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B\OSS has put out another of their reports, this one on billing operations. It is a nice report, and you can download it here. I mention it because they discuss the evolution of billing operations and the impact of cloud computing, but they also point out the importance of good process.

Alliance has long been active in working for our clients to accommodate change in their billing operations, with a strong emphasis on good process.

We believe today's expectation is for more individual customization. For example, business is coming to grip with the employees' desire to use their smart phone for personal and business rather than having to manage two devices. Employers like the always-on element of this solution, but have not embraced solutions to separating the personal and business usage and cost. Solutions to this situation are now available to split the usage and cost. As our work and personal lives become more blended, finding and implementing these solutions for both employees and clients will become more prevalent.

Alliance has been supporting billing projects with consultants with deep billing experience for 18 years. We welcome your thoughts on trends in your organization and are always ready to support your process changes. Thanks for reading our letter, and enjoy this summer.

Featured Consultant: Debbie Tesch, Senior Project Manager

TT: How and when did you get into telecom?  

DT: When I graduated from college, I was fortunate to be offered a position with AT&T's recruiting program in the Twin Cities. I worked for them for 10 years, which is a long time by today's standards! I worked in Minnesota for four years and then transferred to an AT&T office in California where I sold PBX and voice and data systems first to the insurance industry and then to technology companies.  I left AT&T and went to work for a pharmaceutical distributor building IT infrastructure and procuring systems. 

TT:   What is your subject matter expertise and how did you develop your knowledge in that area?

DT: Now I would say it is project management in the software development arena but as a PM you have the ability to manage anything from system implementations to disaster recovery networks to retail POS systems. I've been in a more formalized PM role for the past 10-15 years and have been certified as a PMP since 2007.

TT: What do you feel is the biggest contribution you've made to a client?

DT:  As technologies change, organizations have brought me in get in front of where the marketplace is heading. It is imperative to form a team with the skills and personality traits that will enable people to work well together, thinking outside the box, and build whatever that particular organization requires.

  
TT: What is one of the most interesting projects you've worked on?

DT: I worked on a disaster recovery high availability project that involved putting together a data center in a remote location, providing for security, hardware, software, testing, documentation, and bringing it live. It was very challenging and I can look back with pride on what we got done.

TT: What is your favorite city/country to work in?

DT: I live in "America's Finest City." That's the slogan for the city of San Diego and I can't argue with it!

TT: What hobbies do you pursue in your free time?  

DT:Traveling and the arts, including painting, listening to music and visiting art galleries. I also love spending time with my family.

TT: What do you like best about working with Alliance?