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Campground Manager SoftwareŽ & : New SAAS* Pricing Options
May 2008 Newsletter
May 2008 - Vol 3, Issue 5
*Software As A Service

Hi Folks,
This month we have a new pricing model , some upcoming free webinars, Scott's customer problem solving story and other good stuff. So thanks for your time in advance and let's get started...
In This Issue
Upcoming Webinars
Latest Campground Manager SoftwareŽ Upgrades
Our Blog
$300 Coupon
Join Our Mailing List!

Quick Links
SAAS Pricing model
  Campground Manager SoftwareŽ logoSAAS (software as a service) has been gaining momentum as the preferred way to service the customer. The model involves running the system on a remote server through the Internet. All you need at park level is a computer with high speed Internet connection. Preferably non-satellite as the upload on satellite Internet is very slow. So if you have DSL or Cable or a T1 at your park you might want to consider this option. After relocating our servers to a top of the line co-location facility we are now in a position to aggressively chase this business.
The advantages are many:
  • never have to worry about back ups, we do that automatically for you
  • Live real time online reservations through As the database only resides on one server.
  • PCI Compliance on and the system setup on our end
  • monthly payment instead of an upfront purchase price
  • security protection if your Internet goes down we have built in protection to switch to dial up phone connection
  • built in X-Charge Credit Card Processing Software interface for free
These are just a few of the benefits of using our SAAS (also know as ASP) model. For more information click here.
Pricing is based on the size of your park and how many users you want on the system.Pricing starts at $500 upfront fee and the monthly fees run anywhere from $.50 per site per month to $1 per site per month. A three year contract is required. So give us a call at 1-800-547-9147 or drop me a line if you have any interest.
Upcoming Webinar and Free Training Session!

We have been using the webinar format for the last year and they have worked out well for us. They are environmentally friendly and help us to communicate to a wider audience.
You must pre-register for these webinars so we know how many phone lines to order.

Upcoming Live Webinar Sessions-They're Free!

Training - POS Setup, Operation June 13th - 1pm EDT- This is a training webinar for users who want to learn more about the proper use of the POS system. How to run it, set it up and purchase products through the POS. If you would like to attend then click here to register.

Campground Manager SoftwareŽ/ - June 27th- 1pm EDT. This is a general overall snapshot of how the system operates and what we bring to the table as far as efficiencies are concerned. Geared toward new people to the system and or people interested in learning about the system. If you would like to attend then click here to register.

So please join us if you have time. Thanks in advance. If these dates don't work for you and your staff then drop us a line and we can arrange an alternate time.
Campground Manager SoftwareŽ Updates
Campground Manager SoftwareŽ logoupgrade logoThe following is the latest upgrade information on Campground Manager SoftwareŽ.The the link to download it for our customers remains the same. You will have to enter your access code and password. Hope you enjoy it!

  7.40 is now available for download ...

;  Version 7.40 released on January 27, 2008
;  Enhancements:
;  - Customer history export button on the customer info screen has been eliminated and two new export button options have been added to the side button bar.  Export button 1 builds an export file ...Cont.
;  ...continued   that exports the main customer name and address details.  Button 2 exports out name and address information as as well as detailed information found in the details window and the user defined window.
;  - Special shift locations have been added for customers using a call center through the central reporting module.  This enables clerks to see which shifts are used at the call center vs the local park front desk.
;  - Added a "Move In" and "Move Out" status window that tracks movements of long term customers  and provides a reason for the move in/out.  This feature can be accessed on the Transaction Screen beside the notes button.
;  - Added a "Move In" and "Move Out" Report to the Reports window.  This displays all the scheduled move ins and outs for the period of time requested.
;  - Added the ability to process credit cards with dual merchant accounts.  One merchant account for swiped credit cards and a separate merchant account for manual credit card entries.
;  - Added an alternative merchant number strategy to allow individual workstations to process credit cards using a unique merchant number for each workstation (M2307)
;  - Credit card batch window list and report will now contain the merchant number used for the processing of the credit card.  The report will now sort and subtotal on Merchant number and card type
;  Bug fixes:
;  - fixed the disappearing tax problem when tabbing out of discount field on phone charge screen - CASH Call Accounting (M2279)
;  - Cash Receipt printout was occasionally printing in landscape mode.  This inconsistency has been addressed.
;  - Fixed archive procedure for Macintosh users.  Process was giving an error message that the Camp detailed was not able to open.  Then the process would quit and not complete the archive.
;  Maintenance (internal)
;  - Customer statement used in the update payment schedule list did not line up the customer address section with a standard window envelope.  This has been corrected.
;  - Added functionality to hide Rate Codes when inactivating rates under the Scheduled Charges, Guest Charges, Rental Fees, and Meter Rate Codes. continued...
;  ... continued  This feature was already in place for Camping charges and the same functionality has been extended to the rest of the billing types.
;  - Update the direct email button found on the print dialog screen to work with Outlook Express over a domain server.  Also address a Microsoft patch that limited the size of the email being sent.¨"

