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TUESDAY, FEBRUARY 9, 2010                                                        A WEEKLY E-NEWSLETTER COMPILED BY SAM GEIST

MARKETPLACE LESSONS

On Sunday night (after the Super Bowl) I watched the premiere of 'Undercover Boss.'  Larry O'Donnell, President and COO of Waste Management Inc. went undercover in his own company for a week, working entry level jobs with the 'regulars.'

While some of this reality show may be hokey, it quickly clarifies both the larger issues that are facing today's workforce and how out-of-touch the 'boss' is with the day-to-day work life of many of his employees. 

Not only is the show worth a watch, the exercise is worth a try too.

LESSON LEARNED:
"The broader the perspective (of your organization), the more accurate the view (and the better the possibility for improvement)."
-Sam Geist

THE STATS


We're in the final week before Valentine's Day and retailers and customers seem to be at odds about the amount of spending that needs to get done to celebrate 'love,' according to this survey:
  • 93% of respondents plan to celebrate Valentine's Day
  • However spending levels will drop by about 5%
    • men plan to spend about $133 this year
    • women plan to spend about $72 this year
  • Valentine's Day Top Seven Gifts:
    • 85%, cards
    • 58%, dinner/entertainment
    • 55%, gift cards
    • 45%, flowers
    • 45%, candy
    • 15%, jewelry
    • 10%, stuffed animals/balloons
  • Just an aside:
    • 48 million pounds of chocolate is sold during Valentine's Week (71 million pounds is sold the week leading up to Easter).
Happy Valentine's Day!

--Brand Keys

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According to this new report B2B online marketing continues to grow.
  • B2B online marketing worth $3 billion in 2009.
  • Social Media spending is forecast to rise dramatically over the next three years (21% compound annual growth).
  • Online accounted for 7% of B2B marketing mix in 2008.  Expected to reach 12% by 2013.
  • 66% of B2B marketers believe online must be complemented by traditional marketing activities.
  • Only 50% of B2B marketers analyze metrics to judge ROI, but those that do find online marketing more effective.
--AMR International
THE QUOTES
 
"If I have seen further it is by standing on the shoulders of giants."
-Isaac Newton (1642-1727)
(Letter to Robert Hooke, 1675)

Challenging his consulting clients:  "Don't tell me you had a wonderful meeting with me.  Tell me what
you're going to do on Monday
that's different."
-Peter Drucker


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"Doing More With
What You've Got"
A New Program on 
Managing in
Challenging Times

We'd love to hear from you.
   Please email your
comments or suggestions to 
samgeist@geistgroup.com
SITE SEEING
Read about the 3 minute rule and how you can benefit from it.
http://blogs.hbr.org/tjan/2010/01/the-threeminute-rule.html?

Take a tip from Costco when it comes to business succession panning.
http://workforce.com/wpmu/bizmgmt/2010/02/03/how_costco_does_succession_planning/

Connect with Sam Geist

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Reproduction for publication is encouraged with the following attribution:
From "QuickBites," by Sam Geist.  (800) 567-1861     http://www.samgeist.com

Sam Geist lectures, facilitates workshops and conducts training seminars on sales & marketing, the changing marketplace, leadership, differentiation, customer service and staff motivation.  His three books, "Why Should Someone Do Business With You... Rather Than Someone Else?" "Would You Work for You?" and "Execute... or Be Executed" are available in bookstores everywhere, published by Addington & Wentworth Inc.

 
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