In This Issue
4G World
Industry Insight
Need a Laugh?
Excellence Award Finalist
Message from Richard McFarlane
Meet Our Staff
Quick Links

4G World
4G World takes place October 18-21 in Alliance's hometown, Chicago.  Join us and learn how mobile network infrastructure, advanced devices, and new applications will be enabled by next generation technologies.
Industry Insight: Device Makers Ramp Up
Samsung, the world's #2 device maker after Nokia, plans to double its smart phone market share with the launch of Galaxy S. Meanwhile, Motorola restructures to free its cell phone unit from liabilities.
 Need a Laugh?

Excellence Award Finalist
Alliance was recently selected as a finalist in the Billing and B/OSS Excellence Awards for Best Process Automation. Read how we helped a client automate a risky manual billing process and check out other recent case studies.
Please contact us any time with questions, feedback, or just to exchange ideas about telecom industry issues.  You can reach us at 847-782-1500 or  For the latest information, visit us at
Richard McFarlane
Alliance Telecom Solutions
Message from Richard McFarlane, President

We just returned from the Billing and OSS Conference in Washington, D.C.  Many of you will remember it as "Billing World." Billing has been a core practice for Alliance for 16 years and we have consistently attended this event and we were an exhibitor this year.  Thanks to all of you who stopped by to see us at the conference.
The conference has smaller attendance than it did in the mid 1990's, but we found this year's event much more energized than last year.  I think it reflects the resilience our industry has shown in the recession. While there certainly are cutbacks, and consolidation continues, there are exciting new initiatives in wireless, data and in broadband deployment.
Customer Experience and Revenue Assurance received more attention this year, which confirms our drive over the past two years to put additional resources into these areas.
There are three free reports to download on the B/OSS site.  One is on Business Transformations, which I know most of you are doing at some level.  Click here to download a copy.

Some of our most interesting discussions happen with our clients and colleague at trade shows, so we try to make sure to attend and participate in the events that YOU are attending.  To that end, we will be conducting a survey next month of your plans for conferences in the remainder of 2010 and would value your response.

We also plan to conduct several industry surveys in 2010 focusing our on primary practice areas: Billing, Revenue Assurance and Customer Experience Management.  Please share your plans and we will provide results so you can see where the industry is moving.
I'd like to conclude with a book suggestion.  The economy seems to get more difficult to predict every week.  If you want to put some time into understanding the dynamics, I recommend Nouriel Roubini's new book,Crisis Economics.  He was one of the few economists sounding the alarm as far back as 2006. He believes our recent events and future crises can be predicted.  If you are a student of history and economics, you will enjoy this book.  

Have a great summer.

  Meet Our Staff: Kathryn Graham
Featured Consultant: Kathryn Graham, Senior Project Manger
Kathryn has 15 years of project management experience.

TT: How did you get into telecom?
KG: My first telecom engagement was with McCaw Cellular in Kirkland, Washington.  They sent me to Denver to work at the Cellular One office and write requirements for their new Billing System.
TT: What is your subject matter expertise?
KG: My deep expertise is in project management, with key strengths in risk mitigation, strategic planning and pro-active communication. 15+ years of successfully delivering mission critical projects, starting and growing PMOs, developing SDLC methodologies, and leading key business process re-engineering efforts has given me a Project management skill set that seems to work no matter the company.
TT: What do you feel is the biggest contribution you've made to a client?
KG: One of my favorite projects and perhaps where I contributed the most was managing a multi-year development effort to bring a meter reading system to Chicago's primary utility company to replace the previous system of having meter readers write with pencil on cards.  Needless to say, with Chicago's rather harsh weather the cards were often illegible and required bill estimation.  This new system was very well received by meter reader and stock holder alike.  The billing accuracy improvement and increase in revenue was extraordinary.

TT: What is your favorite city/country to work in?
KG: San Diego is probably my favorite place to live and work, however, I've also found New York, Seattle, San Francisco, Chicago and Denver fabulous cities to work in.

TT: What do you like best about working with Alliance? 
KG: Alliance Telecom has a great staff to work with.  Dick McFarlane runs the company with the efficiency of a very large firm yet the personal touch of a small niche business.  They are pro-active in keeping me working, always available to answer questions or troubleshoot and have never missed providing my paycheck as expected.  The automatic check deposit is a tremendous convenience I definitely appreciate.

TT: What hobbies do you enjoy in your free time?
KG: I teach yoga, mentor college students, hike, run, scuba dive and continuously seek new adventures in nature around the world.
To request Kathryn for your next project or to view her full profile, please visit
our web site.