Neat Net Tricks
Neat Net Tricks Software Review:  OmniPage 16 Professional
OmniPage 16 Pro

 

The Neat Net Tricks Software Review Panel is pleased to report on its extensive evaluation of OmniPage 16 Professional.  This product claims to convert paper and PDF files with 99% accuracy into files for editing into favorite PC applications or archived into a document repository.  But it goes beyond that with new features unparalleled by other OCR software.

Reviewer 1
 

I've been using one of the older versions of OmniPage Pro, (version 9) for several years.  This one is quite different.  There are many new features.

 

To start, OmniPage 16 Professional says OmniPage 16 Professional is the fastest and most precise way to convert high volumes of paper, PDF and forms into files you can edit and search. Turn paper documents that would take hours to re-type and layout into perfectly formatted text documents in seconds. OmniPage Professional 16 also includes PaperPort 11, the world's most popular desktop document management software. OmniPage provides the speed, quality and features required to convert, edit, combine, organize, store and share all your paper and PDF documents. It's perfect for business and government organizations of all sizes.In addition; it says use your digital camera to take pictures of text documents and turn them into documents you can edit.

 

The documentation on the Web site at Nuance makes many claims for its capabilities.  I will explore a few later in this review.

 

Installation

 

OmniPage 16 Professional requires a "clean slate" for install.  All previous versions of OmniPage must be uninstalled.  I also found that an application I had installed called "Zeon DocuCom Printer" conflicted with the included ScanSoft PDF Create module and I had to uninstall it as well.  I have several other PDF creators installed as printers but they didn't seem to be a problem for OmniPage16 Pro. OmniPage16 Pro will discover and set up your installed scanner.

 

Overview of New Features

 

OmniPage16 Pro offers some new start up options.  There are three possible screen views to choose from when starting: Classic, Flexible & Quick Convert View.

 

Classical view is similar to what you are used to seeing in earlier versions. Simply proceed through the normal process of scanning, converting and saving output as usual. There are a number of new options available throughout the application that are available via the drop-downs; e.g., converting digital pictures to PDF, text to speech, and text to audio book.

 

 

 

 

Flexible View is an alternate layout of the various "functions" available in the classic view panels that display in a tabbed view instead.  This gives more working room for each function than the Classical view.  Each tab displays that function in the full working panel view whilethe others are reduced to tabs.  This is a different user interface (UI) but it offers the same functionality.

 

 

 

QuickConvert View allows multiple options to be set all at once.  The menu allows changes to the file source, type of file to find, and output type and location of the output. This has the effect of creating a "batch mode" to handle a lot of documents the same way.In addition to the output format, the format level may be selected ranging from 1. text  2. formatted text.  3. Something called TruePage®,  and 4. following page. The source files supported are Word 2000 through 2007, Excel 2003, XP & 2007, PowerPoint 2007, PDF (regular and searchable), text and WordPerfect 12.

 

 

 

I did a few trial runs of some of the features in each UI view:

 

The Classic was just that, with a few exceptions much what I was accustomed to;

 

The Flexible View worked much the same but with more usable area to work on things such as editing the output;

 

The QuickConvert View was more for a "quick and dirty" scan without spending a lot of time doing the set up.  It had all the needed functions available but allowed more of a "batch process" or "pre-configured" scan to be set up that could be used over and over again.

 

Depending on the scanner, OmniPage16 Pro supports flatbed, ADF and duplex scans as well as pulling digital files from the computer file system or grabbing a digital picture.  It will deal with just about anything you can throw at it.

 

Performance

 

As I expected, OmniPage16 Pro handled "normal" scan duties fine.  I felt the test would be in the new functions added.

 

Scan and Convert from a digital photograph

 

The first new feature I tried was to take digital pictures of some documents to see how OmniPage16 Pro handled converting them into something more user-friendly.  I often attend various conferences and sit in the front row to shoot pictures of the whiteboard or PPT slides the presenter is showing.  I add these to my notes for later review.  It would be nice to have these in editable and searchable format.

 

This works pretty well from the Classic View.  I shot several printed documents and one of a page of text on my computer monitor to simulate the screen during a presentation.  They were all readable and searchable. 

