Ask the Experts
Q. My superauto is just steaming my milk with no foam or froth. How can I fix this?
A. If your machine has a panarello sleeve on the wand, there could be one of two issues that cause this.
First, check that the tiny air intake hole on the sleeve is not clogged; this is the most common cause of steam-only wands. Clean it out and you should be good to go.
Second, check that the plastic insert in the sleeve is protruding about 3mm from the bottom of the sleeve; if not, use a pen to push it down and lock it into place. You'll sometimes hear a click when it engages, but if your machine is well-loved, it may not make that sound any longer.
If either of these fixes don't resolve the problem, you may need to give us a call and get the machine in for repair.
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