Thank you for your cooperation in using our new Point of Sale procedure for Companion!We appreciate your business and hope you enjoy the enhanced policy issuance and delivery features.
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Dear Valued Producer,
We couldn't be happier with the success of our new Point of Sale feature for our Companion and Companion Gold personal auto products and we couldn't have done it without you. For that, we can't thank you enough. See below for the three most common questions that we are getting to see if we might help clear some things up for you. They may involve important procedural changes that you may not be aware of but should be.
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Top 3 Questions About Point of Sale
Must Read: Recent Changes Effective Immediately
 1 Do I have to fax, email or physically mail anything to RMIS if utilizing Point of Sale?
If you have purchased a policy with Companion or Companion Gold using our new Point of Sale process, you do not have to send us any documentation unless specifically requested by an underwriter. You will know if it's Point of Sale because you will have a declaration page and entire policy containing a policy number beginning with either PDM or PAM. Do not fax or email us a copy of the policy as we already have our own electronic copy. If you are requesting to bind anything other than RMIS Companion or RMIS Companion Gold, you must still follow normal binding procedures which require you to send a signed application. 2 What if I issued the policy but the effective date is wrong or the client does not want the policy?
If you have completed the Point of Sale process and purchased the policy, we cannot flat cancel or void the policy returning all fees. At this point, a policy has been issued and coverage is in force. If you do not wish to purchase the policy, DO NOT complete the purchase process. If you must void a policy, we will require a signed Loss Policy Release (LPR) from the insured and any fees will be retained by RMIS. If you have selected the wrong effective date because the current policy does not expire until a future date, we ask that you then contact the current carrier to cancel their policy. Please note that you can issue a policy with us with a future effective date up to 30 days in advance. 3 How does the "Customer out of office" eSignature option work?This is a convenient option for you to obtain the applicant's eSignatures if they are at home or work and have access to a computer with internet. This process must be completed immediately upon selecting the option because the secure email sent to them expires if not completed at that time. In other words, if the client is not at a computer at that exact moment, this option will not work. Do not select this expecting the email to be accessible several hours later when the applicant can check their email. It must be done at the same time that you, the broker, complete your eSignatures. If you have any other questions regarding our new Point of Sale process, please do not hesitate to call or email us. We want you to be completely comfortable with the procedure and use it to make your office more efficient and offer quicker, better service. If you have any feedback or suggestions as to how we can improve the process, we will listen to and consider your thoughts. Stay tuned for an important email to be delivered next Wednesday, 10/12, from our Personal Lines Underwriting Manager, Steve Moreno. Thank you for your continued business and support! Ben Bailey Feedback Email
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