June 2009
In this issue
Desktop or Workstation?
It's Your Choice
Rid Your Business Of Software Piracy: 7 Tips
Jet Pilots Don't Use
Rear View Mirrors
Jet Pilots Don’t Use Rear View Mirrors
Because the world is changing rapidly, you need to look ahead, not back
Used with permission of
Joel H. Weldon & Associates, Inc.


Commercial jets cruise at about 600 miles per hour, which is the equivalent of ten miles per minute, or three-and-a-third city blocks per second.

At that speed, the pilot does not look back. And at the speed at which the world is changing, you shouldn’t look back either. Like a jet pilot, you need to concentrate on what’s up ahead.

To understand just how fast the world is changing, consider this. All the knowledge acquired up until 1750 doubled by the year 1900. That was 150 years.

It doubled again in just 50 years, between 1900 and 1950. The next time it doubled, it took only fifteen years, from 1950 to 1965. It doubled again between 1975 and 1980 — a period of just five years. That is rapid change.

And in the last 28 years, mankind’s knowledge has been multiplying beyond comprehension!

A number of years ago, Alvin Toffler, author of Future Shock, presented a dramatic illustration of this by describing the history of mankind compacted into one calendar year.

According to Toffler, we could say that right now it’s midnight on New Year’s Eve, and twelve months ago on January 1st, man appeared on earth. It wasn’t until November 19th, nearly 10˝ months later, that fire was first used!

On December 10, just three weeks ago, the first pictures were carved on the walls of caves! Only two days ago, agriculture was developed! Yesterday the Pyramids were built!

Read More


Quote of the Month

Any sufficiently advanced technology is indistinguishable from magic.

— Arthur C. Clarke


Just for Laughs


1661 Capitol Way, Suite 102
Bismarck, ND 58501
Phone: 701-250-9400


It looks like summer has finally arrived, and hopefully you can get out and enjoy it!

Recently we discovered that some of our clients were still using an old e-mail address and phone extension to send in their requests for service. There are now three ways you can contact NRG for service.

If the matter is urgent and you need the fastest response possible, call the Service Desk at (888)303-0094. From the prompts select option 1 for the Service Desk. The Service Desk is staffed 8-5, Monday-Friday (excluding holidays) by Scott and Mary Kay. If they are on the phone you may experience a short wait (a minute or so) before being forwarded to another member of our service team. We made a significant investment in our phone system in January 2009 and it is working well. Please follow the prompts. Bypassing the options with “0” will route you to our administrative department and slow down your request for service.
If your request is of a lower priority, you can e-mail the Service Desk at support@nrgtechservices.com. This will automatically generate a service request on your behalf and your e-mail will be threaded in the request description. Please be as descriptive as possible about your issue, as it helps us route the request to the best technician. You will receive an automated response letting you know the system generated a service request. Mary Kay, Scott and Mel (Service Manager) review our system constantly throughout the day and will address your needs. You will also receive an e-mail when the service request is “scheduled” and “completed”.
If you have a Professional of Premium Managed Service agreement with us, we can provide you access to our customer portal. From within the portal you can review outstanding and closed requests, make new requests, view past invoices, search items in the knowledge base and run reports. If you would like access to the customer portal, please send me an e-mail at cbrown@nrgtechservices.com and we will set you up with a username and password.

Many of you may be starting your budgeting for FY2010. If you are on one of our Managed Service agreements, the cost per PC and Server will remain the same for next year. If you are changing the number of PCs or Servers, call us to get a revised annual cost.

Enjoy the warmer weather, and take care until next time!

Desktop or Workstation - Which do you need?

reprinted with permission from the HP Small Business Center

Workstations are more accessible and more flexible than ever, but do you need that kind of power? How exactly do workstations differ from traditional desktops? Who uses workstations, and what benefits do they offer?

Who uses workstations?
Workstations are designed to meet the requirements of users who place heavy demands on their computers, including:

  • Power office users who perform complicated and data-intensive office functions—graphic, video and web design, complex linked calculations, database and spreadsheet manipulations and advanced collaboration functions.
  • Technical personnel who work in design and simulation functions that can include MCAD (Mechanical Computer Aided Design), CAE (Computer Aided Engineering), and ECAD (Electronics Computer Aided Design) in industries as diverse as aeronautics, automotive design, product prototyping and more.
  • Animators, graphic artists, video editors and renderers who engage in DCC (Digital Content Creation).
  • Traders or other employees in financial sectors that require quad-monitor support and the computing power to manage complex real time transactions seamlessly.

Read More

It's Your Choice

Your headache or theirs

Hear that sound? Feel the rumble? There is a geologic shift taking place under the feet of small and medium-sized companies and chances are you don't know it, yet. The ruckus is managed services. Their promise is to liberate you from the awful side of computer ownership.

"Awful? Define that, please." Fair enough.

aw•ful [aw-fuhl] – adjective If you don't have an IT Department chances are a smooth running, trouble-free network will be a temporary condition. 2) When something breaks someone has to fix it. 3) And, pay for it. 4) And, if that something gets in the way of running your business, you sleep less and the bottom line gets trashed. 5) If you do have an IT Department, you waste an expensive and valuable asset chasing around mundane tasks.

Read More

Rid Your Business of Software Piracy: 7 Tips

by Monte Enbysk
reprinted with permission from the Microsoft Small Business Center

Pirates still roam freely in the ocean of software out there, but if your business is among the pirates, it could end up costing you literally and figuratively.

You may very well be a smart, community-minded business owner. But if your company is using pirated software — and you condone it, you aren't aware of it or you don't really give a rip — you're not a responsible business owner. And you are taking unnecessary risks.

No, you're not alone. In the United States, about one-fourth of the software programs used today by businesses are illegal copies, according to the statistics from the Business Software Alliance (BSA), an active industry group. For U.S. small businesses, those with 100 or fewer employees, the piracy rate is even higher: about 40%. While those numbers are bad enough, the piracy problem worldwide is worse — although software piracy worldwide has decreased since 1994, some $13.08 billion was still lost in 2002 due to pirated software.

Read More

Email Marketing by