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Welcome
to Iss  ue 75. If you did not receive a previous issue, you may use the
archive link above to view it now. The mission of "Marvelous Mondays"
is to offer an inspirational thought, a practical exercise, some humor,
or a simple tip to jump-start your week and to enhance your life,
business, outlook or relationships. Please feel free to forward "Marvelous Mondays" to others who will enjoy it. |
SERVICE WITH A SMILE
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I want to introduce you to Kathy Fern, the manager of the Plaza Winsteads, who is a subscriber to Marvelous Mondays. As a regular customer, I observe the consistent, friendly service and happy employees (all 45 of them).
How does Kathy do it? She is cheerful and trains her staff well. She also says, "please" and "thank you" consistently. And so does her staff. They all work hard and they have fun. The skyscraper is a Winstead's tradition intended to be shared by 2 - 4 people. It's a whole 12" high! It is presented to your table by a smiling server (like Sue in the photo) who shakes a tambourine (a new fun idea).
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EXERCISE
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Do you want to put more fun in your workplace? I invite you to initiate something, even if it is on a trial basis. If you serve the public, then initiate something that is fun for them. Of course, keep it simple. If you do not serve the public, initiate something fun for your employees. The benefits will be obvious.
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WIN A FREE SKYSCRAPER
The first 5 people who report their fun project will receive a FREE skyscraper, compliments of Kathy. To be eligible, please submit your fun idea to me by phone or email by July 12th. Enjoy!
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REVISED: JOHN'S BIO
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John Gordon is the owner of several businesses and a family law practice, which is the 3rd oldest (1881) Kansas City based law firm. He coaches business owners, executives, entrepreneurs and professionals. He also coaches persons in career transition or who are considering retirement. He is also a personal coach. John is an Eagle Scout and a tenor in a gospel choir. He and Frances have 4 children.
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