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October 2009
New Book on Interviewing Volunteers
In This Issue
New Book: A Conversation With a Purpose

Book Excerpt: Characteristics of a Good Interviewer
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We're excited to let you know about A Conversation with a Purpose: A Practical Guide to Interviewing Prospective Volunteers by Kathleen McCleskey and Cheryle N. Yallen. This e-book, new to the Energize online store, fills a gap in volunteer management literature by providing a practical how-to for the volunteer interview process, including sample dialogues, questions and forms.  Read on for more information and an excerpt.

resourceA Conversation with a Purpose: A Practical Guide to Interviewing Prospective Volunteers
A Conversation With a PurposeInterviewing potential volunteers demonstrates the value your organization places on volunteer involvement and helps to identify individuals whose skills, personality, and motivation fit well with your team. Authors McCleskey and Yallen provide a combination of knowledge, preparation, and practice to enable the unskilled interviewer to become a skilled interviewer who can ascertain the information needed to choose the right volunteers for the right jobs.

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(e-book, $12.00 USD)
Resources Book Excerpt
Characteristics of A Good Interviewer

From A Conversation with a Purpose: A Practical Guide to Interviewing Prospective Volunteers by Kathleen McCleskey and Cheryle N. Yallen.

A good interviewer will be able to guide this chat without dominating it. It becomes a focused dialogue with a planned beginning, middle and end. They will be able to ask non-directive interviewing questions. They will have the skills of a good communicator because they will not only be an extraordinary listener but also a good questioner. Finally, they will be able to graciously reject unsuitable prospective volunteers.
 
One key element in an effective interview is the fact that two people are attempting to communicate. The interviewer wants to obtain information about the prospective volunteer and the prospective volunteer wants to determine if they would like to volunteer for the organization. There is stress on both sides of an interview. Consequently, it is up to the interviewer to help put the prospective volunteer at ease.
 
Since an interview is a two-way conversation, the interviewer is concerned about:
  • the fit between the prospective volunteer and the organization or agency
  • the consequences if the volunteer does not work out (will they feel blamed)
  • not being ready or prepared for the interview
The concerns of the interviewer will be addressed throughout this book. The concerns of the prospective volunteer will be put at ease if the interviewer follows the steps presented.
 
Read a longer excerpt about traps interviewers should try to avoid.

Permission is granted for organizations to reprint this excerpt. Reprints must provide full acknowledgment of the source, as cited here:
Excerpted from 
A Conversation with a Purpose: A Practical Guide to Interviewing Prospective Volunteers by Kathleen McCleskey and Cheryle N. Yallen, 2009, KM Consulting and Training Connection. Found in the Energize, Inc. Online Bookstore at http://www.energizeinc.com/store/5-231-E-1.
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