Managing Generational Differences and Dealing with Problem Employees is a two day (16-hour) course that is designed to provide an understanding of generational differences in the workplace and managing problem employees.
Day 1: Managing Generational Differences
The goal of this course is to provide participants with an understanding of generational differences in the workplace. This fast moving workshop examines and analyzes the differences, similarities and issues involving people of different ages that come together in the workplace. The latest data related to how to manage and motivate younger employees will be presented. The views, behaviors and attitudes of the different generations are explored and you will find new ways to view and work with the other generation.
This class will:
· Identify current trends
· Highlight ideas about behavior and attitude differences
· Provide motivation, leadership and supervision ideas
· Provide structural suggestions for managing generational differences
The objective of this course is to provide participants with a firm understanding of the reasons for the differences in the behavior and attitude of the different generations. They will be given tools for motivating employees, leadership and supervision law enforcement, supervision and ideas about how to address family issues as they relate to this topic.
Day 2: Dealing with Problem Employees
Problem employees steal energy, time and focus from you, your team and the clients you serve. The goal of this course is to provide participant with the skills to recognize the games that are actually being played by problem employees and the why problem employees are motivated to play these games. You will also learn how to turn many of the negatives into positives for your team.
This class will help you:
· Understand the games problem employees play
· How problem employees impact you, your team, and your organization
· Develop successful strategies for managing problem employees
The objective of this course is to provide participants with a firm understanding of how problem employee behaviors impact teams, customers, organizations and team leaders. Upon completion of the course, they will be able to identifying the characteristics of problem employees, modify behavior of employees that bring negativity to the workplace. They will be given the tools to use the negative behavior of some employees to actually strengthen an organization.
INSTRUCTOR:
Dr. Lewis Bender is Professor Emeritus at Southern Illinois University Edwardsville. He has researched and taught a wide variety of courses related to management and supervision. His primary research focus has been on organizational teams and the myriad factors and variables that impact team processes and effectiveness. Dr. Bender received his Ph.D. from the University of Georgia (1977), Masters Degree from Wayne State University (1973), and baccalaureate from Grand Valley State University (1971).
TARGET AUDIENCE:
· All members of the criminal justice community (sworn or non-sworn).
· Public Service Supervisors and Managers including, law enforcement, city, county or
state government supervisory positions (City Manager's office, public works, etc.).
LOCATION: Central Virginia Criminal Justice Academy
1200 Church Street, Lynchburg, Virginia 24505 Area hotels are available online at www.regonline.com/ManagingGenerations-LynchburgVA-082411 DATES & TIMES:· Wednesday, August 24, 2011 thru Thursday, August 25, 2011 · Class starts at 8:00 AM Sharp - and ends at 5:00 PM daily · Business casual attire COST: Early registration before August 1, 2011 · $345.00 After August 2, 2011 · $375.00 · Includes instruction, class materials and certificate of completion · Lunch is on your own REGISTRATION: www.regonline.com/ManagingGenerations-LynchburgVA-082411 · Please follow the page prompts for quick, easy registration and confirmation. · Please note that you MUST register ONLINE · (Training Force USA does not take registrations via phone, email, fax, or mail) PAYMENT OPTIONS:· Check made payable to: TRAINING FORCE USA 1315 Dillard Street Tallahassee, FL 32308 · Purchase Order · Credit Card payment made online at web address listed above. CANCELLATIONS AND SUBSTITUTIONS: · Upon submission of this registration, participants are responsible for payment of this course. · Please note that if you do not attend, you are still responsible for payment. · Substitutions may be made at any time by phone, e-mail or online at the registration site. QUESTIONS:Claude A. Pichard, Training Force USA Phone: 850-251-1223 E-mail: cpichard@trainingforceusa.comWebsite: www.trainingforceusa.com |
