Household Management 101 (2 days) This class delves into the business aspects of household management beginning with abbreviations of the industry, managing household inventories, procedures, manuals, petty cash, and general best practices for a successful over-all household management structure. Know your target audience. Who are your most important clients or prospects, and why?

Household Management 201 (2 Days) This advanced level covers household management issues at the highest level. Attention will be paid to managing large-scale estates and families with multiple properties, large numbers of staff and guests and family members with high profiles. Common problems and issues one typically encounters will be addressed.

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Butler Skills 101 (1 Day)
A professional butler teaches butler traits, code of ethics and then traditional items such as ironing a newspaper, answering the door, making coffee, making tea, dealing with different kinds of coffee such as espresso, cappuccino, latté etc. and finally setting the perfect fireplace.

Butler Skills 201 (1 Day)
This class goes to the next level of service including tray service how butlers manage household and difficult situations within the household and dealing with employer demands.

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Mechanicals 101 (1 Day)
An expert from the service industry assist students to understand complexities of a modern household's operating systems and the need for engaging the right professionals to ensure that the systems run properly.

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Table Setting & Service (3 days)
A hands-on class includes learning different utensils, china, glassware for service and dining. We proceed on to table setting table space calculation and the different methods of table setting from around the world, as well as understanding the types of table service, napkin folding and the order of service chart. This course is at least 50% hands on.

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Housekeeping 101 (2 days)
One of the most important classes begins with a lecture on understanding the importance of light, temperature and humidity and how it affects the household and furnishings.  Additionally the class covers dealing with spills, safe cleaning techniques, tools, reviewing different surfaces, furniture pieces and how to correctly clean a room, bed making and including turn down service.

Housekeeping 201 (3 days)
Hands on classes learning to correctly clean bathrooms, bedrooms, how to appoint guest rooms, guest bathrooms and then all of the different methods of suitcase packing and unpacking from clothing, make-up, shoes and dealing with dirty items and finally long term clothing storage.

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Laundry 101 (3 Days) Understanding the laundry symbols chart, how to correctly use a washer and dryer, preparing clothes for the wash, dealing with stains, ironing, folding of laundry and linens, using a mangle machine correctly, steaming ball gowns, mending buttons dealing with dry cleaning and dying dark clothes.  All of this and more is done in our Miele Sponsored Laundry facility at our Academy, the only one of its kind in the world!

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Clothing & Valet Care 101 (2 days) This course will include fashion, colours, understanding designers, how men's and ladies clothes are made, understanding the difference between ready to wear, made to measure and couture, learning how to correctly build a gentleman's and lady's closet.

• Suitcase Packing
• Suitcase Unpacking
• Packing for Employers
• Caring for Furs
• Leather / Suede Shoe Care

Course Schedule