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| Issue: Emotional Intelligence |
May 2011 |
Greetings!
Training and Developing your people is essential in today's business environment; people are an organisation's greatest asset. Like sunflowers they need watering and fertilising to grow and reach their full potential. Not only will they grow, so will the organisation.
In this newsletter, we have focused on Emotional Intelligence. Please see below for an article on what it is and the importance and benefits of developing it. Also included is our course on Emotional Intelligence. To find out more just contact us on (08) 9304 8214 or email trainingtools@bigpond.com.
Our guiding principle is to assist with the growth and development of people, which as a result, improves individual and organisational effectiveness. |
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 What Is Emotional Intelligence And Why Develop It? | |
"The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and others"
Daniel Goleman
 A growing body of research now claims that Emotional Intelligence is the new benchmark for personal, leadership and organisational success.
Emotional Intelligence is your ability to notice and then manage your internal and external perceptions of your feelings and then control your reactions. Your mood will always control your ability to resolve problems making this an important skill to develop and use. Having well developed Emotional Intelligence will help you manage your emotions. It also allows you to develop your social awareness, and the relationships that you have with others, as an example being a inspirational leader, or being a contributor to a high performing team. Emotional intelligence competencies include but are not limited to empathy, intuition, creativity, flexibility, resilience, coping, stress management, leadership, integrity, authenticity, intrapersonal skills and interpersonal skills.
It is now said that a major factor in a person's career and life success is their Emotional Intelligence. Studies of star performers have shown that 85% of what sets them apart from the average performers is their superior emotional intelligence skills. |
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Emotional Intelligence - The Course |
A growing body of research claims that Emotional Intelligence has become established as a key life skill in both the corporate and personal areas of life. The aim of this interactive and fun programme is to develop participants' awareness and understanding of the value of increased Emotional Intelligence, how it can add value to relationships, personal and business success.
At the end of this course participants will:
- Understand what Emotional Intelligence is and the value of increasing it.
- Understand and be able to differentiate between IQ and EQ.
- Know how Emotional Intelligence benefits the workplace
- Be familiar with Daniel Goleman's 4 domains and their competencies.
- Know their areas of strength and the areas that need improvement.
- Understand how the 'first brain' influences their natural reactions to potentially stressful situations.
- Have an awareness of the characteristics displayed by those with high and low Emotional Intelligence.
- Be able to demonstrate techniques to deal with 'amygdala hijacks'.
- Be able to demonstrate empathy with internal and external customers.
- Understand that there are 'different models of the world'.
- Know the contributing factors that create Team Emotional Intelligence.
- Be able to contribute to the core conditions required for Team Emotional Intelligence.
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| Other Short Courses |
- Communication Skills
- Presentation Skills
- Time Management
- Customer Service
- Leadership Skills
- Conflict Management
- Active Negotiating Programme
- Creative Problem Solving
- Empowerment in Action
All courses will be customised, so the training is relatable for the participants, and 'real' learning takes place.
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Stable of Options Available for You | |
Long Term Development
Through our alliance with Leadership Management Australia, we can offer you long term development, which guarantees attitudinal and behavioural change, whilst also ensuring that there is a ROI.
Short Courses
Targeted to specific training needs, so real learning takes place.
Training Resources
Over 1500 training resources from around the globe. A training resource provides a cost effective training solution that can be used as stand alone, self paced learning or ideally, used in conjunction with a facilitated training session.
For more information on any of our services please contact us |
| Your Facilitators |  Yvonne Kroon
Yvonne Kroon has been providing training services and resources to WA industry for over twenty-four years. Her client base is broad; she has worked for large institutions and SME in public, private and the not-for-profit sectors. She has been involved in the design, co-ordination and delivery of many successful training programmes and through this has gained a wealth of experience and knowledge.
 Robert HounsellRobert Hounsell has over twenty-five years experience in creating and facilitating management, leadership and personal development programmes. He has run programmes in fourteen different countries in Africa, UK, Europe, the Middle East and Australia for a variety of seventy-two different organisations.
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 Kroon Training Services "walks the talk" in all areas of our operations. All our training courses will be customised, so they are timely and relevant for the participants and 'real' learning takes place. You, our customer will always come first. We will listen to you to really understand your needs and offer you solutions that are built to link seamlessly with your current strategies and processes.
For complete course outlines and to discuss your training needs, give us a call on (08) 9304 8214 or email trainingtools@bigpond.com
We value ongoing relationships and that's why we will work hard to deliver a strong return on your investment in training.
We look forward to assisting you and your organisation.
Yours sincerely,
Yvonne Kroon
Kroon Training Services
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