November 2009
In this issue
Tips for a Better Web Conference
The 4 Must-Dos to Keep Printing
Solutions - A Widely Used Word
Tips for Greener Printing
Tips For
Greener Printing

reprinted with permission from the
HP Small Business Center


HP wants to make maintaining an environmentally conscious workplace a reality for businesses everywhere. Adopting a more environmentally responsible workplace doesn’t mean your company has to undergo a major reorganization of its daily operations. In fact, HP has a few tips that can lessen the waste your company produces and improve energy efficiency, all the while potentially reducing your overhead costs.

Increase your printing efficiency
There are techniques that your business can employ that increase the efficiency of paper, ink and toner usage. Merely ask yourself the following before printing a document:

Is this document laid out efficiently? Formatting your documents resourcefully is a painless way to save paper when printing documents. Reducing font size a couple of points and reducing margin settings can trim a document’s size without taking away from the quality of the document. It is also very efficient to print on both sides of the paper. You get the entire document while using half the amount of paper!
Is this material recycled? Generally speaking, using recycled materials helps save resources and minimizes waste. Recycled materials can be used in the products themselves or in the packaging.

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Quote of the Month

Autumn is a second spring
when every leaf is a flower.

~Albert Camus


Just for Laughs


1661 Capitol Way, Suite 102
Bismarck, ND 58501
Phone: 701-250-9400



It is that time of year again, when the days get shorter and the holidays are right around the corner. I am really enjoying the nice weather we have been experiencing in November. Fall is such a neat time of year.

As the end of the year approaches, we are getting booked up with projects. If you have a project or purchase you need to complete by year end, please contact us to see how we can accomplish your needs.

We are making some further changes to our phone system, in the efforts to provide better service. In early 2010, we will be implementing a “direct dial” number for clients on our Professional and Premium Managed Service packages. This direct number will allow those clients who have agreements with us to be connected directly to the NRG Service Desk without having to navigate a menu. We have also adjusted our staffing levels at the NRG Service Desk, by adding additional staff during peak times.

It is also that time of year for us to renew our Gold Certified Partner status with Microsoft. Some of you may have received an e-mail inviting you to take a short (35 question) 10-minute survey. If you have a chance, please give us your feedback. It is very helpful to both NRG and Microsoft. If you need the link again, just let me know.

Microsoft’s Windows 7 is making a big splash in the media, and we receive a lot of questions about it. We have several staff members running Windows 7, with excellent results. If you have any older PCs that are not on a replacement plan (public counter PCs for example) an upgrade to Windows 7 may be an option. If you are buying a new PC and don’t use many specialized programs, Windows 7 would be recommended. Please contact the NRG Service Desk if you wish to order a new PC with Windows 7.

Have a great holiday season!

5 Tips for a Better Web Conference
by Christopher Elliott
reprinted with permission from the Microsoft Small Business Center


Getting comfortable with online etiquette — right down to the smiley emoticons and acronyms such as "FWIW" (for what it's worth) — can be a challenge. Even more daunting can be learning how to conduct a successful online meeting.

But Web meetings are good for your business. They can save you money on travel, boost communication between workers and clients — even increase sales. With these greater rewards come risks: the chance that a misstep will cost your company a deal, or worse, a client. (For a really funny rundown of all the things that can go wrong during a Web meeting, check out ConferZone's Web conferencing errors spoof.

It doesn't have to come to that, of course. Here are five things you need to remember about online meeting etiquette that will help you avoid an unnecessary loss.

1. Don't forget to pay attention. Not that there's going to be a pop quiz afterwards, but really — do you check your e-mail when someone is talking to you? Do you take calls on your cell phone? Web meeting participants often mistakenly believe that because they are not in the same room as the other participants, they can engage in any number of activities.

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The 4 Must-Dos to Keep Your Printer Printing
Used with permission from the HP Small & Medium Business Center

You won’t be surprised to hear us say that HP printing and imaging equipment is built for reliability – because it’s true! Our printers undergo rigorous testing to ensure you have a minimum of hassle and repairs. However, our experience also shows that a few simple maintenance steps can further improve the reliability of your printer, giving you the best print quality and the fewest headaches. Here are four maintenance “must-dos” for different HP printers.

For HP Inkjet printers: Clean the ink nozzle
When using an inkjet printer, you’ll want to ensure that the ink nozzle stays clean and free of any obstructions. One easy way to do this is with the HP Deskjet Toolbox that was installed with your printer. For most printers, the Toolbox will have a "Maintenance" or "Printer Services" tab. Choosing this tab reveals a "Clean the print cartridges" option. Choose this option and follow the instructions presented. You may need to run the test multiple times.

For HP Deskjet and inkjet printers: Ensure printheads are aligned
This simple step will keep all the nozzles pointing in the right direction so that the ink gets to the right place.

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SOLUTION . . . A Widely Used Word, But A Reality At NRG Technology Services!

Today, local businesses are faced with so many difficult challenges. Owners, managers and employees face challenges greater than ever before to maintain and continue business growth. One of the greatest challenges for small and mid-size business is technology. As you know, technology is responsible for your business data. But, did you know your data represents 80% of your assets? Yes, that's right . . . EIGHTY PERCENT OF YOUR ASSETS! That's a huge consideration for your business's survival. If you don't pay attention to the technology side of your business you could get blindsided! What are business people thinking about? . . .

What's on the mind of employers . . .
Rising service fees, employee productivity, rising cost of employee benefits, competition, short term and long term growth.

What's on the mind of employees . . .
Rising gas prices, the fear of terrorism, the fear of a bird flu pandemic, war in Iraq, looming threats from Iran, rising interest rates, rising health insurance costs and job security.

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