May 16 - 18, 2012
The Homestead, America's Freshwater Resort
Glen Arbor, Michigan

$115 for MHVRP embers
$170 for non-members and out-of-state partners 

A registration brochure will be sent to members and posted on www.mhvrp.org in January.

About the Conference Speaker

With more than 30 years of healthcare experience, Colleen Sweeney, RN, BS, is a certified facilitator with the Tom Peters Company and member of the National Speakers Association. Sweeney is on a mission to transform healthcare one care giver at a time. Although she holds a degree in nursing, business and a masters certification in project management, she still attributes most of her success to an earlier career in improvisational comedy. This experience taught her to build enthusiasm, think differently about the work she does, and pull audiences into the power of possibility within themselves.

Sweeney conducted a three year study about patient fears during hospitalization, which makes her the nation's thought leader in truly patient-centered care. She found that getting inside the patient's head and having care providers grasp the effect of what is said and done to the patient is the key to patient compliance and loyalty. Knowing 96 percent of all patients have serious concerns or fears about  their hospitalization that need to be addressed immediately has been transformational for both the patient and the staff.

Under Sweeney's leadership, Memorial Hospital and Health System in South Bend, Indiana, was recently named among the top 100 hospitals in the nation and ranks in the top 10 percent for HCAHPS scores.

Sweeney was featured at the 2011 AHVRP Conference in Orlando, Florida.

Networking Opportunity

We are kicking off the conference with "Table Topics," a networking activity on Wednesday afternoon. Please send us any questions that you would like to ask your peers.  Email your questions to christie.carlson@spectrumhealth.org, and we'll do our best to address them during the activity.