 

Next, I tried to use the tool in the Image pane called "SET" to lighten up a dark photo.  This did not work and gave a cryptic error message that was of no value in solving the problem:

 

 

 

I checked the online knowledge base but could find nothing on the subject, nor was the "Communities" site of any assistance.  I then attempted to contact Tech Support for an answer and, much to my surprise, found this statement on the support page:

 

"Individual users can interact with Nuance Technical Support through a pay per-incident email process. Incidents can be reported by completing the Problem Report Form at a cost of $9.95 per incident.

 

I was dumbfounded that a $500.00 retail program would offer no tech support for at least 90 days.  This was totally unexpected for an application of OmniPage16 Pro's caliber.

 

Text to Speech

 

This is designed for the visually impaired but can be useful for proofreading.  It works well. The voice is understandable and the speed of the read-back can be changed for clarity.  It will "read" letter by letter, word by word, line by line, a whole page, the previous page or the next page.  All this is selectable by "speed keys", usually "control + some key on the number pad" or the arrow keys.

 

Text to Audio File

 

Per the description, OmniPage16 Pro will output an "audio file" such as an audio book.

I was not able to test this since OmniPage16 Pro only outputs this type to an FTP server or a SharePoint server and I don't really have access to either.

Workflow

This is a method of creating a set of "rules" for a scanning job that can be saved and used again for other jobs.  This rule set is saved in a drop-down menu from the OmniPage16 Pro icon in the systems tray.  Any number of setups can be saved for later use and  can be automated with an ADF scanner.  Use the "Job Wizard" to setup a "batch manager" job that will run unattended at a later time.  Of course, the AFD must be loaded and the computer must be on at the scheduled time.

           

In converting a 38-page .pdf file to a 46-page Microsoft Word document, the results were only fair. The formatting and graphics were off.  If the purpose was to get a usable document that needed little editing as touted, it failed.  I must take exception to Nuance's statement  Turn paper documents that would take hours to re-type and layout into perfectly formatted text documents in seconds.

Zones

OmniPage16 Pro can scan documents and detect "zones".  These are areas that it detects that may require special handling.  Zones define areas enclosed by borders drawn over a page image with a background value: process or ignore. There are text, table, graphic and also process and ignore zones.

Auto-zoning allows the program to detect blocks of text, headings, tables, pictures and other elements on a page and draw zones to enclose them. It assigns text, table and graphic zone types to all zones and alphanumeric or numeric zone contents to text and table zones.

There are many possible uses for this feature; for example, if one has promotional material with graphics to be reused in other material, OmniPage16 Pro can be set to scan and only capture the selected zone and ignore everything else.  The output will contain only the graphic selected which can then be used to create a new document with different text or added graphics, thus maintaining the "look and feel" in promotional materials while delivering a different message. Try as I may, I could not get this function to work properly.  I scanned in a flyer that I had that had text and graphics and different orientations.  I then set "ignore" zones to eliminate some of the graphics and text I did not want.  The output was basically the same except that the program mangled the OCR on several areas of the text.  The graphics came out fine except nothing was "ignored" and everything was still there.

Conclusion

I have used earlier versions of OmniPage Pro.  Version 9 was the last one installed. Unfortunately, it was uninstalled during the process of installing this latest version so I was not able to compare, side by side, the two versions and the changes between them.

My primary use of OmniPage16 Pro in the past was to scan various documents for OCR and convert them to Word .doc files that I could then edit. This newest version does that and purports to do so much more.  I was sorely disappointed in the results I got.  This is a "heavy duty, enterprise level" application and quite expensive.  Retail is noted as $499.  Productive use of this software requires extensive training.  I spent entire days delving into the intricacies, help files, tutorials and any other source of information I could access.  Overall, I invested ~60 hours working with this application only to get unsatisfactory results.  The only thing I got to work partially was the function that allows capturing digital camera files and converting them to PDFs, but the image enhancement function did not work. And to resolve this with Tech Support would have required a $10-per-incident fee Now, this may be fine for a inexpensive or shareware program but I think it's unacceptable a program of this caliber and cost, especially given the complexity of the program and the many hours of training that seems to be required to use it effectively.

Truthfully, I want my OmniPage16 Pro Version 9 back.  This one is too much for me to get my brain around.

