Barbara Crowhurst
The Retail Makeover Tip of The Week
November 3, 2009 
Greetings!
BJC2007
Retail Makeover Tip of the Week

This weeks tip is to help you manage your  Retail Sales Staff more effectively. Do you know what your staff's Job Description is?
 
In This Issue
Retail Makeover Programs
CD e-Book Download
Do You Know Your Job Description?
The Warm Buddy Company
Quick Links
Join Our Mailing List!
Retail Makeover Programs
Business Planning Program

Store Design and Product Placement

Power Hour Program

Three Hour Program

Coaching On-Site

Retail Staff Training
Latest CD and e-Book Download
BJCsigLatest CD and e-BOOK Download


"Retailers ... ask the pro"

"The  best selling book from the
#1 Retail Business Coach in North America."

 Barbara's latest CD and e-Book download addresses retailers' top challenges and concerns.

There's lots to share with you in this the latest of my books targeted to help retailers survive and thrive in these economic times.  I have picked the top questions from the many that have come my way from retailers in the past year.  It is easy to use my new book.  Have a glance at the content page and pick the question that best relates to your concern or challenge and read what I have to share with you.

Your
Retail Makeover Business Coach

Barbara

e-Book is $22.95 when downloaded from barbaracrowhurst.com

Last week I spoke to the retailers and related businesses of Chatham-Kent. Thanks for the great turnout.  To the two  lucky retailers   who won  Retail Makeovers  again  congratulations  Kathy,  owner  of Birdies' Nest and Linda, owner of The Wine Store and More  - it was a pleasure to work in your stores.


The focus of my newsletter this week is:

Do You Know What Your Staff's Job Description Is? and How That Can Effect Christmas Sales?


This is a great time to review job descriptions with your staff. You are most likely bringing on new  hires for the Christmas season.

Your staff need to know what their job description is and what you expect them to do during their shift . They should be taught how to sell and most importantly how to interact and be with customers effectively.

Its up to you to set the expectations of the job, out lining the job activities for each day or shift. Keep spot-checking to see how things are going and determine what needs reviewing. Your staff should be given feedback . They need to know how they are performing against your policies and procedures.

So make room for this in your day-to-day operations.

I know it's a very busy time right now. If you don't pay attention to these details you can expect to loose sales. So keep up with the  training  and check in regularly  if not daily with your staff to see how they are doing.


Duties & Responsibilities for a Retail Sales Clerk:

  1. Replenishes fixtures, bunks and shelves in an orderly and accurate manner.
  2. Executes merchandising policies and maintains standards.
  3. Completes markdowns in a timely and accurate manner.
  4. Initiates and participates in store recovery as needed.
  5. Processes and prepares merchandise for the sales floor.
  6. Provides prompt, courteous and knowledgeable service to both internal and external customers.
  7. Supports any area of the store as directed by store management.
  8. Responds quickly and efficiently to all job related requests.
  9. Answers and responds to customer inquiries regarding general store information quickly and accurately.
  10. Contributes to daily sales target
As always I share my knowledge on retail with you in the hopes that my thoughts, change your thoughts and influence your actions.

Helping you Create your Own Economy -  That's my   focus for 2010,  enroll in my Retail Makeover Business Planning Program, today. Let's get started  and right size your business.

Till next time. Have a great sales week.

Best ,

Barbara


BJCsig
Supplier of the Week - I love this product !
BJCsig
The Warm Buddy Company, a Canadian-owned business, finds their comfort level in recessionary times. They're not participating! Nor are their customers, who continue to purchase their affordable, comforting luxuries.
 
The Warm Buddy Company, based in North Vancouver, has recently been awarded the PTPA (Parent Tested Parent Approved) Media Inc. Seal of Approval for excellence in parenting products. This is a huge achievement for this locally based business. Warm Buddy's warm up animals were tested by savvy parenting reviewers and professionals, resulting in The Warm Buddy Company's selection. The winners of the prestigious Seal of Approval are chosen, based on value, functionality, quality and appeal of the product.
 
Karen McKee, President and Founder of Warm Buddy, established her business in 1995. Starting from a background as a registered nurse, Karen cultivated an interest in alternative therapies, herbal medicine and aromatherapy. Karen originally developed aromatherapy heat wraps, then expanded her line to include warm up animals. All her warm up products provide warmth and comfort, from warm up pets for children to heat wraps for adults, especially seniors and sports enthusiasts. Her products are often used by massage therapists, and other medical professionals in their treatments. The packs can also be cooled in the freezer to assist in the reduction of swelling. Warm Buddy also offers a unique line of home and spa comfort products and accessories.
 
The Warm Buddy Company also cares about wildlife. The company is committed to helping non-profit organizations that rehabilitate bears and educate the public on bear matters. Warm Buddy works closely with Bear Matters BC to support initiatives intended to educate the general public and stakeholder organizations with an interest in a sustainable bear population in British Columbia. Proceeds from the sale of Warm Buddy "Beary the Bear" go to the rehabilitation of bear cubs, which are then returned to their natural habitats.
 
The Warm Buddy Company takes pride in the quality of its products and its philosophy of supporting the community. Warm Buddy products can be found in gift shops, resorts and spas across Canada and the US. For more information, please visit our website:
www.warmbuddy.com
 
"Everybody Needs a Warm Buddy"
 
Contact:

Karen McKee, President,
The Warm Buddy Company
604-984-3218
1-877-649-9276
www.warmbuddy.com