| USB Statement Printer
NCR's USB Statement Printers are now also supported by ATMdesk as of Version 7.2 |
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GDS Touch Screen
Some customers complained that ATMdesk does not support GDS Touch Screens. One of our customers even sent us a small video showing a Touch Screen and a finger pressing the marked area without any reaction.
After looking into this in detail, we found that the some NCR ATMs use the same model of GDS Touch Screen at the Front Customer Display and at the Rear Operator Panel (the touch functionality itself worked fine, but the screen was mistakenly thought to be at the other side of the ATM L).
We have now significantly im-proved Touch Screen support in this respect. Should you find that your Touch Screen is still not working properly, please contact Support. |
EPP PIN Entry Test
There are cases when NCR EPP has PIN Entry function inhibited, for example due to keyboard tampering.
ATMdesk now offers PIN Entry Test which verifies that this is not the case. Simply run the test and enter a random 4-digit PIN when prompted - ATMdesk will verify that the PIN Block can be read from the EPP in encrypted form. |
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You are receiving this Newsletter because you have been in contact by E-Mail with ATMdesk, ATM Services, and ATMdiag over the course of the last 12 month.
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Dear Madam / Sir,
Welcome to Edition No 4 of ATMdesk's monthly News-letter keeping you up to date with all you need to know about ATMdesk Diagnostic Software for NCR ATMs.
First of all I'd like to thank all of your customers for chosing ATMdesk Diagnostic Software for NCR ATMs, for working with us throught 2010, for all your kind help and assistance, for your patience if something did not work out immediately in the first place, and - most of all - for your business, which keeps us going, pays for support and maintenance and allows us to continue developing ATMdesk further...
And wish all of you on behalf of the entire ATMdesk team a Merry Christmas and a very Happy New Year. May 2011 bring you all you are longing for, strong health, good luck, lots of success, and many NCR ATMs to service with ATMdesk J
It may look like that we have been lazy this month, not adding too much new functionality to ATMdesk, but as usual we worked very hard, adding support for USB Statement Printers and enhancing support GDS Touch Screens, which actually proved to be a major headach, as some NCR 66xx have two identical GDS Touch Screens installed: one for the customer, one as Operator Panel. If you find devices not supported by ATMdesk, please contact Support.
If you have not tried ATMdesk/Remote, please try for your-self, see with your own eyes how ATMdesk/Remote will help you servicing machines, located far away. All our ATMdesk customers have 5x free ATMdesk/Remote Tickets to try it free of charge. Please log into your account, go to "Transfer Licenses" or "Refill Your Key" and you will find there your 5x free ATMdesk/Remote Tickets...
If you have any feedback or comments on ATMdesk, please send me an Email - I will read and respond to all your Emails.
Thank you for your interest in ATMdesk Diagnostic Software for NCR ATMs, thank you for your business and greetings from Germany, sunk all over in snow for a white Christmas J
Merry Christmas & a Happy New Year to all of you!
Ekkehard Fabel
ATMdesk GmbH
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PayPal Payment for ATMdesk
For most of our customers purchasing ATMdesk Licenses in smaller volume or on a monthly basis, paying via PayPal has become their premier choice for a number of obvious reasons:
1) the entire purchase process from placing the order, paying via PayPal to downloading the licenses is done in < 30min 2) paying for ATMdesk licenses via PayPal is absolutely free of charge for our customers, while each wire transfer would cost in the range of US$ 30 or more Why order ahead of time, when you can order last minute? Why arrange a wire transfer, pay US$ 30+ and wait 2-3 days, if you can send the money via PayPal instantly ?!? If you need to purchase one Month of ATMdesk/Pro for US$ 90, why pay US$ 30+ on top for the wire transfer, if you can send the money free of charge via PayPal ?!? Should you not have a PayPal account, pls refer to PayPal's website www.paypal.com - all you need is a credit card to open and account with PayPal, and it takes only a few minutes... |
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