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Campground Manager SoftwareŽ & : Upcoming Free Training Webinars
April 2008 Newsletter
March 2008 - Vol 3, Issue 4


Hi Folks,
This month we have a web business case , some upcoming free webinars and other good stuff. So thanks for your time in advance and let's get started...
In This Issue
Upcoming Webinars
Scott's Tech Tip
Latest Campground Manager SoftwareŽ Upgrades
Our Blog
$300 Coupon
Website Traffic = Business
Join Our Mailing List!

Quick Links
Upcoming Webinar and Free Training Session!

We announced these last month but they bear repeating.
We have been using the webinar format for the last year and they have worked out well for us. They are environmentally friendly and help us to communicate to a wider audience.
You must pre-register for these webinars so we know how many phone lines to order.

Upcoming Live Webinar Sessions-They're Free! seminar - Thursday May 1st - 1 pm EST. Want to get hands on experience with out module? Want to talk to someone who uses it? Like to see a demo on the screen, live? Join us for this webinar. If you would like to attend click here.

Training - End Of Day Closing, Accounting Setup May 15th - 1pm EDT- This is a training webinar for people who want to learn how to use Campground Manager SoftwareŽ to its fullest. We will be focusing on the end of day close procedure and the download to your accounting program. If you would like to attend then click here to register.

Training - POS Setup, Operation June 12th - 1pm EDT- This is a training webinar for users who want to learn more about the proper use of the POS system. How to run it, set it up and purchase products through the POS. If you would like to attend then click here to register.

So please join us if you have time. Thanks in advance. If these dates don't work for you and your staff then drop us a line and we can arrange an alternate time.
Scott's Tech Tip- New Add to Group Feature
esupport logo
New Add to Group Feature Tech Tip
Did you know that you can now do group bookings for reservations that are already in
Campground Manager? With the newest version of 7.4.0 you can now designate your
main group leader and clicking on the group button feature to open up the options of
adding to group or remove from group.
Click here to get the full tech tip!

Campground Manager SoftwareŽ Updates
Campground Manager SoftwareŽ logoupgrade logoThe following is the latest upgrade information on Campground Manager SoftwareŽ.The the link to download it for our customers remains the same. You will have to enter your access code and password. Hope you enjoy it!

  7.40 is now available for download ...

;  Version 7.40 released on January 27, 2008
;  Enhancements:
;  - Customer history export button on the customer info screen has been eliminated and two new export button options have been added to the side button bar.  Export button 1 builds an export file ...Cont.
;  ...continued   that exports the main customer name and address details.  Button 2 exports out name and address information as as well as detailed information found in the details window and the user defined window.
;  - Special shift locations have been added for customers using a call center through the central reporting module.  This enables clerks to see which shifts are used at the call center vs the local park front desk.
;  - Added a "Move In" and "Move Out" status window that tracks movements of long term customers  and provides a reason for the move in/out.  This feature can be accessed on the Transaction Screen beside the notes button.
;  - Added a "Move In" and "Move Out" Report to the Reports window.  This displays all the scheduled move ins and outs for the period of time requested.
;  - Added the ability to process credit cards with dual merchant accounts.  One merchant account for swiped credit cards and a separate merchant account for manual credit card entries.
;  - Added an alternative merchant number strategy to allow individual workstations to process credit cards using a unique merchant number for each workstation (M2307)
;  - Credit card batch window list and report will now contain the merchant number used for the processing of the credit card.  The report will now sort and subtotal on Merchant number and card type
;  Bug fixes:
;  - fixed the disappearing tax problem when tabbing out of discount field on phone charge screen - CASH Call Accounting (M2279)
;  - Cash Receipt printout was occasionally printing in landscape mode.  This inconsistency has been addressed.
;  - Fixed archive procedure for Macintosh users.  Process was giving an error message that the Camp detailed was not able to open.  Then the process would quit and not complete the archive.
;  Maintenance (internal)
;  - Customer statement used in the update payment schedule list did not line up the customer address section with a standard window envelope.  This has been corrected.
;  - Added functionality to hide Rate Codes when inactivating rates under the Scheduled Charges, Guest Charges, Rental Fees, and Meter Rate Codes. continued...
;  ... continued  This feature was already in place for Camping charges and the same functionality has been extended to the rest of the billing types.
;  - Update the direct email button found on the print dialog screen to work with Outlook Express over a domain server.  Also address a Microsoft patch that limited the size of the email being sent.¨"

