March 2009
In this issue
Thinking About Hiring Your Own Internal IT?
Business Interruption Planning
HP and Energy Star 5.0
How Big Is Your Mailbox?
How Big is Your Mailbox?

We have spent a lot of time recently (which translates to a lot of extra expense for our customers) troubleshooting, managing, and working with VERY large mailboxes.

From a purely technical standpoint, once a mailbox gets over a GB in size, it starts to become a minor challenge in terms of supporting it, speed of access and search, and management in general. Once a mailbox gets to be over 2 GB in size, we start to run into some very serious limitations that will manifest in support, management, and disaster recovery scenarios.

Believe us when we say we are VERY heavy Outlook users, but using a few simple techniques, it is not much of a challenge at all to keep our own mailboxes under the 1 GB limit we need to keep us ‘light on our feet’ with our own mailboxes.

First: archive! Outlook has a built in archive feature that will remove things from your mailbox and put them into a long term storage file. Our technique is to add to that archive file daily until it gets to be between 1 and 2 GB in size, then burn that to a DVD (so that it isn’t taking up space on the server). This can easily be set up to happen automatically in Outlook, and you can get very granular in your control of what gets archived, how old it has to be before archive, etc. Just ask us for help to get this set up.

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Quote of the Month

The first day of spring is one thing,
and the first spring day is another.
The difference between them is sometimes as great as a month.

~Henry Van Dyke

Just for Laughs


1661 Capitol Way, Suite 102
Bismarck, ND 58501
Phone: 701-250-9400


Welcome to the 2nd edition of the NRG Technology Services newsletter.

In late January, NRG upgraded to a new Avaya phone system. This system is much more capable and flexible than our previous system. Also, our menus have been redesigned. When calling either our local number (701-250-9400) or toll-free number (888-303-0094), you now can select option “1” to reach the NRG Service Desk. The Service Desk is normally staffed by Scott and Mary Kay all day. During peak calling hours or when the need dictates, we can add staff to the Service Desk. If Scott and Mary Kay are busy, you will be directed to the next available staff member, after a short wait. We made these changes to better serve you, our clients. Instead of having to leave a message, you can wait for a “live body” to communicate your issue. With staff located throughout North Dakota, your issue will be recorded and dispatched to the first available technician.

If your issues are not urgent, you may want to send an e-mail to and a service ticket will be created with your issue. Our Service Management system will e-mail you the ticket number back for reference purposes. Several people are always working on and watching the system that receives these e-mails, so your issue will be assigned to a technician as soon as possible.

As always, please feel free to call or e-mail me if you have any questions or concerns. Thanks for reading this quarter’s newsletter!

Thinking About Hiring Your Own Internal IT Staff – Think Again!

Outsourcing your IT brings additional business value
by Stuart R. Crawford, V.P., IT Matters, Inc.

Businesses today wrestle and grapple with the thought of hiring their own technology support staff to support their daily need for IT support without fully understanding the risks and the costs associated with having their own team of technology professionals.

Business owners, C level execs and Managers are attracted to the idea of having a team or a consultant readily available within shouting distance down the hall, basically having an IT resource committed to them 24 hours a day, 7 days a week. However, many of today’s business owners across the country are not aware of the total risks their business is exposed to by electing to bring their technology support in-house.

More often than not it is purely a cost based decision, on the surface it may appear to be more cost effective to hire a consultant or employee who is committed as a full time employee. CFOs and Accounting Managers often look only at the cost of having their IT outsourced and or attracted to hiring someone for a few thousand dollars a month as part of their staff will save their company in the long run. This is not the case in reality and by having a full time employee will actually end up costing business today more in the long run.

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Business Interruption Planning Not Just for
Big Business: 10 Misconceptions About
Disaster Recovery

Paul Sullivan has seen it all. A 25-year veteran of disaster recovery and business continuity management, Sullivan witnessed the growth of continuity planning among the Fortune 1000 in the 1980s. He watched, first hand, the successes and failures of business continuity plans following the events of September 11, 2001 and in 2005 throughout the most active hurricane season in recorded history. Today, Sullivan is helping small and medium-sized companies plan for and recover after significant business interruptions.

“Continuity planning has always been associated with big business,” said Sullivan, Vice President and General Manager, Agility Recovery Solutions. “We’re using the same knowledge, strategies and tactics we developed with the Fortune 1000 and implementing them among small and medium-sized businesses across North America.”

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HP Can Help You Transition to ENERGY STAR 5.0
reprinted with permission from HP

Nearly all current HP business desktops are ENERGY STARŪ 4.0 qualified, but those standards will soon change. The Environmental Protection Agency (EPA) will introduce new ENERGY STARŪ 5.0 requirements on July 1st, 2009. What’s going to change? What do you have to do to meet the requirements? Relax, it’s easier than you think – HP can give you a head start. Even if you’re a small business or not concerned about compliance, you can still save money on power and cooling by implementing ENERGY STAR 5.0 qualified desktops from HP.

Why were new standards introduced by the EPA?
The ENERGY STAR 5.0 program was designed to drive innovation in improving energy efficiency. 5.0 is also intended to periodically re-set limits so that only 25% of the products in the market will qualify.

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