Hello and Welcome!
It is with great pride and honour that I write this newsletter announcing the successful completion and graduation of the first class at the Charles MacPherson School for Butlers and Household Managers.
When we built our new school, I had a very different concept and vision from what had ever been done before. We built a Household Management Laboratory. Teaching solid, necessary and strong basic skills that can be used within every household. Students are taught how to function in residences ranging in size from Pied ą Terre apartments to large mansions. There is even a course on Hotel Butlers, which allows the students to understand and work within this important and growing industry.
Throughout the eight-week program, students are in class six days a week, 8 hours per day covering a total of 23 different subjects with 13 different teachers. It is a very thorough and intensive course to say the least!
Congratulations to the first graduating class of November 2008
Charles MacPherson
Chairman
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Ivor Spencer dies at 84
 It is with great sadness that I learned yesterday that Ivor Spencer died on January 10, 2009. Although I did not know him well, I do remember very fondly the kind gracious emails we used to exchange. As many of you already know it was Ivor Spencer who pioneered and started the first British Butler School and was a successful toastmaster throughout his 50 year career.
He is survived by his wife and a son and a daughter.
Ivor Spencer, MBE, toastmaster, was born on November 20, 1924. He died on
January 10, 2009, aged 84 Thank you Mr. Spencer for all you have done for us. You have helped bring the The Butling profession into the 21st century! Times On LIne Link |
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Case Study - Luxury Hotel
In November, 2008 Charles MacPherson Associates Inc., was asked by a renowned luxury hotel in NYC to deliver a proposal to provide a team of butlers to support a very prominent royal guest and his large party. The guest required 24/7 service for a period of at least 2 months. The hotel was unable to provide the full service with its existing staff complement. The ability to speak Arabic was also considered an asset.
Hotel Management was under extreme time constraints and required a proposal, and if accepted, a solution within days. The hotel also required CMA to payroll the team of butlers and to provide project management support.
After an initial consultation and discussion, we recommended the following:
· Development of a staffing plan to support a 24/7 schedule
· Developing job descriptions for the Head Butler and Butler positions
· Locating the Head Butler at the hotel
· An on-site training day for the butler team
· An appropriate payroll budget for the project
On a Monday, the hotel reviewed our recommendations and agreed to retain CMA. The outcome was that Charles MacPherson Associates Inc. recruited a team of 9 butlers within 4 business days (three of these butlers were Arab speaking).
CMA also successfully completed a thorough site review and delivered a one day training seminar for the entire butler team prior to commencing their duties on the Saturday of the same week. As the project continued CMA was also able to offer advice to Hotel Management on the effective servicing of a guest who was used to a high level of service in his many residences.
NYC Hotel Case Study Link
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Leading Hotels of the World Conference
On November 16th, 2008, Charles MacPherson was invited to be one of the keynote speakers at the Leading Hotels of the World conference in Boston. With over 850 senior hotel management attendees from all over the world, this speech was focused on translating the luxury residential lifestyle to the hospitality industry.
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Placement Division
The Placement Division of Charles MacPherson Associates directed by
Gary Hepworth and Gabriella Depesthy works with our clients to recruit
and place superior candidates in luxury hotels and luxury homes.
Positions we recruit for include housekeepers, butlers, chefs,
household managers and hotel managers. We have an extensive database of
candidates continues to grow. We send our clients only fully qualified and referenced candidates.
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School Pictorial
Below are a few pictures of the 2008 Butler and Household Management class.
 The entire laundry facility has been donated by Miele®. Here we have Mr.Schwartz practicing on one of two rotary irons.
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Charles MacPherson Associates
Charles MacPherson Associates Inc. has over twelve years
experience in the luxury residential market and the luxury hospitality
market. We have four complimentary lines of business:
* Advisory & Consulting
* Placement
* Academy
* Software
Today we would like to highlight our Advisory & Consulting
practice that works with both residential and hospitality clients
around the world. We assist them with staff planning, household
operation practices, and can provide personalized training on-site for
our clients. We work with clients around the world to assist them with
the creation of a smooth running professional household.
info@charlesmacpherson.com
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Before and After
We thought you might like to see a before and after picture of our School. On August 1, 2008 the School was under demolition and construction  39 days later on September 8th the School was ready for the first day of class! 
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Contact Information
Toronto:507 King Street East Suite 100 Toronto, Ontario, M5A 1M3 CANADA (416) 369-1146 office (416) 369-1743 facsimile New York:134 West 82 Street Suite 3B New York, New York 10024 United States (212) 877-6962 office (917) 441-0064 facsimile
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