| Join Our List |
 |
|
|
Greetings!
In this newsletter we have featured our workshop "Time Management". Time is our most valuable resource, it is unique and completely non-renewable. As Alan Lakein said "Time = Life, therefore waste your time and you waste your life, or, master your time and you master your life". Managing time effectively has many benefits for the individual, including: less stress; increased productivity; balance in life; and the accomplishment of goals. This flows on and impacts in a positive way on organisational success.
In the Training Resources section, we have focused on some of the Best Sellers in the area of Customer Service. Customers are the life-blood of any business so providing great customer service is critically important, and is what makes an organisation stand apart from their competition.
Enjoy the newsletter. If there are any specific topics that you would like us to cover in the future, please let us know.
|
|
Time Management |
|
 Would you like your staff to be more effective in getting their work done?
If you answered yes, then this is the course for them.
In this interactive 1 day workshop, staff will take away many techniques, including using the "Time Management Matrix", and the "Priority Matrix".
This course will give staff tools to manage their time more effectively. "Time Management" also looks at the big picture of life, and the importance of work life balance.
|
| Other Workshops Available |
|
- Presentation Skills
- Communication Skills
- Customer Service
- Influencing & Negotiation Skills
- Leadership Skills
- Team Development
- Selling over the Telephone
Through Kroon Training Services all training will be customised, so they are timely and relevant for the participants and "real" learning takes place.
For more information about your specific requirements email trainingtools@bigpond.com
|
|
Training Resources - Best Sellers |
| Give 'Em the Pickle' |
|
PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the message behind Give`em the PICKLE!Highly entertaining and motivational, the Give`em the PICKLE! video will inspire management and employees to do the most important thing they can do in business...take care of the customer.
Key Learning Points:
- Make serving others your #1 Priority. You work in a noble profession, be proud of what you do.
- Choose your Attitude. How you think about your customers, is how you will treat them.
- Set high standards, and stick to them. Customers return because they like what happened last time.
- Look for ways to make each other look good. In the end, everything ends up in front of the customer!
Preview on-line here!
|
| The Guest |
|
This best-seller from Media-Partners has changed the way countless businesses view their customers and continues to be one of the most sought after Customer Service videos in the training industry.
What makes The Guest video stand out among the others is its high production value and humorous approach to its simple yet poignant core message: treat your customers like guests in your home. Partner this programme with its sequel, "The Difficult Guest" and you've got an extraordinary training package.
The Guest training video shows how to treat customers as guests... It's as simple as:
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
Preview on-line here!
|
|
How to Connect in Business in 90 Seconds or Less |
|
| How to Connect in Business is a motivational programme that lives up to its title. Your company and your employees will definitely reap benefits from this video's message of making positive connections long after the video has ended.
Best of all, employees will be able to immediately transfer the learning to their workplace, especially when the learning points are reinforced and practiced in a workshop setting.
Key Learning Points:
- Choosing the right attitude - be welcoming, enthusiastic, curious and resourceful.
- Sending the right signals - with your face, body and voice.
- Get them talking and keep them talking - with a short statement and an open ended question.
Preview on-line here!
| |
For more information on any of the workshops and resources contact Kroon Training Services on (08) 9304 8214 or email trainingtools@bigpond.comWe look forward to assisting you. Sincerely,
Yvonne Kroon
Kroon Training Services |
|
|