 

Reviewer 2
 

If you have ever wanted to convert paper or PDF documents to editable files then this is a program that warrants your serious consideration.   I had known about Optical Character Recognition for quite a while but had avoided it on my misguided perception that it would likely be inaccurate and difficult to use.  Was I ever wrong.

 

For basic operations OmniPage16 Pro is flexible, simple, and straightforward to use.  To convert an intricate document, it has the power and complexity to do that as well. 

 

Through the process of Optical Character Recognition, text graphics of the document or image are converted to text files that can be edited just as if you had typed them in.  Images in your documents can be retained in a variety of image formats.  It can even appropriately capture data in table format.   Output can be converted to plain text, text with images retained, and text and images in as close to the original layout as possible.  Output formats include Word, Excel, PowerPoint, text, WordPerfect, PDF, HTML, audio, XPF and others.  The text can be read aloud, with a speech function that does a surprisingly nice job.

 

The source of the data can be a scanned document, a digital photo of a document, or a PDF file.  Files it can interpret include:  TIFF, PCX, DCX, BMP, JPEG, JB2, JP2, GIF, PNG, XIFF, MAX, PDF, XPS.

 

Three layouts or views are offered: Classic, Flexible, and QuickConvert.  I initially chose QuickConvert because it was designed for beginners and prominently showed the most important conversion options.  Classic and Flexible views are designed for more advanced users and display more options.  One can easily switch between views from the menu bar.

 

After the choice of views, another window pops up with a menu of "How To Guides".  These are a series of mini instruction sets for common functions.  Both the Views box and the "How To Guides" boxes have checkboxes to prevent their future display when the user is ready to move beyond them.

 

When finished with the "How To Guides",  the main interface is displayed.  The left side is a white window which gives the options for the source and output files as well as selections for the type of formatting the document will have. There are prominent buttons at the top that guide the user through the required steps.  For many documents all that is needed is to select the "Get and Convert" button and select the file(s) to convert.  OmniPage16 Pro does a remarkable job selecting the text blocks, rotating the document, and compensating for distortions such as wavy pages in digital photographs.

 

Of course, OmniPage's results will improve with better input.  The first file I converted was 100% text on clear paper and crisp type that had been captured on a scanner.  OmniPage16 Pro broke it down into appropriate zones and converted the text with 100% accuracy.   It even matched the fonts of the source to matching fonts in the converted Microsoft Word document.  Another conversion was of a 16-page article that had been photocopied and then digitally photographed.  There were some rough areas in the source document that OmniPage understandably had a difficult time converting.  Considering the distortions and variability in the source material I provided, OmniPage16 Pro did a remarkable job.

 

This program is quite robust with a wide array of options to select areas to convert (zones) and to clean and adjust the source document for the best results.  OmniPage16 Pro can do these functions automatically and it will usually do a fine job.  When it has difficulty, or for full control, controls can be set manually.

 

After the document is converted, the OCR Proofreader opens and highlights the series of words not cross-referenced to one's chosen dictionary.  This is similar to spell checking in Microsoft Word, except the discrepancies are given one at a time, and the corresponding image of the text from the original source is displayed in a box near the interpretation in the converted text.  OmniPage stores corrections in a "Training File" so it can learn and adapt to the material provided for conversion.

 

Conveniently, OmniPage adds a section to the right-click menu.  Use Explorer to browse through files and right click on a photo containing text.  Select OmniPage and then either choose the desired format for the output or open the ConvertNow Wizard for greater customization options.  The text from the photo is then automatically saved to a file in that directory without OmniPage opening its full program.

 

PDF Create is a program within the OmniPage Professional package that allows saving a document as a .pdf file.  I found it to work quickly, easily, and with fidelity.

 

"Form data extraction" is a new feature in OmniPage Pro 16.  It allows scanning forms and images to extract just the information filled in on the form such as text and checked boxes.

 

While this program can be used by anyone who handles data, it is enhanced for legal documents, with the ability to recognize legal formats and the editing option to redact (black out) text.

 

The OmniPage Batch Manager can be used to schedule scanning and conversion jobs at a pre-selected time. With an Automatic Document Feeder (ADF) scanner multi-page projects can be done during off-hours without tying up valuable and limited resources.

