|
"Lead the Way, Your Customers and Employees Will Follow"
Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world. Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant "we're the best, why change?" to the progressive "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
It will make a difference in your life!
Read what others have said about Doug:
United States Air Force (Customer Service)
Your presentation was top notch and extremely well received. I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service.
Soft Network Users Group (Teamwork/Communication)
I was absolutely swamped with an overwhelming number of responses from the members...all positive. Your keynote set a tone that we managed to carry through to the close of the conference. You were so highly regarded, I have been 'required' to work on the selection of next year's speaker!
Pepsico (Communication/Leadership/Change)
Your engaging style and personal experience supported your key topics of communication, leadership and the need for constant change. We are in a hugely competitive market and your stories of how Disney differentiated itself from the competition were inspiring to all.
| 
