|Featured Client: Melissa Sidwell-Murray, Cricket Communications|
TT: You worked as a consultant for Alliance before joining the client as an employee. What are some of the differences you see?
MSM: The move from consultant to employee was a fairly smooth transition in my case. Having been with the client for a good length of time prior to my conversion made the move pretty seamless. The advantages included the opportunity to really be part of the "team".
TT: What is your job at Cricket now?
MSM: I am presently managing two teams in the Cricket IT Shared Services Organization. I am the IT PMO Portfolio Manager supporting the Product and Care organizations. I am also temporarily the Manager of the IT Release Management Team. While at Cricket as an Alliance consultant I was an IT Project Manager.
TT: How and when did you start working in the telecom industry?
MSM: I got into the telecom industry somewhat by accident shortly after graduation for college in 1992. I took a job as a customer service representative at MCI. I quickly grew an interest in the business and the technology aspects that telecom had to offer. Many years later I continue to be fascinated with the telecom industry. The vast changes and improvements in both the business and the technology offerings continue to mean new opportunities for me to expand my knowledge and take my career new places.
TT: What do you think is the most important issue our industry is facing?
MSM: I believe the most important issue facing the telecom industry is the customer experience. As other industries continue to look for ways to tap into the technology sector the overlap of what traditional telecom companies offer needs to be set apart by level of customer attention and service offered. The ease of use from an end to end perspective has to continually improve in order for the traditional telecom companies to continue to thrive.
TT: What do you enjoy about living in Colorado?
MSM: I was born and raised in Denver (affectionately called "a native" in CO). I love the mountains and the climate. I love that just about everyone has a dog, that the people who live here are so friendly and intelligent. I love that there is a lot of technology in CO and many opportunities to be involved. This is a great place to live!
TT: What hobbies do you pursue in your free time?
MSM: I enjoy reading, walking my dog, trying new restaurants and sports (football, basketball, baseball).
TT: What do you like best about working with Alliance?
MSM: I like the relationship I have with the Alliance staff. Everyone is very helpful, always responsive and understands the culture at Cricket. This understanding helps us get the right candidates in the door.