I'll take the risk of dating myself by noting that the classic Jimi Hendrix song, with the lyrics, "Have you ever been experienced, has been going through my head lately.  

I must be living right as I've "been experienced," or to put it in proper English, I have had a few exceptional business experiences lately which I would like to share with our readers.  Real world experiences make for great real world lessons.  Here are four snippets of positive "experiences" I've had recently and I  expound on them in the article below.

I'm composing this PromoTip on my NEW MacBook Pro...which I LOVE!

When was the last time you received a massage while getting your car serviced?

On your last vacation, did you have outstanding service from start to finish?

Does your local business make you feel great when you visit them?  Do you buy something there...even if you don't HAVE to have it, just to support the business?

What can we learn from positive experiences in our personal lives, that we can translate into our business lives?   Why are some businesses thriving in a challenging economy, when others are dying?  Your comments are welcomed at the end of the article below that documents my personal experiences.

It's realistic to accept that these are more difficult times, but the fact is that business is being done and we need to make sure we are doing all we can to create a positive experience for our clients.

Happy business building!

Jeff Solomon, MAS
FPT.com

As a consumer, I recently had a series of positive business experiences.  In reflecting on these experiences, it was clear that there is a reason why these businesses are successful.  


In each of these cases, these successful companies have gone out of their way to make sure they have satisfied customers.  They and create experiences to insure they turn customers into clients.  

TASTING A DELICIOUS APPLE
I did it!   For all my life, I've "been a PC," as the Microsoft ads tout.  The Mac ads however, which I believe are far more effective, accurately portray the challenges we have come to "accept" from the PC world.  I've now made a switch to Mac. I believe the Mac "experience" is everything it's perceived to be and perhaps more.

Prior to replacing my Dell Latitude, I asked my colleagues that about making the transition from glitchy PC's to the seemingly "hip" Mac.   Without question, the feedback was overwhelmingly positive about the Mac "experience."  It's a choice I certainly don't regret.  Not only is the product exceptional, I've had the occasion to contact tech support a couple of times and take advantage of their "One on One" training program.  I must say the Mac customer service experience is exceptional.  I've NEVER experienced anything like this being a PC user.  What can you say that about your PC support experience?

My son tells me I now need to wear sandals, think different politically and spike my hair. He says that I will fit in at Starbucks.

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