October 2011
In this issue
Network Switch vs. a Router
5 Steps to Create & Execute a Technology Plan
Tablets & Smartphones
The Cloud's Top 10
'Greats' and 'Gotchas'
Loyalty is Built Through
C.A.R.I.N.G. Service
Business Continuity Tip
The Cloud's Top 10 'Greats' and 'Gotchas'
by Courtney Kaufman, Marketing Manager of Accent Computer Solutions, Inc.

Cloud computing is again a hot buzz word in the business world. In technical terms, cloud computing is the on-demand provision of data and software via a computer network rather than from a local computer. Essentially this means that programs like Microsoft Word and Excel reside on the Internet and not on the user’s hard drive, similar to Google Docs.

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Loyalty Is Built Through C.A.R.I.N.G. Service
by Debra J. Schmidt
used with permission

Voicemail, automated phone systems, email and other technology have replaced the personal touch when it comes to customer service. Customer frustrations are on the rise. Their number one complaint is that no one really seems to care anymore.

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Business Continuity Tip

A Plan to Rely On

During a disaster, you, your family, your employees, and your neighbors will rely on each other for help. There is a shared responsibility when it comes to your level of preparedness. To be truly prepared, everyone has to work together as a team.

The Red Cross encourages three actions with their "Be Red Cross Ready" campaign: Get a Kit, Make a Plan, and Be Informed. The worst time to scramble for solutions is during an emergency. Start making personal, family, and community preparations now, so you know who to rely on.

Quote of the Month

Quality is more important than quantity. One home run is much better than two doubles.

Steve Jobs

Just for Laughs

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Bismarck, ND 58501
Phone: 701-250-9400



Welcome to the 4th newsletter of 2011. Wow, where has the year gone?

As we move towards the end of the year, many of our clients are planning equipment replacements. Typically we see a surge in equipment purchases and replacements towards the end of the year. So if you need a quote to replace anything, please let us know by e-mailing sales@nrgtechservices.com or call us at 701-250-9400.

As you start to think about next year one item that I have talked about before, but is still valid, is how will you recover your data from a disaster? Today there are multiple ways to both protect your data and to recover quickly from hardware failures or physical disasters. The options are more reasonable than you might think! Contact us to explore your options.

Do you have older PCs and servers still operating? If so, those old devices might be costing you more than you think. Besides the obvious cost of maintenance, older hardware can also use more power, have expired warranties and have unavailable replacement parts. New PCs with Intel’s vPro technology, for example, can be configured to turn off and on at specific times during the day. Studies have shown measureable savings in dollars spent on power. Intel’s vPro technology also allows for advanced maintenance and administration, lowering support costs. If you would like more information about HP PCs with vPro technology, please give us a shout.

Until next time, have a great rest of 2011!

Chris Brown, Vice President, NRG Technology Services

What is a Network Switch vs. a Router?
used with permission from the Cisco Small Business Resource Center


What is a network switch and what is a router? The two pieces of equipment look similar and perform some similar functions, but each has its own distinct function to perform on a network.

What is a Network Switch?
To understand basic networking, you first need to answer the question, "What is a network switch?"

Most business networks today use switches to connect computers, printers and servers within a building or campus. A switch serves as a controller, enabling networked devices to talk to each other efficiently. Through information sharing and resource allocation, switches save businesses money and increase employee productivity.

What is a Network Switch: Unmanaged Switches
An unmanaged switch works right out of the box. It's not designed to be configured, so you don't have to worry about installing or setting it up correctly. Unmanaged switches have less network capacity than managed switches. You'll usually find unmanaged switches in home networking equipment.

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5 Steps to Create and Execute a Technology Plan
by Courtney Kaufman, Marketing Manager of Accent Computer Solutions, Inc.

As an owner or business executive have you ever contemplated your business objectives and come to realize that your technology is in the way of your plans?

Have you had a great idea about improving business operations or productivity and found out that you just don’t have the right computer systems, or that it will cost a ton of money to upgrade? Would you like to know what the new trends are and how they could benefit you?

Technology planning helps answer the above questions and many more that you may not think to ask. The primary goal of a technology plan is to support your business plan objectives and to keep productivity and compliance issues front and center. Here are the five steps in creating and executing a Technology Plan.


This is where your mindset needs to be on the vision for your company as a whole.

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Tablets & Smartphones: Business Tools or Toys?
Randy Johnson, Vice President - Network Management Group, Inc.

Is this the year of the Tablet? Has the mobile Internet finally arrived? What business purposes are served by using mobile Internet devices, and how can they help us better serve clients? Whether you are working with products from Apple, Motorola, BlackBerry, HTC, Samsung or a myriad of other providers, access to the Internet, and applications or "apps" drive the mobile world. Today, you can use apps that give you access to paperless documents from your office, provide clarification of a business rule from a quick check of research, have the ability to take a note to jog an idea, or to take enough notes for an entire draft memo. You can initiate a print job from anywhere to shared Internet printers, read a document that has been synchronized to the mobile device after being scanned, read books, publications, news sources, email, and consume content from almost any popular source. Apps make it possible to listen to and see news feeds, video conferences, record video, take and view pictures, and access multimedia content from internet sources. While there are limitations, most users now agree that they are so few that a new age of mobility has arrived.

Devices that enable the mobile Internet, whether phones or tablets, are used for consumption of content. They may not be the most efficient data-entry devices, but they are probably sufficient for light duty entry. Sitting in your home, during a commute, at a client's office or in a meeting with access to items you consider critical or convenient can be very enabling or distracting.

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