Version 7.40.1 (BETA) released on March 24, 2008
 This is the beta version that requires registration as a beta user.
Features and Enhancements
ˇ Added a "remove from group" button to the group booking screen. This function removes a customer from
being part of a designated group.
ˇ Added a sort level to the unoccupied site report to group sites on the report by Site Type and Site Number.
ˇ Added a report to display the individual sites that belong to each site type and site class. They can be
accessed from the Site Type and Site Class Lists.
ˇ Added a field to the Customer Details Screen that tracks if the customer wishes to be part of a marketing
program (ELS)
ˇ Added a report to the POS Reports section (Sales Detail Report-each item by Date). This report prints all
POS items that have been sold and displays the tax charges on each item for any date range. The report will
also break down the taxable and non taxable sales for each of the 5 tax codes.
ˇ On the Reports window, added "Print Car Pass by Arrival Date" report function which allows you to pre-print
all car passes for a certain arrival date range.
ˇ Invoices will now print the customer's name just below the signature line. If the card was swiped through
the credit card reader then that name will show even though the customer name may be different if the
card is not swiped then the cardholder name will be present.
ˇ The customer name will be the default name if a credit card was not provided.
ˇ Added Tag 1 and Tag 2 fields to the Storage List Report. Either field can be used to keep details about the
trailer in storage. The labels Tag1 and Tag2 can be defined by the park.
ˇ Macintosh users experienced an error when trying to archive data. "Data File Not Found" then the process
would quit.
ˇ Move in, Move out report was not responding to the date parameters set as the report date range.
ˇ If a payment schedule has payment description lines without a date assigned to that payment line,
Campground Manager will lock up when refunding that transaction. This causes the program leaves the
refund half completed resulting in a corrupt record.
ˇ Print and Delete buttons were not working on the Customer Info Screen.
ˇ Mailing labels from mailing list did not adjust margin, header or footer distances for certain printers.
Campground Manager SoftwareŽ/ Yield Optimization Blog We are officially in the blog world! I have posted another blog this time the waxing philosphically about yield optimization. Click here to read the blog and/or post a comment and let's start the dialogue.
Blogs are becoming an important to way to directly connect to your customer. A careful well thought out blog can be a very impressive and effective marketing tool. We will be adding the blog capability to all our customers pages in the upcoming weeks. We would advise you to take advantage of this free service to drive business to your park. Connecting with your customers is the way to stay on top of your business.
Campground Manager SoftwareŽ / Coupon!
Save $300 We have a special offer for those people who receive our newsletter. Order Campground Manager SoftwareŽ and sign up for our service and receive a $300 rebate upon activation. In addition receive $200 discount on the purchase of our POS module for a total saving of $500.
Offer Expires: May 30,2008.
Website Traffic - Niagara Jellystone logoBy now I amsure some of you have heard me pontificate about what it takes to generate a decent amount of online business. I want to expand upon that just a bit more with the online example of our own park.
At Niagara Jellystone we made a conscious attempt to focus on and increase our web traffic. As mentioned before we redid our website,hooked up to, hired Foundpages and generally turned our online business into a priority. The bottom line. We did 1112 reservations through last year for our park(289 sites). All of those with no discount and a significant labor saving at park level.
This is the website traffic we did to get those reservations:

Calendar 2007:

66,708 Visits
374,604 Pageviews
5.62 Pages/Visit
26.29% Bounce Rate
00:04:25 Avg. Time on Site
66.13% % New Visits

For the full report click here.
Bottom line is you can have the best looking website in the world but if nobody sees it then you will not get any business. On the other hand you can have a "less than perfect" website that generates tons of page views and you will get some business. SEO (Search Engine Optimization is very important)

Food for thought. If you want to chat then click here and drop me a line!
Coming Soon- "Refer a Friend" program
friend imageDo you know someone or a fellow campground owner who can benefit from our services? If so we would appreciate you telling them about us. For that favor we will reward you. Wse have added a "refer a friend" feature. Simply click on the link and fill in the form and we will handle the rest. Should the friend buy our Campground Manager SoftwareŽ/  system we will give you a $50 rebate on your upcoming support program renewal and  your friend will receive a $50 discount on his order. That way we all win. So check it out!
That is about it for this month. Please feel free to send us your comments or post your thoughts in our user forum or on our blog.
Until next month hope the outdoor hospitality business treats you well.

Peter Kearns
Campground Manager SoftwareŽ
Direct 403-278-3279