 

The User's Manual is quite clear and comprehensive.  It is available in electronic format, downloadable from the Web site, and the printed version is included with the disks in the original box.

 

The license allows installation on multiple, specific computers provided that use is not concurrent.  The license agreement discloses that it may use one's Internet connection to verify that the copy is legitimate.  After installation Microsoft .NET Framework 3.0 must be installed in order to save  DOCX, XPSX, PPTX, and XPS files.  OmniPage16 Pro tries to run 5 different programs at Windows startup.  At least one of these (agent) is disclosed in the manual as being set to run at startup by default, and is needed for scheduled jobs.

 

I run a small business and there have been many occasions where I have had a paper document in hand that I would like to edit and use.  The only solutions I had until now were to retype it myself or hand it off to my secretary for the same.  Often I would pass or place it on my long "to-do" list and never quite get around to bothering with it.   Now, with OmniPage16 Pro in hand, all I need to do is to scan or digitally photograph the document and let OmniPage do the tedious work of converting it to a format I can edit and work with.

 

Overall, I am very impressed with the power, complexity, and ease of use of this program.  It has a clean, understandable interface.  The help section, manual, and other resources are clear and helpful.  One can do useful work with it right out of the box and there is great depth to the program that can be tapped to do more complex tasks. 

 

At $499, it is not inexpensive, but it won't take too many saved hours of avoided tedium combined with useful outputto make this program pay for itself.

Reviewer 3

 

It has been years since we first heard talk of the future paperless office. Today, with an eye toward the environment being "green" no longer simply a fringe idea but a commonly agreed-to necessity, we find that being able to reduce our dependency on paper whenever possible and save a tree or two in the process is a practical reality.  One of the most practical ways to do this requires a desktop scanner and decent optical character recognition (OCR) software to convert what was on paper into digital images stored on your computer.

 

Nuance's OmniPage16 Pro is the undisputed OCR market leader.  It digitizes one's hard copy documents, allows editing them if needed, and stores them all with a minimum of fuss. Nuance says its latest version is its most accurate and fastest.  For those who have not used OmniPage for years, are still using an older version, or have never used OCR software, here is your opportunity to examine and take a look into the latest flagship version, OmniPage16 Pro.

 

As a professional writer and research scholar, an OCR program is a necessity more than a luxury and the hunt for the perfect OCR program is, for me, what the hunt for the perfect bowl of chili may be for others.  I use an OCR program almost daily in my work, so I need a program that is accurate, dependable, accurate, and has the flexibility and features to allow me to not only scan and edit digitalized documents but the means of organizing those documents as well.  OmniPage 16 Pro not only meets those criteria but also provides superior formatting capabilities; PDF conversion; the ability to automate workflow through the use of customized templates; automatic redaction of text; multiple document support; the ability to separate and scan each page from books, magazines, or journals; and even provide voice readback and the ability to publish audio books from my scanned images.  For me, however, the most exciting feature was the new Digital Camera 3DC Technology that would allow me to capture text or images with a digital camera and scan those images into my computer as digitized and editable documents.

 

OmniPage seems capable of taking care of everything one might want to do with a document; from a legal filing or a medical record, to a marketing piece, to any generic kind of form, whether paper-based or electronic. Besides creating PDF documents, there's a broad range of file types one can save to, even disparate types like typical text-based formats, image formats, and even a simultaneous audio file of the content. There are toolbar add-ins for the obvious Microsoft Office programs such as Word, Excel, and PowerPoint, and the user can convert from paper or electronic format to PDF, or even edit PDF files directly and save or edit them in a number of different ways.  One of the most remarkable new features in OmniPage16 Pro is the ability to scan text from a picture taken with a digital camera.  It brings back memories of those early James Bond movies where Bond would take a picture of a page from a document to be later enlarged for examination.  Now one can take the same picture from a document or the page of a book or a magazine, then import that JPG image into OmniPage16 Pro.  From there it can be converted into text for further editing.  The mind boggles with the possibilities-some a bit mischievous! There's also batch processing, custom workflows, and so on. OmniPage is truly a monstrously feature-rich and flexible piece of software.

