education

The Education Report                     March 2011

Spring ahead this weekend!
Daylight saving time in most of the United States starts at 2:00 am local time, on Sunday, March 13. Do I hear groaning?  You didn't really need that hour anyway, did you?  Contrary to popular belief, no federal rule mandates that U.S. states or territories observe daylight saving time. In fact, Hawaii and Arizona never deviate from standard time. Also contrary to popular belief the time change has nothing to do with benefit to farmers. If you're curious and want to learn more, go into your favorite Internet search engine and type:  Why do we spring ahead?
 

Most of Michigan is in the Eastern Time Zone, so when you read the scheduled times of classes held onsite in Grand Rapids or via Web Conference, you may need to do a quick calculation in your head and subtract 1 to 3 hours, depending on where you are in the continental United States. 

Regardless of your time zone, we have classes for your staff.  To register or see a list of classes anytime, 24/7 start here.  http://www.cuanswers.com/education/

Education Express

 


Early Warning Bulletin: What is an EWB?

CU*Answers is making changes to the EFT Platform that may change your procedures for handling this automation.

This training 'extra' could be especially beneficial to EFT Coordinators and Member Service Staff

Wednesday, March 23rd
 
2:00 - 2:30 pm ET
 
Cost:  No charge

This complimentary web conference will help you understand what an EWB notice is, why CU*Answers is changing the automation of the EWB flag and how our enhanced programming will make it easier to understand how EWB notices are processed.  You may find this document helpful: Changes to EWB Processing for ATM/DEBIT/Credit Cards.  To get a copy, please request one from   csr@cuanswers.com

Classroom Session
Thursday, March 17
 
Web Conferences

 

Friday, March 18
 
Tuesday, March 22
 
Wednesday, March 23
2:00 pm - 2:30 pm / EX.2011  Education Express (see above)

Thursday, March 31

1:30 pm - 2:30 pm / XT.10.A Marketing/Branding Roundtable Review

Here's your chance to reinforce what you learned at the onsite Marketing/Branding Event.  Even if you didn't attend in person, pick up some tips and learn what others are doing to raise the bar and energize momentum of their marketing initiatives.    

Show-Me-The-Steps (SMTS)

 SMTS

We continue to expand our new 'help' system with these notable topics.
  • Order Brand New ATM or Debit Card for Primary Account Holder
  • Reverse Transaction/Same Day
  • Create New Loan Request for Existing Member
  • Complete Loan Application After Loan Request is Created
  • Void Check After Day the Check was Printed (Same Day or Any Other Day)
CU*BASE Reference Page Updates

HOT NEW Booklets on CU*BASE Reference Page http://www.cuanswers.com/client_reference.php

These are just off the presses.

D

Database Inquiry Flyer

More help with using Report Builder - Query!
 
L

Big-Picture Planning for Your Loan Configurations

Honest!  This is The Big Picture! 

 

Hot Booklets on the It's Me 247 Reference Page  http://www.cuanswers.com/client_reference_itsme.php 


Go to:  http://cuanswers.com/education > then click Docs & Information >  select It's Me  Reference

S

It's Me 247 Strategies for Controlling Member Access

Learn all about It's Me  security features

 

Hot Topics in CU*BASE help

Get a jump on the latest updates in CU*BASE.  

http://www.cuanswers.com/doc/gold/whatsnewg.htm

The Education Team  contributes to the professional development of our Teams and our Clients through learning and development programs.   
In This Issue
Education Express
Training Opportunities
Show Me The Steps
CU*BASE Hot Topics
Northern Michigan Regional Training

NMRTE2

 

 

 

 

Wednesday, March 16th

Alpena Alcona Credit Union

1100 S Bagley Street

Alpena, MI  49707

800.443.3577

 

Thursday, March 17th

TBA Credit Union

3033 Cedar Valey Dr

Traverse City, MI  49684

800.678.0987

 

Each location offers the same
block of classes as listed on the
attached agenda. 

For easy registration, click this link http://www.cuanswers.com/education/syllabi/?course=RT.3 and select the date most convenient for you.

Seating is limited, so please register early!


CU*Answers
Education Servuces

800-327-3478