Boundless Results Newsletter, Number 7
June/July 2009
Boundless Boosters
In This Issue
Where is Jan?
Book Jan
New Products
News Flash!
Featured Article
Boundless Boosters for your Business

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Where is Jan?  
 

These workshops and speaking engagements are all private client engagements.  At this time, Jan Dwyer doesn't offer seminars to the public, but if you are interested in inviting Jan to your organization, please contact her office:


Jo Simmons is Jan's assistant and she can talk with you about special pricing packages for your engagement.

 

June 
4 - Boston, MA
6 - 12th - Long Beach, CA 
18-21st - Portland, OR
25 - 26th - Vancouver, WA
29th - Tacoma, WA

 
July 
8-9 - Olympia, WA
14th - Seattle, WA
17-22nd - Phoenix, AZ 

 August
13 - 18th Long Beach, CA
Book Jan
 

Invite Jan to your company, agency, conference or organization. 


To find out more information about Jan Dwyer and what services she provides,

click here.
New Products

 

Buy Jan's latest book:

 

Real World Career Development Strategies that Work


Where she has written a chapter on finding and living your passion. If you are wondering how to know for sure if the life that you are living is the right one for you, based on your passion, be sure to read her chapter.


The book is also chock-full of practical career strategies from 11 other experts.

Buy by clicking here.

Reprint Information

© 2009 Jan Dwyer, MBA. 
All rights reserved.  Portions of this newsletter may be reprinted in your organization or association newsletter, provided the following credit line is present:
 
"© 2009 Jan Dwyer. Jan, president of Boundless Results, is an expert on customer service, communication skills, and leadership.  She delivers workshops, key notes and provides consulting and career coaching. Contact her at 253-891-1609 or at Jan@JanDwyer.com.  Or feel free to visit her website at:
www.JanDwyer.com."

The link to Jan Dwyer's website must be active.


Contact & Subscriber Information

Jan Dwyer
Jan@JanDwyer.com
www.JanDwyer.com
PO Box 1914
Sumner, WA  98390
 
Jan Dwyer, founder of Boundless Results, specializes in and helps clients make great leaps in the areas of customer service, communication skills, leadership, and career development and her speeches and training sessions help employees achieve breakthroughs in service culture and personal leadership.   

Jan has a University of Chicago MBA and hands-on experience in Fortune 500, small business, and non-profit organizations.  Her clients include Boeing, Starbucks, Weyerhaeuser, Getty Images, Medtronic Physio-Control, Seattle's Union Gospel Mission, the State of Washington, and Los Angeles County. 

She has been an active member of the National Speakers Association (NSA) since 1995 and served as the President of the Northwest chapter of NSA from 2005-2006. 

Jan is a Certified Speaking Professional (CSP), a designation earned by less than 10% of the speaking professionals worldwide.

You can reach Jan at: 253-891-1609, at Jan@JanDwyer.com or learn more by visiting her website at http://www.jandwyer.com.

Message from Jan Dwyer

 
Well, it is official - I am engaged!   I'm marrying a wonderful man who is one of my former clients and we are knee deep in planning for a Fall wedding.  You may think that my personal news - exciting as it is - has no bearing on your work lives; but I disagree. In fact, it is my belief that the process of becoming engaged and planning a wedding involves the same kinds of issues, challenges, and opportunities that you may deal with in your work lives.  This excerpt will deal with lessons I've learned (and am learning) during this wonderful season in my life.  It is my hope that you will walk away with some actionable items to implement right away.  (And by the way - if you would like more information about my engagement and wedding - click on www.JanandJohn.com to find out more!).  
News Flash!
 
You can join my on-line community called Boundless Results on Linked-In.  Get resources and join others in my community - filled with my clients, leaders, hiring managers, HR executives, and business and personal relationships across a span of industries - non-profit, for-profit, and public sector. 
                 
Check out my new blog - with entries that span topics such as customer service, leadership, and the state of the economy. Click on this link to get to my Blog Jan Dwyer's Blog and I welcome your comments. 
 