 

To get started, I spent considerable time looking over the Web pages for OmniPage16 Pro. This product is so feature-rich that even a cursory explanation requires a sizable amount of reading. OmniPage uses "zones," that define what a chunk of a content is: text, image, form field, etc.  This is how the software can interpret a document's various regions, run OCR on the text zones, and allow for scanner enhancement technology (SET) on the image zones. But how true are the Web site's intimations that OmniPage is truly able to create a paper-free environment, workflow design, content repurposing, scanning accuracy and editing?

The software installation from the CD is simple and straightforwardand went smoothly with only onme deviation.

 

 

 

Once OmniPage16 Pro is installed and activated, a scanner must be set up to work with it. The Scanner Setup Wizard should run automatically, though in my case it didn't. The Wizard downloaded the latest scanner database from Nuance, which didn't include my HP OfficeJet 7210, a current and popular All-in-One. I had to run the program's diagnostics to get it recognized, which involved scanning text, grey scale and color documents - about five minutes work.  Otherwise, the program offers three ways to customize the GUI: casual, advanced, or first-time OmniPage user.

 

 

  

After selecting a view, a dialogue box presents an array of How-To-Guides.


 

These help guides proved to be very useful. While Nuance claims that OmniPage16 Pro has an easy-to-use graphic user interface (GUI) , I did not find this to be the case.  It may be intuitive for previous OmniPage users, but I found it otherwise.                                                                                                     
 
 

 

 

Here, again, the aforementioned help guides are indispensable and the demonstrations on the web site and Nuance's support center is very helpful.

 

The biggest problem with nearly all OCR software is the editing layout.  Keeping everything exactly as it was in the scanned document is of paramount importance-especially when editing the document.  With no words ending where they shouldn't or starting outside of the margins, sticking text in boxes, moving text to silly places, and creating columns where there were none. OmniPage does an excellent job avoiding these pitfalls when compared to other OCR software, but it is far from perfect. With simple documents, it does an excellent job, keeping the main body of the text on the base page.  But it still tends to use boxes a but too freely and does not do well recognizing headers and footers for what they are.  With more complex documents, I found it also has difficulty recognizing fonts outside the normal such as Ariel; although, it does have the ability to learn from mistakes for fonts used often.  As for the actual recognition of words and letters, Nuance claims its program is "nearly 100% accurate." It does an excellent job but it is not perfect, but "nearly" is their claim and "nearly" it certainly is.  OmniPage 16 seems to have, for example, some problem distinguishing between an "f" and a "t." The words "if" and "it" were repeatedly missed notwithstanding that the software told me the scan was "100% accurate."  And as both are legitimate words, the built-in proofreader misses them just as will any spell-check program-which, of course, necessitates proofreading the document yourself to check it for errors, something unfortunately common with all OCR software.

 

One area where OmniPage excels without question is that of speed. First, says Nuance, the new version is between 16 and 27 per cent more accurate than before, while at the same time being up to 46 per cent faster. OmniPage did complete the recognition in just over two seconds, which is quick, and even a more complex page with graphics and boxed text took under 10 seconds. This page needed more preparation before I could get an editable document with a reasonable likeness of the original. I had to outline the areas of the page that I wanted treated as text, rather than leaving OmniPage on automatic. Even here, there were noticeable discrepancies. Some were understandable, such as misreading of colored text from the original; while others, such as differences in font and text style, were less acceptable. Some of the text had been put in boxes on the Word 2003 page I created, while the rest was made into the body of the text. Furthermore, there were a variety of indents and line spaces, even though all the text had the same left-hand margin in the original. So, if a page has graphics, one might need to inform the program just what areas of the document to treat as text, but for most users this is a minor inconvenience.

 

