Greetings!
... to Private Duty Today, the electronic newsletter for owners, CEOs, and administrators of private pay non-medical home care companies. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community.
Best regards,
Stephen Tweed
CEO
Leading Home Care
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Crafting Exceptional Customer Experiences
By Stephen Tweed  Yesterday, I was down in Macon, Georgia presenting our workshop, "Serving More Clients in Private Duty Home Care." The first section of the workshop is focused on creating competitive advantage in the marketplace. We had an excellent conversation with the 25 private duty home care owners and administrators who were in the room. I was delighted to find that half of the participants came from Georgia, and half from other states including California, Texas, Arkansas, and the Carolinas.
The conversation about seven sources of competitive advantage in home care was particularly interesting, and the group really got into talking about the differences in their local markets, and how they needed to understand their competitors before selecting their unique factor.
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Exceptional Home Care from the Consumer Perspective
Put yourself in the shoes of your clients and their families. What are the elements of home care that are important to them? What makes home care customers satisfied, dissatisfied, or enthusiastic? What are the factors they consider when selecting a home care company.  Imagine an interactive presentation with a pioneer in Home Care who is also a consumer of home care services who will give you the "customer's eye view" of an exceptional home care company. Jason Tweed is the former editor of Private Duty Today, the leading electronic newsletter for owners and CEOs of private duty home care companies. He's also physically disabled, lives in a wheelchair, and uses the services of home care on a daily basis.
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Stephen Tweed Awarded Highest Honor at National Speakers Association Annual Convention
By Jill (Tweed) Scott
Our very own Stephen Tweed was honored with The Cavett Award at this year's National Speakers Association convention in Indianapolis. "The Cavett Award is NSA's most cherished award. It is presented annually to the member whose accomplishments over the years have reflected outstanding credit, respect, honor and admiration in the Association and the speaking profession, and whose actions (in terms of sharing, guiding and inspiring other members) most closely parallel the illustrious career of our Founder Cavett Robert, CSP, CPAE.
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The Leading Home Care Network discussion group on LinkedIn has just passed 2,800 members. Check in to see the latest discussions: - you have a set minimum number of hours for private duty care?
- How to communicate with your loved one's caregiver
- 7 things you are doing wrong on Linked In
- What promo items have you give out over the years with biggest success?
- What scheduling management software do you use?
The Leading Home Care Network is a closed group, and we limit membership to active owners, CEOs, administrators, and senior staff members in home health, hospice, and private duty home care. There's no blatant advertising or unrelated posts to waste your time. Take a look. Read More...
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Private Duty Today is the leading electronic newsletter for owners, CEOs, and administrators of private pay, non-medical home care companies in the US and Canada. This newsletter is published by Leading Home Care ... a Tweed Jeffries company.
Permission to Reproduce. Articles from this issue may be reprinted by home care companies and home care associations. Permission is granted provided that the author and publication are given credit, and provided that the article is used verbatim in its entirety. All reprints must be accompanied by a mention of our website, at www.leadinghomecare.com and/or www.privatedutytoday.com. Reprints of articles published online must have a link. Other use of this content is available with written permission only. To request permission, please email Jill@leadinghomecare.com. |
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| Issue Number | 224
August 1, 2012
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Upcoming Events
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with Jason Tweed
August 23, 2012
4:00-5:00 pm EST
Register today!
NPDA 2012 Leadership Conference
Advancing Your Business in a Changing Health Care Environment
September 12-14, 2012
Orlando, Florida
Attendees at the 2012 NPDA Annual Leadership Conference will experience the latest in trends and education focused on the home care industry.
Take this great opportunity to see what's cutting-edge, network with industry key players and educate yourself for success.
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