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Would You Want to Deliver
this Mug to Your Client?
Our last FreePromoTips e-newsletters addressed the topic of Dependency and Trust. Much of what we share comes from real life situations that our readers can relate to. I couldn't orchestrate a better story to follow up on those important topics.
End users are dependent on Distributors to deliver what they ordered. Distributors are dependent on Suppliers to complete that transaction. We are all dependent on each other!
In this issue, I share my personal horror story that was perhaps the most troubling supplier nightmare in over 20 years in this industry. We also touch on protecting ourselves and our clients by delivering safe products.
One thing I want to share in sharing this supplier story is that it doesn't matter what supplier put me through hell, so please don't ask. What's important is what we all can learn about effective communication, problem resolution and caring about our clients.
THE GREAT SUPPLIER WHO SAVED ME!
In this issue, we want to introduce you to the supplier I met at the SAAC Show who bailed me out of this nightmare. Bill Kerr the COO for 777 Promotional Products, understood my plight and helped me move past this mess. They delivered mugs printed correctly in a week. I encourage you to get to know this company. See below for more information. Get a FREE sample of their very cool metalized drinkwear that I have not seen anywhere else.
THINK IT CAN'T HAPPEN TO YOU?
How would you like to be a part of delivering unsafe products to your clients? We are privileged to feature some valuable information from PPAI Board Member Candidate, Rick Brenner, CEO of Prime Line. These things have been said before, but I encourage you to hear what Rick has to say.
TODAY IS HAPPY HOUR FRIDAY!
Post whatever you want on our Facebook Wall. The best post our insane team chooses wins an iTunes card. Brought to you by our friends at AIA.
Make it a great day!
Jeff Solomon, MAS
FreePromoTips.com
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Rick Brenner, CEO of Prime LineŽ and a leading authority on industry product safety issues, contends that distributors should protect their clients' most valuable asset - the logo going on the product - by only selling products that comply with CPSIA limits for lead and phthalates.
I had a problem resolution situation to deal with...a 288 piece Terracotta Flowerpot mug order with a crooked imprint. This supplier had printed these before without issue. 