Picker Institute has introduced the "always event" concept. "Always events are aspects of the patient and family experience that should always occur when patients interact with health care professionals and the delivery system (Picker Institute)." Institute for Patient-Centered Design believes that this is an exciting new movement that designers should embrace.
Tell Picker What YOU believe to be an Important Always Event!
Picker Institute Announce the 2011/2012 Always Events Challenge Grant Recipients!
Picker Institute, an independent nonprofit organization dedicated to improving patient-centered care, is proud to announce the award of Always EventsSMmatching grants to 20 healthcare organizations around the country. The grants are being administered under Picker Institute's Always EventsSM/Always ExperiencesSM initiative, which was launched in April 2010.
Always Events, Turning 'Never Events' into a Smile
Tom James, MD
"The phrase 'Never Events' now evokes strong feelings in both medical and consumer circles. The Picker Institute has seized the concept and stood it on its head to come up with the notion of 'Always Events.' Picker is looking to identify those elements of the health care experience that should always happen from a humanistic perspective."
Dr. James is medical director of Humana's National Network Operations and practices Pediatrics/Internal Medicine at Normton Community Medical Associates-Audubon West.
