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Resources - November/December 2009
Greetings!
Welcome to our November/December Resources Newsletter.
This edition is packed with New Releases, covering the areas of: Leadership; Sales and Service; Conflict Management; and Generational Diversity.
Yes, 'Who Moved My Cheese?' is still the #1 Bestseller. If you haven't seen the updated version, it is worth a look.
The short article below is on the importance of training in a slow economy - some food for thought.
Enjoy the newsletter. If there are any specific topics that you would like us to cover in the future please let us know.
ChangemanagementImportance of Training in a Slow Economy.
When the economy slows organisations look to cut costs so that they can weather the storm. Training is one of the areas that organisations consider.
What happens when an organisation cuts their training budget? When the economy returns to a healthier state, are they well placed to surge forward? Are they creating excellence and customer loyalty now? What effect does this have on their future?
These are questions worthwhile asking, and they are worth asking from a long term view point - the organisation's big picture and vision.
Organisations that train existing staff will create a workforce that is better educated right now and they will be more poised, than their competition, when the economy recovers.
Can the situation now be seen as an opportunity? My thoughts are - "Yes it can".

"An organisation will not grow beyond it's skill level"  Anonymous

LeadershipLEADERSHIP

Workplace Excellence Series
Set of 10 new DVDs
This outstanding series of documentary case study programs was filmed in best practice organizations - an online recruitment business, a travel business, an Australian city government and a school.
Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organizations achieve workplace excellence.
Ideal for managers, teams and staff at all levels.

The titles in this series are:
  1. workplaceexcellencepreviewVision & Values
  2. Inspirational Leadership
  3. Motivating Fun Workplace
  4. Open Communication & Teamwork
  5. Passion for Service Excellence
  6. Innovation & Continuous Improvement
  7. Green & Giving
  8. Recognition & FeedbackEmployer of Choice
  9. Wellbeing & Balance
  10. Employer of Choice
The above on-line preview links will take you to a 2 minute trailer for each program.
 
To preview complete programs please contact Kroon Training Services   
Duration: 11 to 15 minutes each
Support material included
Leadership Series: Leadership in Action
Leaders in the workplace are often managers and supervisors, but they can be found at all levels within an organisation. This program investigates leadership traits and explores strategies for enhancing leadership potential.
Participants are encouraged to reflect on their own behaviour and to consider personal development pathways. This program will benefit decision-makers, managers and team leaders and those aspiring to leadership roles.
Key Training Points:
  • Examines the differences between management and leadership
  • Explores the qualities of effective leaders and strategies for enhancing leadership potential
Duration: 13 minutes
Support material included
Leadership Series: Enhancing Morale
Kahi PuruMorale is embedded into every workplace and has an all-pervasive effect on how employees communicate and perform, but it is not always obvious or easy to explain.
This program investigates the link between workplace culture and morale, and the role that leaders play in creating and maintaining morale. Featuring dramatised scenarios and panel discussion, this program will assist in identifying current and potential issues and offers practical steps to develop a positive workplace culture that engenders good morale.
Key Training Points:
  • Explores the links between moral and workplace culture
  • Discussed strategies for building and enhancing morale
Duration: 12 minutes
Support material included
A Greener Workplace: Planning and Managing Sustainability
Greener WorkplaceThe 'green' approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential - not only to maintain credibility and protect the bottom line, but also to attract the best employees. People expect business to be at the fore with regard to sustainability - to lead changes in thinking and behaviour.
This program discusses the benefits of 'green' workplaces. The lead must come from the top - managers and business owners find themselves needing to be increasingly in tune with sustainable and ecological thinking. We hear from leading business people and sustainability experts about environmental corporate culture and practices and gain an insight into how to effectively implement a policy and strategy. Featured in the program are Geoff Gourley, a leading business environmentalist and consultant, representatives from Fujitsu, and Australian Environment Minister, Peter Garrett.
Duration: 18 minutes
Support material included

SalesServiceSALES AND SERVICE

Sales and Service Masterclass
Set of 8 New DVDs
This eight-part series looks at a variety of issues around sales and customer service. A panel of experts - Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, managing director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager - are led through a series of discussions by Psychologist Peter Quarry about sales and customer service processes.
Sales & Service MasterClass8 Sales and Service MasterClass Titles:
  1. SellingpreviewSelling Yourself First
  2. What Customers Love and Hate
  3. Presenting with Impact
  4. Overcoming Objections
  5. Closing the Sale
  6. The Phone as a Friend
  7. Working Constructively in a Sales Team
  8. Managing Difficult Customers and Complaints
Duration: 12 - 16 minutes each
Support Material included
The Service Impact! Series
A series of customer service scenarios, designed for today's high-efficiency, money-saving training needs.
There are five programs within the series and each may be used separately or as a complete set.
serviceimpactseriespreviewThe titles in this series are as follows:
  1. The Angry Customer
  2. Credibility Through Honesty
  3. Cross Cultural Communication
  4. Dimensions of Service
  5. Levels of Learning
Duration: Approx 5 minutes each
Support material included
 
Service Impact Series 
In this Issue:
topTop 5
 
  1. Who Moved My Cheese? (Change)
  2. New Business of Paradigms (Change/Strategic Planning)
  3. Managing Generation Y (Managing People)
  4. Assert Yourself (Communication)
  5. Ready. Set. Change!(Change)
 
 
 
 
wmmc#1 Bestseller

Who Moved My Cheese?

This complete program on change is a stunningly produced new DVD programme, fully chaptered and available in both facilitated and unfacilitated versions.
For more information contact Kroon Training Services
 
 
 
 
 
PreviewOn-line Previews
When accessing some on-line previews you may need to register - please use the following:
Email:trainingtools@bigpond.com
bookBUSINESS BOOKS 
CEO 
"The CEO: Chief Engagement Officer" Turning Hierarchy Upside Down to Drive Performance
Purchase: $70.00 +GST
"This is the most significant book for internal communicators in 25 years. Not since Roger D'Aprix's 'Communicating for Productivity' in 1982 has there been a book more likely to impact what communicators do on the job than this one. ...if you buy one book this decade this is the one. Strongly recommended."  Strategic Communication Management (Australia) 
 
 
 
 
 
Other New Releases
Difficult People and Situations Series
difficultpeopleConflictmgmt4 outstanding dramatised DVDs.
  1. Leaderhip Sins
  2. Personality Clash
  3. Damage Control
  4. Bullying & Harrassment
On-line previews for the above series are 2 minute clips - for full previews please contact Kroon Training Services
 
Dealing with Conflict - Case Studies
Features 4 Case Studies of Conflict Resolution in the Workplace.
  1. The Urgent Order
  2. Trouble in Maintenance
  3. The Receptionist and the Customer
  4. The Call Centre
GenerationsThe Ageing Workforce
Develop some strategies to recruit, retrain and retain older workers. 
 
Generational Diversity
Develop effective management strategies in an age diverse workplace.
KTSAbout Us
Kroon Training Services have been supplying organisations throughout Western Australia for the past 9 years with Training Resources that include DVDs, E-Learning, Activity Manuals and Business Books. We distribute for a number of suppliers, who have access to resources from around the world, which means Kroon Training Services can supply you with the best.
We hope that you have found this newsletter interesting and helpful. If you would like any additional information on the comprehensive range of titles that are available please contact us on (08) 9304 8214 or by emailing trainingtools@bigpond.com
We look forward to assisting you with your training and development needs.
Yours sincerely,
 
Yvonne Kroon
Kroon Training Services
Distributing for:

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