|Scott's Help Desk Success Story!
Thought I would share an experience a customer had with their meter reading list in hopes of helping
some else with the same problem. They had a few sites in the meter reading list coming up as
unoccupied when there were people still staying there.
We found out that these sites where checked out at one point by accident and then and then a reverse
check out was performed. If the warning message that displays is not followed through by changing this
persons site (can also be changed back), the usage record of this camper will not regenerate and the
program will still think that it has been checked out. Therefore it is showing an unoccupied site and a non
occupancy button on the map.
Once we did a change site, the meter reading list was showing the person's name and the occupancy
button was back on the map.