Greetings!
Welcome to this spring edition.
You will find information about some of the Training Services that are available, including the upcoming NLP Practitioner Certification course.
Also included are some great new Resources on Customer Service and Sales. |
| Accelerated NLP Practitioner Certification |
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Training Course: 7 Days or 130 hours flexible
3rd November - 9th November
Throughout the week you'll have the opportunity to demonstrate your ability as a practitioner, and be confident of using these skills with your clients. The training will provide you a clear understanding of the simple steps for each of the powerful processes. NLP is not a diagnostic tool; it can only be applied and therefore only be taught experientially. There are no pre-requisites for the NLP Practitioner training...other than the Pre-Study Pack...so get started NOW!
Obtain 4 certifications in just one course!
NLP Practitioner Certification
Time Line Therapy Practitioner Certification
Hypnosis Practitioner Certification
NLP Coach
All training certifications have worldwide recognition.
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| Other Workshops Available |
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- Time Management
- Presentation Skills
- Communication Skills
- Customer Service
- Influencing & Negotiation Skills
- Leadership Skills
- Team Development
- Selling over the Telephone
Through Kroon Training Services all training will be customised, so they are timely and relevant for the participants and "real" learning takes place.
For more information about your specific requirements email trainingtools@bigpond.com
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| So Help Me (Employee & Supervisor Editions) |
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"So Help Me" (Employee Edition)
 What do customers value most in customer service? Solving their problems. Recent research shows that handling customer complaints quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.
"So Help Me" (Employee Edition) illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer; the organisation; and the employee.
Key Training Points:
- Work with policy to solve problems
- Take customers directly to what they need
- Take the time to really listen
- Treat every customer as your own customer
- Help customers define their needs
Length: 16 minutes
"So Help Me" (Supervisor Edition)
We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behaviour influences the service a customer ultimately receives.
"So Help Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behaviour and the way employees treat customers. When employees are listened to, respected, and encouraged, they wil do the same for their customers.
Key Training Points:
- Tell people what they are doing right
- Help employees find solutions for customers
- Focus on people, rather than numbers
- Empower people to do their jobs
- Turn mistakes into opportunities for growth
Length: 18 minutes
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| The Art of Selling |
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The Art of Selling
The Art of Selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. The Art of Selling looks at many different scenes in which sales staff in a huge range of industries can relate to. It uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling. Key Training Points:
- Winning the customer's confidence
- Discovering customer's needs
- Importance of product knowledge
- Closing the sale
Length: 28 minutes
Included in the programme are specific DVD extras, for both the retail and financial sales. These cover everything from handling complaints to dealing with the obnoxious customer. Length: 10 minutes
Click here to preview |
