Campground Manager Software® & : Spring is Coming

2010 Newsletter
February 24, 2010 - Vol 5, Issue 1


Hi Folks,
Hope this newsletter finds you well as March is creeping up on us. None too soon for those of us in the north. I for one am getting a little tired of winter and looking forward to spring! The folks in the south are in mid busy season and us northerners are working on our capital expenditure projects in the park. Today we have a new screencast of a new Campground Manager Software®/ feature we think you will love.
So let's get to it!

In This Issue
Free Crdit Card Swipe
Online Training Screencasts
ARVC Insites
Quote of the Month
Join Our Mailing List!

Quick Links
New Campground Manager Software® Upgrade Features
We are excited about the latest release of Campground Manager Software® . We have added a few feature enhancements.
These are two I think you will be most excited about.

1. POS- If you have the Campground Manager Software® Point of Sale System in your store you will like this new feature. In the past if a patron came to the store and wanted to buy an item you first had to find his account in the camping portion of Campground Manager Software® and then go to the POS to charge his account.
No more.
You can now do it the other way around.
Check this out (click on the image below):

screencast new POS video

2. Traceable Membership numbers:
Over the years we have had some suggestions regarding the availability of allowing guests to use wrist band to charge to their account. We worked with a new account and have come up with the following system add-on. Hope you like it
Check this out (click on the image below):

wrist band screenflow

Here are the release notes to the upgrades to the system.
Upgrade in the normal manner.
Thanks and hope you like the upgrade.

SAAS for Mac

Macintosh and Campground Manager Software®
For people who want to run Campground Manager Software®  on their Macintosh computers we now have the option to accommodate those people using our SAAS (Software as a Service) approach.

We run the system for you on the Amazon Cloud computing platform. Basically you connect from where ever you have internet access and you are live onto the system.

People are doing interesting things utilizing SAAS. One cool thing I heard was a park accessing their Campground Manager Software® over the wireless internet connection in their park using their iphone. They then take that iphone and use it to check people in without them leaving their cars. They have to have a reservation that is fully paid at this park for this scenario to work. However you can set your own parameters that are in line with your park rules. People are also using their iphones in the same manner to do their meter reading. No more taking a sheet out, writing down the number and then re-entering into Campground Manager Software® .

X-Charge Credit Card Processing Software now works with the Mac OSX users if they use the SAAS.

So check it out. You never have to worry about backups, off site data storage or upgrades again. We handle all that.

Xcharge Update
There is a lot of confusion out there about PCI compliance. I have asked our partners at X-Charge Credit Card Processing Software to kind of help us out and keep us up to speed. They put together this article on PCI compliance. It is a fairly easy read and quite informative. Hope you like it.

xcharge logo

Frequently Asked Questions (FAQ)

Q: Are the PCI DSS standards and requirements a law?
A: Maybe.  They are standards that were created and are enforced by the major payment card brands who established the PCI SSC: American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.
Historically, enforcement has been contractual, with fees, fines and tort as the major points of liability for a merchant.  However, recent legislation may make compliance legally mandated for some merchants.  Nevada was the first state to pass legislation requiring that all merchants achieve and maintain compliance with PCI security standards.
Q: Where can I find the PCI Data Security Standards (PCI DSS)?
A: The Standard can be found on the PCI SSC's Website:
Q: If I only accept credit cards over the phone, does PCI still apply to me?
A: Yes. All businesses that store, process or transmit payment cardholder data must be PCI Compliant.
Q: Do organizations using third-party processors have to be PCI compliant?
A: Yes. Merely using a third-party company does not exclude a company from PCI compliance. It may cut down on their risk exposure and consequently reduce the effort to validate compliance.  However, it does not mean they can ignore PCI.
Q: Are debit card transactions in scope for PCI?
A: In-scope transactions include all transactions originating from debit, credit, and pre-paid cards branded with one of the five card association/brand logos that participate in the PCI Security Standards Council - American Express, Discover, JCB, MasterCard, and Visa International.
Q: What are the penalties for noncompliance?
A: The payment brands may, at their discretion, fine an acquiring bank $5,000 to $100,000 per month for PCI compliance violations. The banks will most likely pass this fine downstream to the merchant. Furthermore, the bank will most likely either terminate your merchant processing relationship or increase transaction fees.  Penalties are not openly discussed nor widely publicized, but they can be catastrophic to a small business. 
It is important to be familiar with your merchant account agreement, which outlines your exposure.
Q: What if a merchant refuses to cooperate?
A: PCI is not, in itself, a law. The standard was created by the major card brands such as Visa, MasterCard, Discover, AMEX, and JCB. At their acquirers/service providers discretion, merchants that do not comply with PCI DSS may be subject to fines, card replacement costs, costly forensic audits, brand damage, etc., should a breach event occur. 
For a little upfront effort and investment to comply with PCI, you as a merchant greatly reduce your risk of facing these extremely unpleasant and costly consequences. 

Horizon RV Resorts
Horizon RV Resorts Horizon is a customer of ours. It is a campground management company owned and run by Mr. Randy Hendrickson. They offer anywhere from full park management options to their new flex plan option.Check out their latest press release here. We have had Randy and his group as a customer for a long time and this is our way of saying thanks. So if you are in the market for his expertise please give him a call at 623.535.5151or send him a note. Thanks.
That is about it for this month. Please feel free to send us your comments or post your thoughts in our user forum, on our blog, or our social networking site.

This month's quote:

I was always taught to respect my elders and I've now reached the age when I don't have anybody to respect.
  - George Burns
Peter Kearns
Campground Manager Software®
Direct 403-278-3279