October 2010
In this issue
Staying Safe And Mobile
Hang On To Top Performers
Thinking About Internal IT?
How Big Is Your Mailbox?
Work And Have Fun Too
Business Continuity TIp
How Big is
Your Mailbox?

We have spent a lot of time recently (which translates to a lot of extra expense for our customers) troubleshooting, managing, and working with VERY large mailboxes.

From a purely technical standpoint, once a mailbox gets over a GB in size, it starts to become a minor challenge in terms of supporting it, speed of access and search, and management in general. Once a mailbox gets to be over 2 GB in size, we start to run into some very serious limitations that will manifest in support, management, and disaster recovery scenarios.

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From the Heart of Ancient Polynesia
A lesson for busy Americans - work and have fun too"
used with permission from Joel Weldon - Success Comes In Cans

A number of years ago, a United States Peace Corps volunteer, teaching English on one of the tiny, remote Tongan islands in Polynesia, learned a valuable lesson that you too might benefit from.

His class was giving him fits—giggling and playing as usual, and, as far as he could see, refusing to do any serious work. He asked them to "stop the nonsense." Threatening punishment, he ordered them to "get down to business." He pleaded with them to "be responsible for once."

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Business Continuity Tip

Think locally.

A well-thought-out recovery plan takes into account multiple disaster scenarios, but it should also convey a realistic approach to preparing for the events most likely to occur in your area. For example (and to point out the obvious), a Florida company probably does not need to prepare for an ice storm, and likewise a business in Wisconsin should not focus on the effects of a hurricane. Be realistic about the threats you are prone to face, and focus your planning on those most likely to happen.


Quote of the Month

The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will.

Vince Lombardi


Just for Laughs



1661 Capitol Way, Suite 102
Bismarck, ND 58501
Phone: 701-250-9400


Welcome to fall!

We have been experiencing some really nice weather in central North Dakota these last few weeks. Fall is my favorite time of the year.

As we move through the fall and towards the end of the calendar year, many of you may be contemplating your remaining budget dollars. If you wanted to replace scheduled equipment this year, but have not done so yet, please contact us and we can help you finalize your planning. As we get towards the end of the year, we typically see a surge in PC replacements, and our schedules get busier.

For those clients who have a contract renewing on January 1, 2011, we will be sending out the new agreements by the end of October. We wanted to get a jump on the process this year and make sure you have ample time to process the agreements on your end.

Recently we have seen an increase in the number of PCs getting infected with malware and spyware. We have several solutions available on a monthly subscription basis, to prevent these issues. One solution that has been very successful is Trend Micro's Worry-Free Business Security. This is available on a monthly basis, per device, without any contract or paperwork. We have seen a dramatic decrease in virus activity in those clients who have installed the Trend Micro solution. Please contact us if you are interested in the Trend solution and we can give you more information.

As always, if you are thinking about new technology or expanding your existing technology, give us a call and we would welcome the opportunity to visit with you about those needs.

Take care until next time!

Chris Brown, Vice President, NRG Technology Services

Staying Safe and Mobile: 8 Reasons to Buy a Server
by Christopher Elliott
used with permission from the Microsoft Small Business Center

Worried about hackers, viruses and malware? Are you concerned that your employees can't access their data when they're on the road?

These are common concerns among small-business owners. The average annual loss reported by United States companies more than doubled in 2007, to $350,424 from $168,000 the previous year, according to the CSI Computer Crime and Security Survey. That ended a five-year run of lower reported losses. Average losses dropped somewhat in 2008 but remained alarmingly high, at $289,000 per respondent.

And a recent survey of 400 small-business owners by Hewlett-Packard found that small businesses place mobility high on their priority list, because nearly one-third of their time is spent outside the office.

It's possible to address both of these issues with a single solution: upgrading your company's computers from a peer-to-peer network to one that's managed by a server. A server is a dedicated computer that stores and manages information and acts as a hub to connect other computers and devices.

Here's how a server can answer the concerns of your small businesses, when it comes to safety and mobility, including:

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How To Hang On To Your Top Performers
by Michelle Collins
used with permission from the Microsoft Small Business Center

Whether they're generating sales, making important strategic decisions or handling difficult technical problems, your top-performing employees are the keys to the success of your business.

You don't want to see them go. But chances are you're not the only one who knows their value. So, what does it take to make these employees stay with you when headhunters or competitors start calling?

According to Sharon Jordan-Evans, co-author of "Love ‘Em or Lose ‘Em: Getting Good People to Stay,” there are five primary reasons that employees stay where they are:

1. Challenging and interesting work
2. A chance to learn and grow
3. Good rapport with co-workers
4. Fair pay
5. A great boss

Now that you know what your top performers are looking for, you need to learn how you can give it to them. Doing this may be easier than you think. Here are five guidelines to follow.

1. Talk to your employees.
While you may be nervous about the answer, the best way to find out what it will take for an employee to stay is to ask them outright, says Carol Skube, a senior consultant with Personnel Decisions International in Minneapolis. Once you've asked them, encourage them to list every factor that they can think of. "It's going to be the rare person who says 'money' and only stops there, because your real high performers are after growth, development and responsibility," Skube says. She also points out that the process doesn't have to be complex and formal. You can start things off with a simple conversation about what projects your key employees have enjoyed in the past and the kinds of things that make them excited to come to work every day. On the other hand, you should also uncover aspects of their work that that they didn't enjoy or complaints that they might convey to a friend.

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Thinking About Hiring Your Own Internal IT Staff – Think Again!
Outsourcing your IT brings additional business value
by Stuart R. Crawford, V.P., IT Matters, Inc.

Businesses today wrestle and grapple with the thought of hiring their own technology support staff to support their daily need for IT support without fully understanding the risks and the costs associated with having their own team of technology professionals.

Business owners, C level execs and Managers are attracted to the idea of having a team or a consultant readily available within shouting distance down the hall, basically having an IT resource committed to them 24 hours a day, 7 days a week. However, many of today's business owners across the country are not aware of the total risks their business is exposed to by electing to bring their technology support in-house.

More often than not it is purely a cost based decision, on the surface it may appear to be more cost effective to hire a consultant or employee who is committed as a full time employee. CFOs and Accounting Managers often look only at the cost of having their IT outsourced and or attracted to hiring someone for a few thousand dollars a month as part of their staff will save their company in the long run. This is not the case in reality and by having a full time employee will actually end up costing business today more in the long run.

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