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Campground Manager SoftwareŽ & : Low Monthly Fees
June 2008 Newsletter
June 2008 - Vol 3, Issue 6


Hi Folks,
This month we have a new pricing model we think you will be excited about , some upcoming free webinars, and other good stuff. So thanks for your time in advance and let's get started...
In This Issue
A Parable
Low monthly fees
Upcoming Webinars
Latest Campground Manager SoftwareŽ Upgrades
Helpdesk success
Join Our Mailing List!

Quick Links
Two Glasses of Wine
I was sent this email a while back and I love this story. I printed it our and have it hanging on my fridge. I thought our loyal readers might enjoy if they have not heard this already.

 When things in your life seem almost too much to handle, when 24 hours in   a day are not enough, remember the mayonnaise jar and the  2 glasses of  wine...
 A professor stood before his philosophy class and had  some items in front   of him. When the class began, wordlessly, he picked up a  very large and  empty mayonnaise jar and proceeded to fill it with golf balls.
 He then asked the students if the jar was full. They agreed that it was.
 The professor then picked up a box of pebbles and  poured them into the  jar. He shook the jar lightly. The pebbles rolled into  the open areas   between the golf balls. He then asked the students again  if the jar was  full. They agreed it was.
The professor next picked up a box of sand and poured  it into the jar. Of   course, the sand filled up everything else He asked once  more if the jar was   full. The students responded with a unanimous 'yes.'
The professor then produced two glasses of wine from  under the table and   poured the entire contents into the jar, effectively filling the empty space   between the sand. The students laughed.
'Now,' said the professor, as the laughter subsided, 'I  want you to   recognize that this jar represents your life. The golf  balls are the   important things; your family, your children, your health, your friends, and  your favourite passions; things that if everything else  was lost and only   they remained, your life would still be full.'
 The pebbles are the other things that matter like your job, your house,   and your car. The sand is everything else; the small stuff.
 'If you put the sand into the jar first,' he continued,  'There is no room   for the pebbles or the golf balls. The same goes for  life. If you spend all   your time and energy on the small stuff, you will never  have room for the   things that are important to you.'
 'Pay attention to the things that are critical to your  happiness. Play   with your children. Take time to get medical checkups.  Take your partner out   to dinner. Play another 18. Do one more run down the ski  slope. There will   always be time to clean the house and fix the disposal.
 Take care of the  golf balls first; the things that really matter. Set your  priorities. The  rest is just sand.'
 One of the students raised her hand and inquired what  the wine   represented.
 The professor smiled. 'I'm glad you asked. It just goes  to show you  that no matter how full your life may seem, there's  always room for a  couple of glasses of wine with a friend.'
 Have a fantastic summer!
SAAS Pricing model
  Campground Manager SoftwareŽ logoSAAS (software as a service) has been gaining momentum as the preferred way to service the customer. The model involves running the system on a remote server through the Internet. All you need at park level is a computer with high speed Internet connection. Preferably non-satellite as the upload on satellite Internet is very slow. So if you have DSL or Cable or a T1 at your park you might want to consider this option. After relocating our servers to a top of the line co-location facility we are now in a position to aggressively chase this business. For a comparison on the pricing: licensing versus ASP model click here. Just plug in your numbers and take a look.
The advantages are many:
  • never have to worry about back ups, we do that automatically for you
  • PCI Compliance on and the system setup on our end
  • monthly payment instead of an upfront purchase price
  • security protection if your Internet goes down we have built in protection to switch to dial up phone connection
  • built in X-Charge Credit Card Processing Software interface for free
These are just a few of the benefits of using our SAAS (also know as ASP) model. For more information click here.
 So give us a call at 1-800-547-9147 or drop me a line if you have any interest.
Upcoming Webinars and Free Training Session!

We have been using the webinar format for the last year and they have worked out well for us. They are environmentally friendly and help us to communicate to a wider audience.
You must pre-register for these webinars so we know how many phone lines to order.

Upcoming Live Webinar Sessions-They're Free!

September 10th - 1pm EDT
Maximize Occupancy Campground Manager SoftwareŽ/ How to better make sue of the system to optimize your park. Click here to register.

September 25th - 1pm EDT
Steps of Service-Campground Manager SoftwareŽ/ How to have your front counter flow smoothly. Click here to register.

October 2nd - 1pm EDT
Payment Options Within Campground Manager SoftwareŽ/ What auto pay options are available in the system. Click here to register.
So please join us if you have time. Thanks in advance. If these dates don't work for you and your staff then drop us a line and we can arrange an alternate time.
Campground Manager SoftwareŽ Updates
Campground Manager SoftwareŽ logoupgrade logoThe following is the latest upgrade information on Campground Manager SoftwareŽ.The the link to download it for our customers remains the same. You will have to enter your access code and password. Hope you enjoy it!

