|Featured Consultant: Tim Peart, Senior Architect |
TT: How and when did you get into telecom?
TP: I moved into telecom (USWest) in the early '90s. I had been in the defense industry for some years and telecom was a 'near neighbor' for some of the work that I had been doing. Initially, I worked in supporting 'Capacity Provisioning' and authored extensive training for field engineers using Outside Plant - essentially being dropped in the deep end! I went on to help USWest figure out how to offer and provision DSL as a product. After USWest became Qwest, I was an architect for Inter-Connect Mediated Access whereby other providers gain access to Qwest facilities (LSRs & ASRs). After CenturyLink came on the scene, I worked in the area of Customer Management and Sales Automation including Product Configure-Price-Quote. I have worked for several Telcos and Cablecos running the gambit from VoIP thru Order Management and Customer Care, most recently as an Enterprise Architect at Cricket Communications.
TT: What is your subject matter expertise and how did you develop your knowledge in that area?
TP: I have a broad strategic focus, and consider myself a 'big-picture' guy. I have seen several telcos experience challenges when relating short-term and long-term plans, and then get locked into inflexible legacy based & tightly coupled solutions through cumulative, but independent, short-term projects. I can assist with Architectural transformations, and help senior management with Strategy allowing them to return to an overall robust, but flexible architecture with a speedier 'time-to-delivery', through road maps and governance.
TT: What do you feel is the biggest contribution you've made to a client?
TP: The design and implementation of the Customer Master Data Management (MDM) for Qwest. This was a significant undertaking which provided the first end-to-end view of their customers across all channels and functions; Marketing, Sales, Contracts, Orders, Billing, Care (inc Trouble Ticketing) while also aggregating the fragmented views of the larger customers both organizationally and products-in-use footprint. More than 20 internal and external sources were eventually integrated to provide a consolidated One-Stop-Shop for any part of the 360 degree view of a customer.
TT: What is one of the most interesting projects you've worked on?
TP: The Customer MDM for Qwest.
TT: What is your favorite city/country to work in?
TP: Although I miss London and enjoy visiting back there as often as possible, I really enjoy Denver. The weather takes a lot of beating, and the mountains are always within easy reach.
TT: What hobbies do you pursue in your free time?
TP: I enjoy motorcycling, bicycling (actually I ride a trike!), steam trains (both full-size and models), camping, gardening and just generally being outdoors - especially in the mountains!
TT: What do you like best about working with Alliance?
I find Alliance people to have extensive experience, exhibit high integrity and are easy to work with.
To request Tim for your next project or to view his full profile, please visit our web site.