Of course, not all objects can be scanned.  They might be too big, attached to a wall, or in a location where there is no scanner.  The advent of the digital camera means that all of these objects can now be easily captured but being able to then extract text from images was only one technological hurdle to overcome.  The other obstacle is that these images are taken in three dimensions, unlike a scanner that only has two dimensions.  So OCR technology must be able to recognize text that is not aligned, or has been taken at an angle or from a curved surface.  OmniPage 16 Pro can now compensate for these distortions and successfully extracts the required text using its new "3D Capture for Digital Cameras." Now your wife might not enjoy the humor of seeing you take a picture of your wedding license, scan it, and then edit to change her name to another's, nor would I suggest using this feature for the countless other nefarious ways possible, but for the researcher this feature is absolutely indispensable. In my research there are countless times when I am faced with an historical document or rare books that, due to there age or pricelessness are not able to be photocopied and cannot be removed from their location.  Now, armed with a digital camera and with OmniPage16 Pro software waiting at home, I can easily capture those texts or documents as images, and then convert them to text using OmniPage where I can then study them at leisure in the comfort of my study. Again, for the serious researcher or historian or collector, and certainly for the student, this feature is priceless, and for me it alone is worth the price of the program.  By the way, I used both an inexpensive (under $100.00) two-megapixel camera as well as a top-of-the-line Nikon and OmniPage was able to produce excellent results with both images.  I did find that once you "told" OmniPage that the image being scanned was from a camera, it was necessary to brighten the image using the "set" feature with OmniPage; otherwise, it would make several errors.  With the image brightened, however, there were no errors.

 

One of the most unique features I have seen anywhere is the ability of OmniPage to turn text into speech.  You can now scan in a text document and your computer will read it back to you in a somewhat pleasant and surprisingly accurate and non-robotic male voice.  I was quite surprised at the number of tones and inflections the voice synthesizer was able to produce-especially from a product of this type.  I did have to try repeatedly to get it to work but my patience was rewarded and the program was able to read back text one line at a time.  Better still, OmniPage 16 allows you to save that voice document as a WAV file for audio reproduction.  This can be a real boon for sharing your work with sight-impaired or blind colleagues.

 

Overall, this is an excellent product.  If you go with the Professional version reviewed here you get PDF Creator (PDF generator) and PaperPort 11 (a digital document management and search tool), two must-have tools for me. The Pro version also has advanced work-flow capabilities, powerful mark-up features, and the ability to process and create forms. Finally, it also works with FTP (File Transfer Protocol) sites.  In fact, there are simply too many features to detail them all here and unfortunately OmniPage offers no trial version so you will want to spend some time at the OmniPage Web site as I did before getting started.

I had absolutely no performance issues with this product. I've thrown about 2000 pages at the program so far and it seems extremely solid. No matter what I did: batch processes, multi-format saves, folder conversion, text to audio, digital image capture, multi-threading, and on and on, the program performed flawlessly time after time.  It is also much faster than competing software, even with the "Accuracy" checkbox set (as it is by default). The results of MRC (compressed) PDFs now look as good as non-MRC PDFs, which is great since MRC can save disk space (25% is a routine number for large black-and-white scans and it can potentially be a lot more).  While the software is designed to take advantage of dual-core processors, it performed flawlessly on my rather old and clunky office computer as well as my more powerful home computer.

With a product as complex and as feature-rich as OmniPage16 Pro, it's important if not imperative to have top-notch support and Nuance does make this available.  From their Web site all manner of support options can be accessed: a nice knowledge base system, a download section, a user guide section, and a forum-style community help section.  There are also several entry points into help and support from within the OmniPage Help menu.  There is also phone support, and based on my single experience it is staffed with dedicated, professional, and highly-informed technicians who know their product inside and out.  Unfortunately, it is over phone support that my love affair with Nuance has cooled.  I have for sometime now taken great issue and been quite vocal in my criticism of companies who refuse to provide free support for their products and who, instead, use support as an additional cash cow to further bleed their customers. As much as I love the OmniPage 16 program, it would be dishonest of me to ignore the fact that Nuance, for all of its professional and innovative design, is sadly in this category.  The only technical phone support (and there is no email support) costs a usurious $19.95 per call after the first single "free" call. This would even be unacceptable to this writer if it was a typical $29.95 priced software program, but at $499.99 for OmniPage 16 Professional, this charge-per-support incident is simply outrageous and indefensible.  Now, it is at this point that I normally always refuse my recommendation because of this issue and I am inclined to do so here as well; however, because I gave this product such a vigorous testing and because it performed flawlessly and because it really has no equal currently in the OCR software field, I am going to recommend this product on the basis that you are well aware of this onerous support policy.  I am also suggesting to Nuance that if you believe this product is worth the $499.00 you are charging for it, and if it is as superior as you claim and I found it to be, what are you afraid of that you must charge this outrageous fee, or any fee for that matter, for support?  I realize that support can be a costly expense, but only if much support is needed.  Based on my experiences with this product, Nuance's support personnel could be, not unlike that Maytag repairman, the "loneliest guy in town.   To be quite honest Nuance has only one competitor, Abby FinePrint.  And while their product is slightly higher in price, they do offer free support.  Why marginalize a truly excellent product by allowing OmniPage to somehow seem less the bargain than a lesser product simply over the issue of support?

