Tom James, MD, Medical Director of Humana's National Network Operations
Always Events-- Turning Never Events into a Smile
"The phrase 'Never Events' now evokes strong feelings in both medical and consumer circles. The Picker Institute has seized the concept and stood it on its head to come up with the notion of 'Always Events.' Picker is looking to identify those elements of the health care experience that should always happen from a humanistic perspective."
Tell Picker What You Believe is an Important Always Events™!
The Picker Institute is dedicated to enhancing the delivery of patient-centered care across the health care continuum. Picker has determined that an organizing principle focused on the concept of Always Events™ can be implemented to drive the system to become more patient-centered. In contrast to the well known "Never Events" that refer to incidents that should never happen in the delivery of care, patient-focused Always Events™ are aspects of the patient and family experience that should always occur when patients interact with health care professionals and the delivery system.
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Beverley Johnson on Always Events
In spring 2010, Picker Institute launched the Always Events initiative, a program designed to identify aspects of the care experience that should always occur when patients and families interact with the healthcare system. Thought leaders in the field of patient-centered care have been deeply involved in helping to conceive and develop the program. Beverley Johnson, president of the Institute for Patient- and Family-Centered Care, discusses the concept here.
