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Quality Counts!
It has been thought that quality programming is like good art--you know it when you see it. What we know now is quality is definable and measurable. The Afterschool Quality Advancement (AQuA) tool does exactly that and helps create a roadmap for continual quality improvement. The needs expressed on the created action plan can seem overwhelming, especially considering limited resources available to organizations. This monthly publication will share ideas for moving quality forward, many of them free and/or easy to implement!
Developing Quality Relationships
Strong relationships between staff members, afterschool participants, and families are key to quality programs. These relationships form a rewarding and enduring bond of trust, support, and emotional safety within the program through listening and demonstrating empathy toward each other. Positive relationships also help students reach academic potential as they trust and take chances on new learning.
Youth look up to afterschool staff as the non-parental adult, so positive relationships must be established at the beginning of any program and reinforced each day. Staff members build trusting relationships by helping and encouraging children and by stopping inappropriate behavior. Programs with these safe relationships remind children of their unlimited value. Read more below to find ways you can build and reinforce healthy relationships in your program! Remember, Element 3: Relationships is a priority element in our Program Quality Initiative. Read more about it at the members-only AQuA page at dasn.org.
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Free and Easy
Practices that increase the quality of your program immediately:
1. Meet and greet every child at the door while wearing your best smile. This sets the tone for the day and establishes a positive atmosphere. Using a child's name with that smile reminds children they are a valued participant in your program.
2. If you know ahead of time that you'll have English language learners in your afterschool program, try to learn a greeting or welcome in his or her native language.
3. Actively listen to children. That means that eye contact is involved, as is body language that shows you are understanding their view and are interested in what they are saying.
4. Provide opportunities for children to get to know each other:
- Put some blank name tags in a box. Invite children to create a colorful name tag for someone sitting next to them.
- Invite each child to create a personal "coat of arms." Draw an outline of a crest and divide it into four sections. Duplicate it and distribute one to each child. Have children to fill in each section with their name, a favorite activity or hobby, a favorite book, and a dream or wish. Ask youth to talk about their crests within the afterschool group.
5. Remember that families are part of your program, too. When someone comes to pick-up or drop off a child, make sure to greet him or her kindly. Pick-up time is a great opportunity to give parents a brief update on their child or an overview of what happened in the program that day.
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As Seen in Our Programs
Quality Advisors share exemplary practices observed in our member programs:
Create opportunities for participants to develop positive relationships. A Tree of Respect, such as the one pictured below, is a great way for kids to express respect, kindness, and gratitude toward each other. When participants feel appreciative of someone else in the program, they simply take a blank leaf, write a message on it, and hang it on the tree. Kids are also given a chance to read these notes to their peers. What a nice way to build a sense of community in your program!

Teach your participants how to interact with each other in positive ways. Creating values and principles for your program can help kids recognize traits that are important to incorporate in all of their relationships. A discussion with your kids about each of your program's values and principles is important as well.
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* This photo has been modified to protect the anonymity of the program.
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Academically Speaking
Appropriate activities that support learning:
Building Cooperation
Counting Challenge
1. Participants form a circle, looking down with no eye contact.
2. One person at a time, but in no preplanned order or pattern, the group counts from one to ten.
3. If two people speak at once, start the challenge over.
4. If you get past ten, see how high you can go!
Alternatives: After trying it with no eye contact, try it with eye contact. Was it easier? Why?
Try counting by 2's, 3's, 4's, 5's, etc. to make it more challenging and support math concepts.
Find more ways to build teamwork and support academics from the University of Missouri.
Group Communication Game
This group communication game is designed to teach children how to describe events through physical actions. Have a group of participants gather in a circle. Split them into groups of two. Each child asks the other one 10 questions about his life. Once each child has a clear understanding of the other, bring them back into a large group. One at a time, have each child stand up and attempt to introduce his partner to the group BUT he must not use ANY words in the introduction, only actions. The other children can help by asking questions and sharing words of encouragement.