Version 7.40.1 (BETA) released on March 24, 2008
 This is the beta version that requires registration as a beta user.
Features and Enhancements
ˇ Added a "remove from group" button to the group booking screen. This function removes a customer from
being part of a designated group.
ˇ Added a sort level to the unoccupied site report to group sites on the report by Site Type and Site Number.
ˇ Added a report to display the individual sites that belong to each site type and site class. They can be
accessed from the Site Type and Site Class Lists.
ˇ Added a field to the Customer Details Screen that tracks if the customer wishes to be part of a marketing
program (ELS)
ˇ Added a report to the POS Reports section (Sales Detail Report-each item by Date). This report prints all
POS items that have been sold and displays the tax charges on each item for any date range. The report will
also break down the taxable and non taxable sales for each of the 5 tax codes.
ˇ On the Reports window, added "Print Car Pass by Arrival Date" report function which allows you to pre-print
all car passes for a certain arrival date range.
ˇ Invoices will now print the customer's name just below the signature line. If the card was swiped through
the credit card reader then that name will show even though the customer name may be different if the
card is not swiped then the cardholder name will be present.
ˇ The customer name will be the default name if a credit card was not provided.
ˇ Added Tag 1 and Tag 2 fields to the Storage List Report. Either field can be used to keep details about the
trailer in storage. The labels Tag1 and Tag2 can be defined by the park.
ˇ Macintosh users experienced an error when trying to archive data. "Data File Not Found" then the process
would quit.
ˇ Move in, Move out report was not responding to the date parameters set as the report date range.
ˇ If a payment schedule has payment description lines without a date assigned to that payment line,
Campground Manager will lock up when refunding that transaction. This causes the program leaves the
refund half completed resulting in a corrupt record.
ˇ Print and Delete buttons were not working on the Customer Info Screen.
ˇ Mailing labels from mailing list did not adjust margin, header or footer distances for certain printers.
Campground Manager SoftwareŽ/ PCI Compliance Blog We are officially in the blog world! I have posted another blog this time the waxing philosphically about pci compliance. Click here to read the blog and/or post a comment and let's start the dialogue.
Blogs are becoming an important to way to directly connect to your customer. A careful well thought out blog can be a very impressive and effective marketing tool. We will be adding the blog capability to all our customers pages in the upcoming weeks. We would advise you to take advantage of this free service to drive business to your park. Connecting with your customers is the way to stay on top of your business.
Campground Manager SoftwareŽ / Coupon!
Save $300 We have a special offer for those people who receive our newsletter. Order Campground Manager SoftwareŽ and sign up for our service and receive a $300 rebate upon activation. In addition receive $200 discount on the purchase of our POS module for a total saving of $500.
Offer Expires: June  30,2008. Reduced pricing!
In order to generate more business and traffic we are reducing the price on the and jellystonejobs website to  $19.95 for 45 days. As we head into the busy season for the northern parks things should pick up. It is 100% guaranteed. If you would like to see the website click here for to post an ad or click here  for to post an ad. Thank you in advance for your anticipated support.
In the last 30 days we have had 5147 page views on this site. That is a lot of people looking for work.
Scott's Help Desk Success Story!
esupport logo I had another call about a customer having problems networking two Windows Vista machines. So I thought I would share the experience in the hopes of helping other newly adopters of Microsoft's latest and greatest. Even though we usually rely on the customers' network to be in place before trying to get Campground Manager working, I try not to miss an opportunity to help if possible.
It turned out to be Norton Internet Security disabling the functionality of browsing the network. Depending on the version of Norton that you have, the directions may be somewhat different so giving a step by step explanation is not feasible. But, I thought it would warrant a warning to thoughts of you pulling your hair out. If you have a person that can help in this area, you can at least inform them of this possibility. If not, call our office and ask for me. I will try and apply what I have learned so for readers to view the full text.
For the full story click here.
Slacker Management Skills
I have been reading some stuff lately by David Zinger. He writes a blog on the Slacker Manager Website.
He wrote a blog about what should be in you management kit bag. In other words what tools do you need to be a successful manager. Some of them are obvious however some are not so obvious but still ring very true. I found them quite interesting.

  1. A sense of humor as mirth makes for good management.
  2. A sense of humanity to realize we manage people and that management is a very human endeavor.
  3. A strong dose of integrity, honesty, and authenticity.
  4. A belief in ourselves, others, and the organization.
  5. A passion for results and accomplishment.
  6. A love of strong interpersonal communication.
  7. A good set of ears and a fine connection with others.
  8. A solid understanding of our organization and the organization's mission and goals.
  9. A real sense of service, being in this for others, and the desire for a positive legacy.
  10. A comfort and even a fondness for change.
  11. A calm and unflappable approach to others.
  12. A toothbrush to demonstrate that we are concrete, practical, and not afraid to smile.
Kind of makes you think. Again, check out his stuff at

That is about it for this month. Please feel free to send us your comments or post your thoughts in our user forum or on our blog.
Until next month hope the outdoor hospitality business treats you well.

Peter Kearns
Campground Manager SoftwareŽ
Direct 403-278-3279