Even though the United States has declared a health emergency regarding the outbreak of swine flu and the national Centers for Disease Control and Prevention (CDC)
is encouraging everyone to take precautions, human resource executives
and disaster preparedness experts are urging people not to panic.
That's the advice Bonnie Daniels, SPHR, GPHR, is handing out to employees at MiTek Industries Inc., in Chesterfield, Mo., where she is vice president of human resources.
And if anyone should have a right to panic, it should be Daniels. She spoke to SHRM Online
on April 28, 2009-her first day back at work after returning from a
seven-day Caribbean cruise where the first port of call was Cozumel,
Mexico.
"I'm not nervous at all," said Daniels, a former
member of the Society for Human Resource Management's (SHRM) Employee
Health, Safety and Security Special Expertise Panel. "I'm really not. I
don't feel bad. I don't have a fever. I don't feel nauseous. Honestly,
I was in Cozumel for all of four hours." She added that she's more
likely to have caught something from one of the 3,000 people on the
ship than from anyone in Mexico.
Daniels advises HR professionals not to panic when
it comes to this latest health scare. After all, we've survived SARS
(severe acute respiratory syndrome) and the avian flu.
She said MiTek is having companywide safety
meetings on appropriate hand-washing protocols and respiratory
infection etiquette. The company is cleaning bathrooms thoroughly,
wiping down door handles, public phones and other communal surfaces
with antibacterial wipes. She said it's also making sure hand
sanitizers, paper towels and tissues are available in all of its
facilities.
"We're also advising employees that if they are
sick not to come to work. This is what we normally do around flu and
cold season. We're just re-emphasizing normal protocol." She said all
HR professionals should follow suit.
"We don't want to create panic, but we do want to
create awareness and re-emphasize the appropriate procedures for
maintaining a healthy work environment," she explained.
Ann Brockhaus, senior occupational safety and health consultant for ORC Worldwide,
a global HR consulting firm, concurred. She added that the best thing
HR can do in addition to all of the above is to keep employees informed
by suggesting they bookmark the web site for the CDC.
The CDC web site is the best place for credible
health information-especially for U.S. companies. Global companies
should turn to the World Health Organization's web site, she said.
Felipe Portocarrero, director of operations
for VOLO Recovery, an Ormond Beach, Fla., disaster recovery business
that's been monitoring the chatter about the swine flu on Twitter, said
networking users are reacting with panic or apathy.
"It never hurts you to be prepared," he
conceded. "You don't want to be caught off guard in a situation like
this. You don't want to be reactive as a company instead of proactive.
It's never too early to begin" disaster planning.
Keeping that in mind, Portocarrero suggests that HR departments do four things:
- Secure talent.
- Secure communications between the business and employees.
- Secure communications between clients and customers.
- Secure your data.
"The most important thing"-after securing
employees, of course-"is your data," he said. Make sure you have access
to your data systems. Everything is digitized these days-customer data,
employee data, contracts, finances.
Being prepared is paramount, no matter
what's going on, he added. "If it's not the swine flu, it's going to be
a fire or a flood or a bomb threat. The list of things that could
affect your business operations is endless."
HR executives worldwide are concerned about the pandemic.
On April 28, 2009, nearly 300 health and
safety and human resource members of ORC Worldwide participated in a
90-minute teleconference about swine flu preparedness, Brockhaus
said. She said some revealed that despite the suggested travel
restrictions, many were still sending employees to Mexico, but only for
mission critical business.
"One of the topics that came up, was what
are you doing about paying people who just came home on business from
Mexico," she said. "The general consensus was to continue paying people
their salaries while they're at home [whether they're working or not]
to make sure they're not in the incubation period for swine flu. It's
counterproductive to tell people to stay home if they're sick and then
forcing them to work without pay."
If it gets to the point where there are mass
quarantines, Brockhaus said, generally, companies should have a
pandemic flu coordination team that includes a pandemic flu coordinator
for an enterprise as a whole as well as a coordinator for each site.
The team should be cross-functional.
Aliah D. Wright is a manager/editor for SHRM Online.