Aside from the above, however, if you have a scanner you must have OmniPage16 Pro  If you do not have a scanner, you need to go buy one so that you can use OmniPage.  This may be one of the most flawless programs I have tested and in my 25 years of searching for the perfect OCR software program, my search has ended-at least for now.  OmniPage16 Pro is not perfect but then nothing is; however, it comes closer to that ideal than any other OCR program on the market today.

Reviewer 4

 
Installation

 

Installation of this program was very straightforward. I was able to choose the location of the program and its shortcuts in the Start Menu and on the desktop. It installed three programs in the start-up process, which may not all be necessary, depending on use of the program. I was alerted to this by WinPatrol, which gave details about these programs. These were not explained by Nuance, but should be. During the installation the serial number must be entered for online activation; otherwise the program can be used only five times before it becomes inoperable.

 

 

Good Points  

 

Because I am coming to this program with little experience in working with scanned documents, it took some time to begin to appreciate the range of functions provided by OmniPage16 Pro. In fact, it was a bit overwhelming at first. Fortunately, in addition to the manual that comes with the software, there are a number of other ways that the Nuance people have made help available, both integrated with the program and on the Web site.

 

Additionally, OmniPage has several pre-defined "Workflows". These are the steps taken from the beginning of a job to the end. A typical "Workflow" would be: Scan a document, perform OCR (Optical Character Recognition), save to disk. One selects the workflow that suits the job, click on Start, and the program will do all the steps automatically. Of course, manual control can be taken whenever desired. Custom workflows can be created and added to the pre-defined set, so that the process would go through the designed steps automatically. In using a scanner, its own scanning software may be used to pull images into OmniPage for processing; or OmniPage can be linked directly to your scanner.

 

I have a flatbed scanner, so I have to feed the pages in one-by-one. Fortunately, I soon found out how to define and load a setting that allowed me to stay by the scanner, feed in the pages in, and let OmniPage start each scan automatically. This was much better than going back to the computer each time that I had a page ready to go. Although I started with scanned images, I soon found that the "Input" to OmniPage can come from many other sources as well as a scanner.

 

It is not surprising that OmniPage would recognize photos from a digital camera, for example. Just as text documents have many tools to edit, format and arrange text, so OmniPage has tools to do basic editing and enhancement of images. As well, without a scanner, OmniPage will process digital photos of text into documents.  I tried this out with a rather cheap camera, first on pages that were fairly standard text, then on some that had some very elaborate text formats and drawings. OmniPage handed it all with ease.

 

OmniPage includes an additional program called Batch Manager. Although it is integrated with OmniPage, it can be run separately. What I particularly like about this program is that you can set it up to run workflows independently, and even unattended. You define what you want the workflow to do, and if it is to save files to disk, you can define the location of the folder you wish it to be saved to. So, for example, you choose the workflow, and when the program reaches the "Save Files" section, the type of file(s) and the location of those files have been predefined. I really like this ability, as it saves me a lot of Explorer-clicking when I run one type of workflow, then a different one. It can also be set up to "watch" a folder, and when an image file arrives in that folder, the Batch Manager can pick it up, and process it according to the defined workflow.

 

I tried this out by deciding to use my scanner's own software instead of scanning through OmniPage. All the images that I scanned went to a "Watched" folder. As they came in, the Batch Manager called OmniPage into action, and began processing them as I had defined. When it was done, the files were saved, again as I had defined, in a folder on a different drive.

 

I was really impressed by the OCR abilities of OmniPage. Any experience that I have previously had with OCR programs has left much to be desired. Some were so poor that it would have been faster to simply create the documents myself from scratch, instead of wasting a lot of time correcting recognition errors. Besides a high level of accuracy in recognizing characters correctly, documents can be edited during the OCR process. This editing will be carried into the documents saved.

