 |  We encourage your feedback! Let us know how we can help you, if you need 2-1-1 supplies or if you would like someone to speak about 2-1-1. Contact Stephanie at snorrick@unitedwayswi.org In this issue: |
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2011 Review
Our 2-1-1 Center had a big year in 2011. Here are some of the highlights:
- Advocated for over 100 utility customers in need of assistance and kept services on for 58 households.
- Enrolled 176 new pre-trial clients, who provided over 4,934 hours of community service for 22 social service agencies.
- Conducted an Outcome Satisfaction Survey of 266 clients - 36% reported receiving help from referral agencies and 94% stated they would call again.
- Received 103 responses from our Service Provider Survey - over half of the respondents reported that 2-1-1 refers clients appropriately and they would recommend the service to others.
- There were 503 agencies consisting of 954 programs in our database.
- 2-1-1 is the number to dial for the following programs: Bank On Evansville, Free Tax Preparation provided by United Way, Vanderburgh County Homeless Connect, Community Connect, FAFSA Filing and Napoleon Peacock's Adventure Club.
- In August, 2-1-1 switched from using the Iris database to ReferNet.
- Began the reaccreditation process through the Alliance of information and Referral System (AIRS).
- Began offering a monthly eNewsletter to social service agencies to inform them of our activities, statistics and changes to programs in the database.
- Sent two staff members to the AIRS conference.
- Answered over 20,000 calls for assistance.
- Callers reported 20,381 needs and received 30,203 referrals to community agencies.
- Food/Meals Assistance was the top reported need by callers in 2011. Housing/Utility Assistance was second. The remaining top five needs were: Individual, Family, Community Service, Income/Support Assistance and Health Care.
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Happy Birthday 2-1-1!
On February 11, 2012, our 2-1-1 Center, along with over 250 other 2-1-1 Centers in the U.S. and Canada, celebrated our birthday! Our Center has been providing 2-1-1 service since 2005.
As of October 2011, 2-1-1 serves over 260 million Americans (86.6% of the entire population) covering all 50 states (including 37 states with 90% coverage) plus Washington, D.C. and Puerto Rico.
As of May 2011, more than 19 million Canadians - more than 56% of the population - have access to 2-1-1 services.
These 2-1-1 Centers answered the call for help for over 16.5 million people in 2011.
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| United Way of Southwestern Indiana 2-1-1 | |
Serving as your 2-1-1 Center for Vanderburgh, Warrick, Spencer, Posey and
Gibson counties.
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2-1-1 Has a New Fax Number
United Way 2-1-1 has a new fax machine phone number - (812) 402-2821.
Please update your records to reflect this change.
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| January 2012 | Top Five Needs - Food/Meals
- Housing/Utilities
- Health Care
- Income Support/Assistance
- Clothing/Personal/Household
Top Five Unmet Needs
- Housing/Utilities
- Food/Meals
- Clothing/Personal
- Health Care
- Transportation
* Needs are coded as unmet due to a lack of resources, a caller's ineligibility, lack of transportation or a previously exhausted resource.
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January 2012 Statistics
Callers Served - 1,377
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Type of Call
Advocacy - 2
Assessment - 1,267
Crisis - 0
Information - 10
Gender of Caller
Female - 922
Male - 352
Unknown - 10
Who is Calling
Friend/Family - 95
Organization - 349
Self - 835
Needs Reported
1,123
Referrals Provided
1,681
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Annual Database Updates
Our Center is in the process of conducting our annual database updates. We use the database to refer individuals looking for services to the appropriate social service provider in the community. In order for us to consistently provide accurate information and referrals to our callers, it is vital that we keep the resource information current. If you have not submitted your update to us, please send it as soon as possible.
Anytime you have program changes, you can update your information with us. Just send an email, call or submit the change on our website http://www.referweb.net/uwsi. Look for the box on the lower right side of the screen that reads Service providers click this button to add or update your information in our database.
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| Contact Your 2-1-1 Staff!
Stephanie Norrick, CIRS
Director of Community Resources
Carol Tenhumberg, CIRS
Community Resource Specialist
Cathy Perrin, CIRS
Community Resource Specialist
Shayla Osborne
Community Resource Specialist
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© United Way Worldwide, All Rights Reserved
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