|Featured Consultant: Doug Wells, Senior Project Manager |
Doug has worked in telecom for more than 20 years, specializing in B/OSS.
TT: How did you get into telecom?
DW: By accident! When working for IIMORROW (now Garmin) in 1989, I implemented field force management systems in support of United Parcel Service Delivery Operations. From there I moved on to deliver similar systems to Cable MSO and Tier-1 Telco operators. From there I went on take roles with Continental/ MediaOne/US West/ATT Broadband/Comcast (name changes caused by mergers). After the ATT Broadband/Comcast merger was finalized, I began utilizing my operational experience combined with solid project leadership skills to more effectively manage (as a consultant) the development and implementation of BSS/OSS systems in support of domestic and international broadband and Telco operators. I have worked on projects for Comcast, Cox, Telus, UPC, Telenet, Windstream, Alaska Communications, and many others.
TT: What is your subject matter expertise and how did you develop your knowledge?
DW: My focus has been the development and delivery of BSS and OSS solutions, to include the business processes to best utilize those technologies. After delivering technologies as a project manager for many years, I was given the opportunity to direct a large customer care and billing customer support team. I really believe that that experience shifted my delivery mentality and provided me with a complete end-to-end understanding of the customer lifecycle. This experience is put to use on each and every project..
TT: What do you feel is the biggest contribution you've made to a client?
DW: I feel that my delivery of project methodologies tuned to organizational cultures along with training business leaders on critical path planning provided more long-term value than delivering a business solution.
TT: What is the most interesting project you've worked on?
DW: I have to say that the migration of OSS/BSS support and development away from a US support team to a team in India was the most interesting and rewarding experience of my career. Not because of a flawless execution, because it wasn't, but because of the trial and error and the mix of cultures. The delivery was very successful, the path was difficult, the cultural education was amazing. Learning to respect different cultures is very rewarding, and finding ways to utilize cultural differences to benefit a project is so much fun.
TT: What is your favorite city/country to work in?
DW: I enjoy working with and learning about all cultures, but the history and architecture in Central Europe is my favorite.
TT: What do you like best about working with Alliance?
DW: Alliance resources are all tested professionals who are all willing to share experiences and knowledge to ensure your success.
TT: What hobbies do you enjoy in your free time?
DW: Fishing, gardening, and enjoying my family and corgi. During the winter months, I officiate high school and middle school wrestling.
To request Doug for your next project or to view his full profile, please visit our web site.