 

It happens that where I live, I have to deal with a lot of information in French as well as in English. Often the same document will be in both languages. I have been able to set OmniPage to process both languages, so Ido not have to continuously use the "Ignore" button when I am proofreading documents in either language. Nuance lists over 100 languages that can be loaded in three different alphabets. As well, there are specialized medical, legal and financial dictionaries currently available. All these can be supplemented by user dictionaries, to which one can add word lists, or modify and edit them to suit his or her own needs.

 

OmniPage16 Pro offers  a choice of three views. The QuickConvert View is useful for converting documents from one format to another. Many of the .pdf files on my computer are in a format that has stymied several .pdf editors. OmniPage has been able to convert some of them into editable Word format.

 

Files can be saved in a wide variety of formats. The most common are tif (graphic file), pdf (Portable Document File) and rft (Rich Text, which can be read by most word processors). Usually, they can be edited by the appropriate programs. In the case of pdf files, there are a number of different "flavors" that can be searched, edited, or modified. Alternatively, one can create a .pdf file that can only be read, and not modified or searched in any way.

 

 

Weak Points 

 

In addition to the features offered by any software program, a critical element must be the pre- and post-sales support offered to its clients and users. This is particularly true for a sophisticated program such as OmniPage16 Pro. Unfortunately, as far as I can tell, the support provided Nuance does not meet even the required minimum. To get access to any support at all requires a series of registration procedures. The first step is to go online, and fill out a questionnaire to register the product. Next, one must register again to gain access to the online support system; again completing questionnaires that not only repeat many of the questions already answered, but further divulge information about one's company, position, etc. Granted, some of this information is optional, but in my opinion, Nuance is asking much more than they need to know.

 

Having gone through all this, for both phone support and for email support, one must give credit card information, so that they can charge for the support. I simply needed to get assistance to register in the Community Forum. I have rarely had any trouble with this step in other online forums. As with many other forums, during the registration procedures, an email address is provided  to which the administrator will send a confirmation request. This, however, was not working with the Nuance Forum. Just in case the message was being blocked by a filter on my ISP, I used a different computer and submitted a second request with a gmail address. That also was never delivered. Although the Nuance site claimed to have sent out confirmation messages, it was not doing so. 

 

So, I decided to turn to the Nuance Support staff directly. But when I was asked for credit card information, so that they could charge me $9.95 for a single instance of help -- either by phone or by email -- I retreated.

 

Some days later, I again tried to register in the OmniPage Community Forum. Just in case my last efforts were due to something wrong with my own computer's setup, I used one on which I had just restored a new, clean image. This time, I could not even get to the forum, in spite of the fact that I was following the link provided on their Web site.

 

Conclusion

 

I am puzzled that people who have put in an enormous amount of work to produce an exceptionally useful software program have chosen to treat their clients with such distain. I hope that I am wrong about this, but it is extremely frustrating to be unable to verify anything at all about the support Nuance would offer without having to pay for it. On that basis, I would hesitate to recommend this program to anyone who is not already a very experienced "power user" who could, perhaps, figure out everything without having to resort to the Nuance, pay-for-help support.

 

So I find myself in a rather difficult situation. On the one hand, I am very impressed with OmniPage16 Pro, and would like to continue to use it. On the other hand, I am not willing to recommend that someone pay several hundred dollars for a program that, irrespective of its features, does not include a reasonable or even functioning support service.

 

NUANCE RESPONDS

 

Nuance, providers of OmniPage 16 Professional, responded to this review as follows:

 

We were sorry to hear that the first reviewer's conclusion was primarily negative.  Without seeing the documents that he used for each of his tests, it is difficult for us to provide feedback with regard to the specific problems that he experienced.  They do seem like rare issues, however, as we have not received this type of feedback on OmniPage 16 previously.

 

With regard to all of the reviews, we found several inaccuracies in the descriptions of our technical support policies/procedures.  To clarify:

 

In addition to a wealth of free online support options, Nuance offers one phone incident at no charge for all version 16 (Windows) and version X (Mac) products, and then users can access telephone support for additional incidents for $19.95 per incident. Phone support is only available for registered users.  Issues not included in the online support will not be charged.  Nuance also offers email support through a pay per-incident email process at a cost of $9.95 per incident.

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Jack Teems

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