  7.40 is now available for download ...

;  Version 7.40 released on January 27, 2008
;  Enhancements:
;  - Customer history export button on the customer info screen has been eliminated and two new export button options have been added to the side button bar.  Export button 1 builds an export file ...Cont.
;  ...continued   that exports the main customer name and address details.  Button 2 exports out name and address information as as well as detailed information found in the details window and the user defined window.
;  - Special shift locations have been added for customers using a call center through the central reporting module.  This enables clerks to see which shifts are used at the call center vs the local park front desk.
;  - Added a "Move In" and "Move Out" status window that tracks movements of long term customers  and provides a reason for the move in/out.  This feature can be accessed on the Transaction Screen beside the notes button.
;  - Added a "Move In" and "Move Out" Report to the Reports window.  This displays all the scheduled move ins and outs for the period of time requested.
;  - Added the ability to process credit cards with dual merchant accounts.  One merchant account for swiped credit cards and a separate merchant account for manual credit card entries.
;  - Added an alternative merchant number strategy to allow individual workstations to process credit cards using a unique merchant number for each workstation (M2307)
;  - Credit card batch window list and report will now contain the merchant number used for the processing of the credit card.  The report will now sort and subtotal on Merchant number and card type
;  Bug fixes:
;  - fixed the disappearing tax problem when tabbing out of discount field on phone charge screen - CASH Call Accounting (M2279)
;  - Cash Receipt printout was occasionally printing in landscape mode.  This inconsistency has been addressed.
;  - Fixed archive procedure for Macintosh users.  Process was giving an error message that the Camp detailed was not able to open.  Then the process would quit and not complete the archive.
;  Maintenance (internal)
;  - Customer statement used in the update payment schedule list did not line up the customer address section with a standard window envelope.  This has been corrected.
;  - Added functionality to hide Rate Codes when inactivating rates under the Scheduled Charges, Guest Charges, Rental Fees, and Meter Rate Codes. continued...
;  ... continued  This feature was already in place for Camping charges and the same functionality has been extended to the rest of the billing types.
;  - Update the direct email button found on the print dialog screen to work with Outlook Express over a domain server.  Also address a Microsoft patch that limited the size of the email being sent.¨"

Version 7.40.1 (BETA) released on March 24, 2008
 This is the beta version that requires registration as a beta user.
Features and Enhancements
ˇ Added a "remove from group" button to the group booking screen. This function removes a customer from
being part of a designated group.
ˇ Added a sort level to the unoccupied site report to group sites on the report by Site Type and Site Number.
ˇ Added a report to display the individual sites that belong to each site type and site class. They can be
accessed from the Site Type and Site Class Lists.
ˇ Added a field to the Customer Details Screen that tracks if the customer wishes to be part of a marketing
program (ELS)
ˇ Added a report to the POS Reports section (Sales Detail Report-each item by Date). This report prints all
POS items that have been sold and displays the tax charges on each item for any date range. The report will
also break down the taxable and non taxable sales for each of the 5 tax codes.
ˇ On the Reports window, added "Print Car Pass by Arrival Date" report function which allows you to pre-print
all car passes for a certain arrival date range.
ˇ Invoices will now print the customer's name just below the signature line. If the card was swiped through
the credit card reader then that name will show even though the customer name may be different if the
card is not swiped then the cardholder name will be present.
ˇ The customer name will be the default name if a credit card was not provided.
ˇ Added Tag 1 and Tag 2 fields to the Storage List Report. Either field can be used to keep details about the
trailer in storage. The labels Tag1 and Tag2 can be defined by the park.
ˇ Macintosh users experienced an error when trying to archive data. "Data File Not Found" then the process
would quit.
ˇ Move in, Move out report was not responding to the date parameters set as the report date range.
ˇ If a payment schedule has payment description lines without a date assigned to that payment line,
Campground Manager will lock up when refunding that transaction. This causes the program leaves the
refund half completed resulting in a corrupt record.
ˇ Print and Delete buttons were not working on the Customer Info Screen.
ˇ Mailing labels from mailing list did not adjust margin, header or footer distances for certain printers.
Scott's Help Desk Success Story!
esupport logo Scott is on holidays right now and will return next month!
That is about it for this month. Please feel free to send us your comments or post your thoughts in our user forum or on our blog.
Until next month hope the outdoor hospitality business treats you well.

Peter Kearns
Campground Manager SoftwareŽ
Direct 403-278-3279