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from Peter Wilkerson, Practice Area
Manager,
Search & Discovery
Increasingly I see more projects focusing on
"Search and WorkForce Integration". Search
plays a key part in WorkForce Integration.
Search provides accurate and timely
information such that:
During a typical business cycle, a company
may find itself at a point where people rely
on stale data because search "just doesn't
work right."
Companies respond to this by taking one of
two paths. One path leads them deeper into
the forest where relevant data continues to
elude workers; Another path leads them out of
the woods where search is intuitive and data
is easily consumed.
Path 1 . A common IT response is to increase
hardware capacity and software complexity.
This response can be valid if search is slow
and unable to handle indexing multiple file
formats, meeting security needs, and similar
issues. However, the problem is often not an
IT problem but a business problem. If you
treat search as an IT problem, then search is
unlikely ever to work well. This path only
leads deeper into the forest.
Path 2 .Another path understands that a
worker's job is NOT to search for
information. Their job is to complete tasks
such as analysis, evaluation, support,
processing, etc. Workers search for
information to find current information,
identify reusable resources, solve problems,
and make decisions. If you want to know why
workers aren't using intranet resources, data
silos, etc., the search related answer is
straight-forward:
To resolve search problems, decision makers must understand the business problem and design search implementations to meet those needs - to make it easy for people to use their search tool as a means to an end. This is the area in which Davalen shines. Our
experience goes much farther than the ability
to install, configure and manage the OmniFind
Enterprise Edition search application. We
know how to adapt the tooling to solve
business problems.
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from Dave Jacob, Managing Partner,
WebSphere
We've been working recently to expand the
Portlet Factory Top Gun class to a wider
audience through the use of the Davalen
Virtual classroom. Our goal is to offer the
class to students in any worldwide location
utilizing our worldwide instructors. In the
last month, we have run the TG916/WPC42 class
twice utilizing our Brazil office for
instructors to students located across North
America. After some initial connection
issues, which we resolved, we found that the
class was well received and we expect to
continue expanding the capability to future
classes.
This approach minimizes our cost since we can
utilize any available instructor/consultant
who may be available and there is no travel
cost. As a result we can offer private Top
Gun Portlet Factory courses to any of our
clients with a minimum student count of two
We plan to expand this approach to other IBM
classes we offer in the future.
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For more information on Davalen visit http://www.davalen.com or call 800.827.8451. About Davalen: We Speak Business. We Understand Technology. Since 1993 Davalen, LLC has been a trusted name in collaborative software solutions for the enterprise. Davalen is an IBM Premier Business Partner that provides RapidValue Services for Lotus Domino, WebSphere Portal, Retail & Enterprise Search and Web Content Management. The RapidValue Services are designed to ensure clients receive the most value from their investment in IBM software. These services consist of a customized blend of system architecture, hands on training, mentoring and implementation assistance.
Contact us today.
Davalen, LLC
email:
rjarvis@davalen.com
phone:
800.827.8451
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