Scott's Help Desk Success Story!
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Thought I would share an experience a customer had with their meter reading list in hopes of helping some else with the same problem. They had a few sites in the meter reading list coming up as unoccupied when there were people still staying there. We found out that these sites where checked out at one point by accident and then and then a reverse check out was performed. If the warning message that displays is not followed through by changing this persons site (can also be changed back), the usage record of this camper will not regenerate and the program will still think that it has been checked out. Therefore it is showing an unoccupied site and a non occupancy button on the map. Once we did a change site, the meter reading list was showing the person's name and the occupancy button was back on the map.
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