Christmas Orders
This time of year is typically the busiest for the framing and shipping industry. We will try our best to keep production queues down to a few days.. If you need frames before Christmas please order very soon. Please check your order immediately after it arrives so there is adequate time to correct any unexpected issues, such as shipping damage.
In the last few years people have become comfortable with online ordering during the holidays, resulting in double or triple volume increases for shipping companies like FedEx and UPS. This means there is a greater possibility for delays, and problems like a driver can't find your house because they are a temporary hire and unfamiliar with the area. Express shipping (which goes by air) can also run into problems due to winter weather shutting down the airports.
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Rush Fee Built into Website
Our website now has a "Rush Fee" button in the website shopping cart. This will allow you to instruct our system to automatically flag your order as a RUSH order which will move it to the head of the production queue for a fee of 10% of your order. We will do everything possible to ensure your order gets manufactured and/or shipped as soon as possible. Most rush orders will ship the next business day (not including holidays or weekends) if we have the material in stock. Small orders placed early enough in the morning may go out the same day Monday - Friday. Large orders may take longer than one business day. If more time is needed to process your order we will try to contact you. |
Profiles 952, 961 and 964 Discontinued
In an effort to increase the quality and consistency of our framing products we are discontinuing picture frame profiles 952, 961 and 964. We still have some in stock but in the next few days we will be removing it from the website. These profiles are being replaced by our new 800 series black wood frame profiles. The 800 series is similar in color, but has a matte finish, whereas the 900 series had a semi-gloss finish. We did our best to find new wood frame profiles that would match the old ones closely. Substitutions are listed below. Feel free to request sample pieces.
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