In this issue
Switch vs. a Router
to Create & Execute a Technology Plan
Tablets & Smartphones
The Cloud's Top 10
'Greats' and 'Gotchas'
Loyalty is Built Through
Business Continuity Tip
The Cloud's Top 10 'Greats'
by Courtney Kaufman, Marketing Manager of
Cloud computing is
again a hot buzz word in the business world. In technical
terms, cloud computing is the on-demand provision of data
and software via a computer network rather than from a local
computer. Essentially this means that programs like
Microsoft Word and Excel reside on the Internet and not on
the user’s hard drive, similar to Google Docs.
Loyalty Is Built Through
by Debra J. Schmidt
used with permission
automated phone systems, email and other technology have
replaced the personal touch when it comes to customer
service. Customer frustrations are on the rise. Their number
one complaint is that no one really seems to care anymore.
Business Continuity Tip
A Plan to Rely On
During a disaster, you, your family, your employees, and your neighbors will
rely on each other for help. There is a shared responsibility when it comes
to your level of preparedness. To be truly prepared, everyone has to work
together as a team.
The Red Cross encourages three actions with their
"Be Red Cross Ready" campaign: Get a Kit, Make a Plan, and
Be Informed. The worst time to scramble for solutions is during an
emergency. Start making personal, family, and community preparations now, so
you know who to rely on.
Quote of the Month
Quality is more important than quantity. One
home run is much better than two doubles.
Capitol Way, Suite 102
Bismarck, ND 58501
Welcome to the 4th newsletter of 2011. Wow,
where has the year gone?
As we move towards the end of the year, many
of our clients are planning equipment
replacements. Typically we see a surge in
equipment purchases and replacements towards
the end of the year. So if you need a quote
to replace anything, please let us know by
firstname.lastname@example.org or call us at
As you start to think about next year one
item that I have talked about before, but is
still valid, is how will you recover your
data from a disaster? Today there are
multiple ways to both protect your data and
to recover quickly from hardware failures or
physical disasters. The options are more
reasonable than you might think! Contact us
to explore your options.
Do you have older PCs and servers still
operating? If so, those old devices might be
costing you more than you think. Besides the
obvious cost of maintenance, older hardware
can also use more power, have expired
warranties and have unavailable replacement
parts. New PCs with Intel’s vPro technology,
for example, can be configured to turn off
and on at specific times during the day.
Studies have shown measureable savings in
dollars spent on power. Intel’s vPro
technology also allows for advanced
maintenance and administration, lowering
support costs. If you would like more
information about HP PCs with vPro
technology, please give us a shout.
Until next time, have a great rest of 2011!
Chris Brown, Vice President, NRG Technology
What is a Network
Switch vs. a Router?
used with permission from the
Cisco Small Business Resource Center
is a network switch and what is a router? The two pieces of
equipment look similar and perform some similar functions,
but each has its own distinct function to perform on a
What is a Network Switch?
To understand basic networking, you first need to answer the
question, "What is a network switch?"
Most business networks today use switches to connect
computers, printers and servers within a building or campus.
A switch serves as a controller, enabling networked devices
to talk to each other efficiently. Through information
sharing and resource allocation, switches save businesses
money and increase employee productivity.
What is a Network Switch: Unmanaged Switches
An unmanaged switch works right out of the box. It's not
designed to be configured, so you don't have to worry about
installing or setting it up correctly. Unmanaged switches
have less network capacity than managed switches. You'll
usually find unmanaged switches in home networking
5 Steps to Create and Execute
a Technology Plan
by Courtney Kaufman, Marketing Manager of
an owner or business executive have you ever contemplated
your business objectives and come to realize that your
technology is in the way of your plans?
Have you had a great idea about improving business
operations or productivity and found out that you just don’t
have the right computer systems, or that it will cost a ton
of money to upgrade? Would you like to know what the new
trends are and how they could benefit you?
Technology planning helps answer the above questions and
many more that you may not think to ask. The primary goal of
a technology plan is to support your business plan
objectives and to keep productivity and compliance issues
front and center. Here are the five steps in creating and
executing a Technology Plan.
HAVE A VISION
This is where your mindset needs to be on the vision for
your company as a whole.
Tablets & Smartphones:
Business Tools or Toys?
Randy Johnson, Vice President - Network Management Group,
Is this the year
of the Tablet? Has the mobile Internet finally arrived? What
business purposes are served by using mobile Internet
devices, and how can they help us better serve clients?
Whether you are working with products from Apple, Motorola,
BlackBerry, HTC, Samsung or a myriad of other providers,
access to the Internet, and applications or "apps" drive the
mobile world. Today, you can use apps that give you access
to paperless documents from your office, provide
clarification of a business rule from a quick check of
research, have the ability to take a note to jog an idea, or
to take enough notes for an entire draft memo. You can
initiate a print job from anywhere to shared Internet
printers, read a document that has been synchronized to the
mobile device after being scanned, read books, publications,
news sources, email, and consume content from almost any
popular source. Apps make it possible to listen to and see
news feeds, video conferences, record video, take and view
pictures, and access multimedia content from internet
sources. While there are limitations, most users now agree
that they are so few that a new age of mobility has arrived.
enable the mobile Internet, whether phones or tablets, are
used for consumption of content. They may not be the most
efficient data-entry devices, but they are probably
sufficient for light duty entry. Sitting in your home,
during a commute, at a client's office or in a meeting with
access to items you consider critical or convenient can be
very enabling or distracting.