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August 22, 2012
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Issue No. 3
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance
Leading Home Care ... a Tweed Jeffries company
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Top Techniques for Recruiting Nurses and Therapists
Before the economy crashed in the fourth quarter of 2008, one of the biggest challenges facing CEOs of home health agencies and hospices who wanted to grow their business was the shortage of nurses and therapists. We were seeing dozens of agencies who were in a position to grow, but didn't have the clinicians to meet the need.
Then the market tumbled, the economy sagged, unemployment sky rocketed, and very quickly health care professionals stayed put in their current jobs. As turnover shrank, home health agencies no longer faced the extreme pressure of the nursing shortage. Many agencies were still needing to hire more PTs, OTs, and STs.
While the staff shortage has not returned to the level that is had been in 2008, we project that you will see turnover increase in home health care and hospice as the economy recovers. One survey we saw suggested that a significant number of employees are currently dissatisfied with their current job, and will change jobs as soon as the economy recovers enough to give them some level of confidence.
What does that mean for home health and hospice?
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By Stephen Tweed, CSP
How do you find terrific sales representatives in home health care and hospice who will stay with you? How do you select the very best nurses for your home health agency? What are the core competencies of a highly effective scheduling coordinator?These are some of the questions we've been asked frequently over the past couple of years by owners and CEOs of home health and hospice companies. To address these questions, we have been working to expand the number of jobs that have been benchmarked for the Caregiver Quality Assurance (TM) program.  In 2006, we recognized that one of the biggest barriers to growing private duty home care was the ability of owners to find and keep high quality caregivers. The supply of people who were willing to work as caregivers was very thin, and the turnover in the industry was horrific. We began to explore the best practices for recruiting caregivers, and through industry surveys of the readers of Private Duty Today, we gathered lots of great information. However, we quickly realized that the issue is not recruiting, it's selection and retention. If you have a process to select only the very best caregivers, and you have in place a strategy to retain them, then you don't need to spend as much time and money recruiting replacements when they left.
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Become a member of CQA and
join our discussions on LinkedIn
All members of the Caregiver Quality Assurance program automatically become members of the CQA discussion group on the social media site, LinkedIn. Don't miss out on this opportunity to share recruiting, selection, and retention ideas with other successful private duty owners. Become a member of Caregiver Quality Assurance and the CQA LinkedIn group. |
Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
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Upcoming Events:
August Webinar:
Exceptional Home Care from the Consumer's Perspective
With Jason Tweed
August 23, 2012
4:00 pm - 5:00 pm
Put yourself in the shoes of your clients and their families. What are the elements of home care that are important to them? What makes home care customers satisfied, dissatisfied, or enthusiastic? What are the factors they consider when selecting a home care company?
Don't miss this interactive presentation with a pioneer in Home Care who is also a consumer of home care services who will give you the "customer's eye view" of an exceptional home care company. Jason Tweed is the former editor of Private Duty Today, is physically disabled, lives in a wheelchair, and uses the services of home care on a daily basis.
No other speaker can bring you this unique perspective on the business of Home Care from the consumer's perspective.
Time is running out...
Register today!
September 12-14, 2012
Stephen Tweed, CEO of Leading Home Care, will be speaking on Thursday, September 13, 2012 from 11:00am to 12:30pm. Stephen will be presenting "Serving More Clients: Top Techniques in Sales, Marketing, and Public Relations for Private Duty Home Care." Stephen has presented this program a number of times since completing the research on which it is based.
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Get the
Best:
9 Steps to Hiring High Quality Caregivers
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What do you get when you combine the latest behavior and attitude assessment technology with more than 30 years of first hand experience? You get 9 steps that will help you create a private duty caregiver recruitment, selection and retention system that will take your company, and your bank account, to the next level.
This 82 page e-book contains everything you'll need in a simple step-by-step format. Not only will you learn the 9-step process for selecting quality caregivers, but you'll also have all of the forms you'll need to get started. Finally you'll have a primer on the legal issues you'll face when using pre-employment assessments and behavioral interviewing techniques. | Order Your Copy Today!
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