h2index runs several forums where representatives of large multinationals get together periodically to share experience and views on topics of current significance. Their features include:- Small informal groups
- Selected and qualified IT managers
- Organizations of similar scale
- Discussing IT issues that really bother them
- Organised and facilitated by h2index
End User Services Forum
The End User Services (EUS) forums were the result of requests from senior EUS managers who were working with h2index. They wanted the opportunity to meet their peers in other global companies to share issues and ideas.
The next EUS forum meets on 10th May 2011 in London, UK and 15th June 2011 in Philadelphia, USA.
Some places are still available. Discussions about current major themes in EUS include:
- Experiences of and responses to consumerisation
- Sourcing
- Good practice and the pitfalls to avoid when introducing a new service
- How to deliver helpdesk processes across organisational boundaries to support external partners
- Monitoring and delivering end-to-end service performance.
Unified Communications
The unified communications (UC) forum evolved in a similar manner to the EUS forum. Senior IT managers wanted to meet their peers to share information about the opportunities in the rapidly developing telecommunications market. They believe that UC offers ways to increase business productivity and reduce costs. They want to keep abreast of the telecommunications consumer market and products like Skype, as employees expect their workplace to provide up-to-date facilities.
The next UC forum meets on 13th April 2011 in Basingstoke, UK.
A few places are still available. The draft agenda is:
- Managing the UC environment - deployment, maintenance, development, issue resolution.
- Microsoft Lync release - impact on strategy & status of conferencing
- Mobile - what plans do companies have for smartphones?
- Video conferencing - renew dedicated facilities at the end of their life?
- Exploiting UC features such as presence within applications like SAP and Peoplesoft
Interested in joining a forum?
Both the UC and EUS forums are designed for large scale enterprises (tens of thousands of employees), operating in multiple countries, and participants include major international companies in pharmaceuticals, finance, insurance, transportation, and engineering.
We also run regular meetings on other topics such Microsoft BPOS. If you would like to join any of our forums, please reply to this email. We work hard to ensure that the organizations in any one forum are of similar scale, face similar issues, and involve senior representatives directly responsible for the specific topic.
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