 Why Improve Communication Skills? |
"The problem with communication...is the illusion that it has been accomplished"
Rudyard Kipling
Communication is an activity that we must do, but we are given very little instruction about how to do it well. It is just expected that when we leave school and go into the workplace that we have the skills to communicate effectively.
Communication goes beyond words, so imagine how powerful it is. It affects many aspects of people's lives, so when we increase our awareness and develop the power of communication we benefit in so many ways, both at work and at home. |
| Communication Skills - The Course |
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This one-day course, which uses Neuro Linguistic Programming (NLP) techniques, will help people improve their interactions with other people in the workplace and at home. They will gain an understanding of how people communicate and why they communicate the way they do.
The workshop is highly interactive with various activities, which allows participants to practice the techniques covered during the day.
At the end of the course participants will:
- Have strategies that they can use to improve their interaction with others.
- Be aware of what barriers affect communication.
- Be able to communicate clearly and effectively and as a result improve their relationships both at work and at home.
- Have an understanding of their preferred communication style and be able to adapt to different communication styles.
- Be able to deal with situations assertively.
- Be aware of their body language and the impact it has on their communication
- Know how to build rapport with others.
- Understand the importance of effective communication and feedback in a team environment.
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| Other Courses Available |
- Time Management
- Presentation Skills
- Customer Service
- Emotional Intelligence
- Leadership Skills
- Conflict Management
- Active Negotiating Programme
- Creative Problem Solving
- Empowerment in Action
All courses will be customised, so the training is relatable for the participants, and 'real' learning takes place.
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| Your Facilitators |
 Yvonne Kroon
Yvonne Kroon has been providing training services and resources to WA industry for over twenty-three years. Her client base is broad; she has worked for large institutions and SME in public, private and the not-for-profit sectors. She has been involved in the design, co-ordination and delivery of many successful training programmes and through this has gained a wealth of experience and knowledge.
 Robert HounsellRobert Hounsell has over twenty-five years experience in creating and facilitating management, leadership and personal development programmes. He has run programmes in fourteen different countries in Africa, UK, Europe, the Middle East and Australia for a variety of seventy-two different organisations.
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Kroon Training Services "walks the talk" in all areas of our operations. All courses will be customised, so they are timely and relevant for the participants and 'real' learning takes place.