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June 27, 2012
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Issue No. 1
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance
Leading Home Care ... a Tweed Jeffries company
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Grow Your Business by Finding and Keeping Only High Quality Caregivers
Back in 2006 when the economy was really booming, the biggest challenge to growing a private duty home care business was the ability to hire enough caregivers to meet the growing needs of clients. Recognizing this need, our team at Leading Home Care set out to find the most effective techniques for recruiting caregivers. While recruiting is very important, we quickly discovered that selection is the key.
Having a systematic process for screening, assessing, and interviewing candidates leads to high quality hires. Recruiting is important to bring in hiqh quality applicants, but selection is critical in making great hiring decisions.
Having used a variety of behavioral assessment tools over the years, we set up to search the phsychological tesing industry to find a valid assessment tool that is economical, that is benchmarked to the home care caregiver job, and that will help you predict the success of potential hires.
After six months of intensive searching, we found such a tool and entered into an agreement with the psychologists who developed the instrument. The result is a highly effective process for recruiting, selecting, and retaining caregivers that we call Caregiver Quality Assurance.
This newsletter is sent to you compliments of CQA to help you develop a more clear understanding of how you can use these concepts to find and keep great caregivers in your home care company. Once a month, we'll be sending you this newsletter as a service of CQA and Leading Home Care ... a Tweed Jeffries company. We hope you will find these articles, videos, and other informational materials valuable in helping you grow your business and get ready for the future.
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Several years ago, Leading Home Care conducted a major industry survey of the 7500 + readers of the bi-weekly newsletter, Private Duty Today. Over 550 home care owners, CEOs, and administrators participated in the survey. The results showed very clearly what works and what doesn't in terms of recruiting caregivers.
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According to the 2012 Private Duty Benchmarking Study published by Home Care Pulse and sponsored by the National Private Duty Association, the average caregiver turnover rate for all home care companies increased from 46.2% to 49.8% between 2010 and 2011. Turnover is bec  oming a major cost factor for home care companies, ... |
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Become a member of CQA and
Join our Discussion on LinkedIn
All members of the Caregiver Quality Assurance program automatically become members of the CQA discussion group on the social media site, LinkedIn. The Hot topics of discuss this month are: - Navigating the CQA Dashboard
- Managing assessments on the testing port
- CQA Members get a discount on liability insurance
- Tracking benchmark data from assessment results
- Using the assessment to match caregivers to clients
- Dashboard updates released
Don't miss out on this opportunity to share recruiting, selection, and retention ideas with other successful private duty owners. Become a member of Caregiver Quality Assurance and the CQA LinkedIn group. |
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Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
Register Today!
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The Georgia Chapter of the National Private Duty Association is pleased to partner with The Academy for Private Duty Home Care to present the one day workshop, "Serving More Clients". This interactive workshop is designed for owners, CEOs, Administrators, marketing representatives, and chief operating officers who want to grow their businesses.
This is your opportunity to come together in an intimate, high-impact learning environment to share strategies, ideas, and insights on how to grow your business, multiply the performance of your team members, and increase your income.
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Private Duty Home Care is more competitive than ever before. In some communities, the market seems saturated. In this interactive webinar with Stephen Tweed, CEO of Leading Home Care ... a Tweed Jeffries company, you will explore the Seven Sources of Competitive Advantage in Private Duty Home Care. You'll gain insights into how to differentiate your company from your competitors, and how to craft a marketing message to communicate your competitive strategy.
Grow your business. Get ready for the future. Gain unfair advantage over your competitors. Make more money. Register today!
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Get the
Best:
9 Steps to Hiring High Quality Caregivers
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What do you get when you combine the latest behavior and attitude assessment technology with more than 30 years of first hand experience? You get 9 steps that will help you create a private duty caregiver recruitment, selection and retention system that will take your company, and your bank account, to the next level.
This 82 page e-book contains everything you'll need in a simple step-by-step format. Not only will you learn the 9-step process for selecting quality caregivers, but you'll also have all of the forms you'll need to get started. Finally you'll have a primer on the legal issues you'll face when using pre-employment assessments and behavioral interviewing techniques. | Order Your Copy Today!
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