Here are a couple of their customer service titles:
TAT: Handling the Difficult Customer
In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to effectively deal with them. He considers:
- Range of reasons why people are so difficult.
- Understand the importance of the reasons.
- Exploring alternate ways to manage.
- Considering what service people provide.
- Wrapping up the difficult customer interaction effectively.
Duration: 15 Mins
Support material included
Purchase: $295 +GST (Multiple title discount available)
Producer: Ash Quarry Productions (Aust)
TAT: The Spirit of Service
What does research reveal are the behaviours customers love and what do they hate? This programme encourages people to evaluate the service they provide from the customer's point of view. Become passionate about the service you give, whether it is external or within your organisation.
Duration: 17 Mins
Purchase: $295 +GST (Multiple title discount available)
Producer: Ash Quarry Productions (Aust)
Other TAT titles available on Customer Service
- TAT: 10 Essential Reception Skills: Silver Series
- TAT: Dealing with Abusive and Threatening Call: Silver Series
- TAT: Handling Complaints
- TAT: Dealing with Difficult People
- TAT: Sales and Service Turn Offs: Silver Series