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Three Secrets of Success for Volunteer Managers
President -- Karol Pokley, CAVS |
It is no secret that our hospitals are watching their bottom lines ever so carefully in these less than optimistic economic times.
The first secret of success as a volunteer manager is to continue promoting our volunteer services as a cost savings to our hospitals. It is important to continue "beating this drum."
The second secret for success is willingly accepting and seeking services that volunteers can do within our hospitals. This increases the value and importance of our volunteers, while providing department security and job stability.
Lastly, the best secret to success is customer service. When our volunteers provide exemplary customer service to our patients, they may be the reason our patients return again and again to our facilities for their health care! |
| The Power of Regional Meetings
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Earlier this month, I had the opportunity to host an MCDVS Regional Meeting. There were 14 of us in attendance, representing nine different hospitals and an Retired & Senior Volunteer Program (RSVP) manager.
The energy and conversation in the room never diminished for over three hours. I am writing about our meeting to encourage you to attend one of the remaining regional meetings (see dates in article below) or to host your own meeting in the future.
I don't care how many years or how few months you've been in this profession, there is something to be learned from everyone. I am especially glad that we had many first time attendees. New friendships were formed, a great number of ideas were shared, my own energy and commitment to my job were increased, and I have many more DVSs that I can now interact with.
As travel dollars shrink or disappear, this is becoming the best way to keep up with MCDVS's best asset ... the expertise of each other! |
| Upcoming Regional Meetings
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I hope that you will make a point to try to attend one of the regional meetings listed below. They have proven to be educational, and the networking is invaluable. I will keep you posted on the TBD regional meeting in Mount Pleasant for late winter.
Southwest Michigan Friday, February 26 9 a.m. - 3 p.m. (lunch provided) VA Medical Center 5500 135 Armstrong Rd., Battle Creek R.S.V.P. to Nancy Babcock 269-223-5497 Nancy.babcock@med.va.gov
Southeast Michigan
Monday, March 22
1:30 - 4:30 p.m.
Central Michigan
Date: TBD
Central Michigan Community Hospital
Hosts: Bonnie Vetter and Nancy Fenn R.S.V.P. to Bonnie Vetter 989-772-6815 bvetter@cmch.org | |
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| Save the Date! |
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Spring Conference
May 19 - 21, 2010
Grand Traverse Resort & Spa
Acme, MI
Look for more information soon! |
| Your 2009 - 2010 MCDVS Board |
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