Understanding Misunderstandings
This fun activity from Odyssey of the Mind reinforces communication skills while improving vocabulary:
"Because there are so many variables in communication, miscommunication easily occurs. Divide the class into four groups to create a humorous skit that involves a new language that they create, a miscommunication and its solution.
The skit should also include malapropisms, an incorrect usage of a word, similar to puns. Here are some examples for discussion:
- The cook had to use a fire distinguisher to put out a blaze in the kitchen.
- The doctor said the monster is just a pigment of my imagination.
- Good punctuation means to always be on time.
As each group performs the skit, the audience keeps track of as many malapropisms that they hear in the skit. What group can include the most that go unnoticed?"
For some simpler activities on communication to lead up to this one, or for other activities from Odyssey of the Mind, click here.
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Behaviorally Speaking
Suggestions for Managing Participant Behavior
No Bullying Zone
Bullies take hold where positive climates are lacking. Be sure to set the expectation of zero tolerance when it comes to this kind of behavior and be prepared to follow up with immediate consequences. Many curricula exist that can help your participants see the value in each other. No Place for Hate (Anti-Defamation League) is a curriculum Dallas AfterSchool Network has vetted as high quality, appropriate, and engaging. Email if you have interest in finding out more about this curriculum.
Ongoing Positive and Corrective Feedback
Staff members should try to focus their comments on what youth are doing correctly and provide praise for that specific behavior. The idea is to catch students doing "the right thing" instead of only catching them doing "the wrong thing." Staff members should redirect inappropriate behavior before major interventions are needed. When dealing with disruptive behaviors, staff members need to respond in an even-tempered manner and maintain an appearance of calm. Avoid using students as exemplars (such as, "I like the way Elena is sitting...") to reduce resentment in discipline. When using praise, do so judiciously and specifically ("Thank you for passing out the supplies; that made our project preparation go much more quickly.") to build positive feedback and help children see the effects of their behavior on others.
Still have questions on how to handle a specific behavior? Get some quick tips on what to do from Discipline Help: You Can Handle Them All, a reference for handling 124 misbehaviors.
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It Takes a Bit of Work
These quality practices take a bit of time or money to implement:
Make Sure Staff are a Good Team
Plan relationship-building opportunities and professional development for staff. Have occasional events, such as a staff picnic, for everyone to get to know each other. A mentoring program for new staff members and regular staff meetings are also great opportunities for team building. Use a staff bulletin board to post positive and motivational items for staff, or post colorful paper for staff to leave positive messages to each other.
Keep in Touch
Former participants can be an incredible resource for your program. Create a database of contact information and ask past participants to update their information if it changes. Put together a newsletter to keep them informed about what is happening in the program now and encourage them to return as volunteers or staff. Former participants can also participate in program planning committees or AQuA Focus Groups. These stakeholders are also important to outcomes research and could eventually become funders. Once you have created strong relationships in your program, keep them alive!
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Research says...
The Search Institute has done an immense amount of work around what children need to grow into successful adults. Their focus on the 40 Developmental Assets and motivation in children serves as a guide as programs work to create positive outcomes for children. Access their website here and learn more!
This piece of research will help you explain the importance of quality to your stakeholders:
This study, Specific Features of After-School Program Quality: Associations with Children's Functioning in Middle Childhood, examines the relationship between a quality afterschool program and youth outcomes between the grades 1-3. Researchers found that positive staff-to-child relationships are one of the top components of program quality. Detailed research showed that students in programs that rated more highly on a staff-to-child relationship scale noticed huge increases in math and/or reading testing scores over students in programs ranking lower in both quality and relationships. The authors conclude that children's positive relationships with program staff are beneficial at all ages studied.
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For archived copies of Quality Counts!, click here.
Dallas AfterSchool Network is a 501(c)(3) organization comprised of more than 45 afterschool providers operating more than 450 afterschool sites and serving nearly 30,000 students in Dallas, Tarrant, Rockwall and Collin Counties.
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www.dasn.org 214-306-8400 2902 Swiss Avenue, Dallas, TX 75204
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