 

Lessons from a Bride to Be 


You may be familiar with the popular TV show where every episode depicts a bride who demonstrates unfathomable demands preparing for her big day. She is rude, self-absorbed, bossy, stubborn, and divisive.  Not very attractive qualities for sure.   I was sure to scoff at some of the crazy antics that these brides got into. "I can't believe anyone would act like that!"  And then the reality check!   Though most of these women are "over the top" - I can empathize as now I experience the many moving pieces involved in my own wedding planning and the stress that can cause.  What have I learned about this process may help you as you deal with a variety of moving pieces in your own work projects:  
  • Start with your Vision.   How many times have we been involved in projects with no central theme or vision?   I remember sitting in work meetings asking the question, "What are we trying to accomplish here?"  I know how many projects can fail when that question is not answered and the vision and end goals are not clearly communicated or articulated.  I can remember other projects that sailed to completion when every person was clear on the end result.    John and I came up with three goals for our wedding and these goals and "vision" helps drive every decision we make.  And ultimately, we desire a wonderful wedding and reception, the end goal is that we are getting married!  How about you?   Are you clear on your project's vision? Some questions to ask yourself include, what is your desired result?  What does success look like to you?  How do you know when you are done? How can you measure your success?
      
                                                                               
  • Solicit Help.  A few weeks ago, my fiancé and I held a "wedding summit" - where we invited friends to brainstorm ideas for our wedding and receptions. How fun it was to hear the creative ideas and input from others!  We realized that people really want to help.  I bet that is the same for you - there are people in your workplace or your lives who want to lend a hand.  Certainly, in today's collaborative workplaces, attempting to accomplish things by ourselves is no longer an option.  Teams that are most effective are the ones that actively look for various opinions.   A "creative brainstorming summit" is perfect for people who want to help you on any dreams, goals, or work project that you are involved in -and especially helpful when you find you are "stuck."
  • Move forward after making decisions. I can't take credit for this idea.  This came from one of my best friends who gave to John and I some sage wisdom she received when she was getting married.  Here's the wisdom - once a decision has been made - don't second guess yourself - move forward.  This advice has helped us countless ways as there are many decisions to be made and many times the decision today can influence 4-5 decisions in the future. Most projects are fraught with decisions.    Sometimes we can get paralyzed because we feel like we need to make the "perfect" decision.  Other times we can allow the opinions of others to dictate what we want. (That is why having a clear vision at the outset of the project can form a "rudder" for you).  Making the best decision with the information at hand and moving forward with that choice can free us up from being paralyzed or spending wasted energy second guessing ourselves.
  • View disappointments as opportunities.  Speaking of wasted energy, John and I finally figured an important truth that can perhaps help you.  We expended a lot of negative energy on disappointments or dashed expectations, complaining about it instead of breathing deeply, readjusting, and engaging in creative solutions and new action plans.  Disappointments you experience in your projects can be just the thing that can lead to creative solutions - better than what you planned.

For those who are downsizing departments, you may find my white paper on "Managing the Survivors" to be helpful - click on this link to download the entire article - Managing the Survivors Article.


 

Boundless Boosters for your Business
           
What do kangaroos and successful people have in common?  Neither can go backwards.  Sure we all have our moments, hours, even days when things seem to be going backwards - whether it is a rejection from one of our best customers, or a communication misunderstanding that is causing havoc in our  lives.

Yes, it is a fact that kangaroos don't go backwards. And you don't have to either.  Here are some boundless booster's designed to leap you forward in your life:


roo bullet point Practice Graciousness - What an opportunity to practice graciousness when we are feeling like we are juggling a lot of balls in the air!  How easy it is for negative emotions and stress to change our attitude to one of grace and patience to one of frustration and intolerance.  Nowhere is the art of graciousness practiced than when we need it!
 
roo bullet point Yes And - This is an excellent brainstorming technique - the next time your team is coming up with creative ideas for an issue or project - open it up with "yes ...and" as opposed to "yes - but" - the "and" expands thinking and helps ideas build on themselves.
 
roo bullet pointBe clear on your own wants - With a lot of people involved in a project, it is important to be clear on your own needs and wants.  For a wedding - the bride and groom have the final say in a lot of things.  In a project - where you are working with a group of diverse people - perhaps it is your leader who has the final say on some of the elements; but regardless- it is important to be clear on what you need and want. 
If you received value from this newsletter, please forward it to your colleagues so they can subscribe.

Jan Dwyer, MBA, CSP
Boundless Results